Hospitality Services Comparison: Hotels and Resorts Report

This report provides a comprehensive analysis of hospitality services, comparing guest services, food offerings, and activities across different hotels, motels, and guesthouses. It examines the services offered by Marriott and Hilton, including amenities, refund policies, and health club facilities. The report also details the establishment and operation of a tour desk, along with a sample activities program for a hypothetical resort. Furthermore, it investigates food services in different accommodations, comparing service scope, timings, food variety, and pricing. The analysis extends to a comparison of food outlets, including takeaways and vending machines, focusing on food temperature maintenance and health regulations. The report concludes with a comparative overview of the findings, offering insights into hospitality management and service quality.

Analysis of services by different accommodation
RUNNING HEAD: HOSPITALITY AT HOTELS
Student details:

HOSPITALITY AT HOTELS 1
Contents
Introduction......................................................................................................................................2
Analysis of Visitor Services............................................................................................................2
Tour desk.........................................................................................................................................3
Fun Activities organized at The Pan Pacific Resort........................................................................4
Analysis of Food Services by Different Accommodations.............................................................5
Examination of two different Food Outlets.....................................................................................8
Conclusion.......................................................................................................................................9
Bibliography..................................................................................................................................10

HOSPITALITY AT HOTELS 2
Introduction
The following report discusses about the quality of the services provided by different hotels,
motels and guest houses to their tourists. Hilton and Marriot both have separate way of
functioning for instance the way of treating the guests , range of the services provided to guests,
type of food and beverages offered and variation in the prices respectively. Herein, an
investigation is made over the process how these accommodations manage to keep the food
healthy and tasteful ( Ayers, 2010).
Analysis of Visitor Services
The analysis performed under is between two different hotels of Singapore namely Marriot and
Hilton. These are most popular hotels in the hotel industry not only in Singapore but all around
the world. These hotels have established various branches in almost all well-known cities of the
world (Pantelidis, 2014).
Services Marriott Hilton
AC rooms and other basic
facility
Marriott provides all basic
facilities like AC rooms , spa,
swimming pool, Jacuzzi,
wireless fidelity etc.
Hilton being a top rated hotel
provides all basic amenities to
its guests like swimming pool,
sauna, medical assistance ,
wireless fidelity etc.
Refund & cancellation The refund and cancellation
depends upon how prior the
booking is cancelled.
After cancellation certain
percentage of the total amount
is refunded back to the

HOSPITALITY AT HOTELS 3
customer depending on how
early the booking is cancelled.
Pre booking facility Online pre booking facility is
provided by Marriot.
Pre booking facility is
available for the people of or
above the age of 21.
Pet friendly or not Pets are always welcomed in
courtyard by Marriott family
(xohotels, 2019).
Pets are not allowed in the
hotel premises.
Health club Marriott holds a well-
equipped gym including
running tracks, climbing
space, yoga space, martial
arts, weight training line,
treadmills and cycles.
For Hilton the fitness of their
guests is a matter of concern.
Therefore, a separate gym
space is built which comprises
of all machines and trainers as
well.
Tour desk
Tour desk is software developed for hotels, motels, hostels, guesthouses and penthouses for
providing people information about their facilities and location. This software provides a portal
to people with the help of which people can plan their tours and activities. Tour desk helps in
sight-seeing and describing what quality the accommodation holds. It also gives a brief about the
property, location and charges of rooms, suites, villas (personal accommodation) etc.
The establishment of tour desk has reduced burden from the shoulders of the visitors as it helps
in planning and managing the whole trip for them. A tour desk requires a team of good

HOSPITALITY AT HOTELS 4
consultants who are able to understand the demand and need of the visitors in order to make best
packages for them. The tour desk team requires a portal of respective hotel, motel or guesthouse
which will act as a link between the visitors and executives (Nievesa, 2015).
Fun Activities organized at The Pan Pacific Resort
The Pan Pacific hotel and resorts which has various branches throughout Singapore has recently
opened its new branch near South China Sea with accommodation of around 150 rooms, exotic
lounges, infinity swimming pool, spa and a musical garden. As the hotel is new an event is
organizing for all the visitors by the hotel (-UIo, 2016).
Keeping the interests of all age groups in concern the management has made plans accordingly.
For young children special fun area is developed which comprised of slides, swings, block
building toys and soft stuff. Moving forward to the age group of children between 8 years to 16
years a gaming zone is created. This gaming zone comprise of latest version of play stations and
virtual display games (Crick & Spencer, 2011).
Coming on to the adults different outdoor games were planned for their entertainment for
instance volleyball, tug of war, wheelbarrow races, limbo and rider battles, these are some of the
activities from which youth never gets bored ( Koc, 2018).
Apart from these activities adventurous water games can be played accompanied by sea surfing
(Lo, 2018).

HOSPITALITY AT HOTELS 5
Analysis of Food Services by Different Accommodations
An analysis is made over the food services offered by different accommodations within
Singapore. All of these accommodations are contrasting in guest holding capacity. Hotel Marina
Bay Sands consists of about 100 rooms; another hotel Santa Grand consists of only 50 rooms and
the shop house which is a guest house holds volume of 15 rooms only ( Hinkin, 2010).
Services
offered
Marina Bay Sands
(hotel)
Santa Grand Hotel
(hotel)
The Shop house
(guesthouse)
Food services The hotel provides
breakfast, lunch and
dinner to their guests.
As the hotel comprises
of about 100 rooms the
number of guest is also
vast. Therefore, the
hotel provides both
facility of providing the
food in room and at
buffet (Valluvar, 2018).
Here the hotel gives
breakfast, lunch and
dinner. As the hotel
comprises just 50 rooms
all the guests are requested
to be a part of buffet.
The shop house guest house
only serves breakfast and
dinner in the package.
Herein the lunch is prepared
only on demand of the guests.
Timings The breakfast is served
only till 10:30am; the
The breakfast is arranged
for guests early at 8 am,
The breakfast is served at 9
am which continues till 11

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lunch is served at 1 pm
which ends by 3 pm.
Lastly the dinner is
served at 8:30 pm to
11pm.
24 hours services are
provided to the guests.
The guests are free to
call up any time for any
sought of service.
after which lunch is served
at as per the standard
timings.
The dinner for guests is
arranged at 8pm.
The guests can ask the
management for any kind
of help and service they
require at any time.
am.
Lunch is only prepared on the
demand of guests.
And dinner is served at 8pm.
In guesthouse the services are
always open. The staff is
always ready to help their
guest and serve best to them.
Varity in
food
Multi-cuisine food,
accompanied by fine
beer, authentic old
wines and hard liquor.
Offers sea food as well.
Only few cuisines are
added in the menu of this
hotel. Soft drinks,
refreshers, mojitos are
available. Hard liquor is
not served to the guests.
Regular food is offered to the
guests which includes all the
famous dishes of the locality.
Hard drinks are not served to
people.
Prices of food The price charged by
marina bay sands for
food is comparatively
very high. The hotel
provides best facilities
therefore the charges
increases.
The prices charged by
Santa grand are nominal.
The hotel is affordable for
the people with average
income.
As the shop house is a
guesthouse the prices charged
by them are slightly less than
a hotel.

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Examination of two different Food Outlets
Herein, an investigation is made over two completely different food providing services one of
them is a takeaway named “Harry’s quick bites” and another one is a vending machine. The
functioning of both the outlets is different where on one hand the take away prepares fresh food
in few minutes opposite to this the vending machine provides the food stocked in it (Fonseca,
2016).
In Takeaway basic preparation related to the food is always ready like the gravy, sauces,
beverages, juices etc. which makes the preparing the whole food quick. In case if the takeaway
will start taking time for basic preparations it will affect its sales. In order to keep the food items
fresh the takeaway holders keep in mind certain things, they refrigerate the eatables which will
get spoiled in room temperature, try to utilize goods as early as possible also they try to stock
less because the sales of take away vary day to day. The takeaway serves warm and fresh food to
the people in very few cases the food is reheated, it is believed that heating the food number of
times reduces its nutrients (Sturman & Corge, 2011).
Contradictory to the system of Takeaway, the vending machines stock food and serve it to people
when they put currency in the machine. Here, it is observed that the vending machine basically
offers food like pizza, burger, salads, pancakes, pastas, noodles, hotdogs, sandwiches, soft
drinks, beverages etc. the food in vending machines is not fresh and sometimes the fresh stock
installed in the machine gets deteriorated due to incapability of maintain proper temperature in
machine (Feng & Jiuguang, 2015) (Pantelidis, 2014).
A set of guidelines is drawn for both the type of food outlets, the takeaway are required to
maintain hygiene and cleanliness where the food is prepared, they are not allowed to stock food

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because stocked food can cause food poisoning and other similar health issues. There are several
other restrictions which are applied on the takeaways like the street trade policy, ensuring
environmental health etc. Similarly, for the vending machines operators are required to follow a
set of rules prescribed by respective authorities, they are supposed to keep the hot food above 60
degree centigrade even during the time of transportation. This reduces the chances of bacterial
growth in food (Brotherton & Wood, 2008).
Conclusion
Initially the report gives detailed information of different accommodations in Singapore. It also
analyses different facilities provided by each of them to the visitors. Later it gives a comparison
on the working of different food outlets. Herein in-depth study is made over how these outlets
prepare food and how do they keep the food healthy and fresh for the consumers. The report also
throws light on the services provided by different hotels of a same place. It gives a distinction
between the types of services provided by the management, variety in food and beverages
offered and the price charged.

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Bibliography
Ayers, J. . B., 2010. The International Hotel Industry: Sustainable Management. 2nd ed. new
york: routledge.
Hinkin, . T. R., 2010. Cases in Hospitality Management: A Critical Incident Approach. 2nd ed.
new jersey: wiley and sons.
Koc, E., 2018. Journal of Hospitality Marketing & Management. taylor and francis, Volume 27.
Brotherton, B. & Wood, . R. . C., 2008. The SAGE Handbook of Hospitality Management. los
angles: sage .
Crick, A. P. & Spencer, A., 2011. Hospitality quality: new directions and new challenges.
Emrald Insights, 23(4).
F. & J., 2015. Educational Strategies for the Next Generation Leaders in Hotel Management.
USA: IGI global.
Fonseca, D., 2016. Hotel Management and Operations. s.l.:Scitus Academics.
Lo, M. U., 2018. The Relationships Between Positive Emotions, Place Attachment, and Place
Satisfaction in Casino Hotels. International Journal of Hospitality & Tourism Administration,
19(2), pp. 167-186.
Nievesa, J., 2015. Management innovation in the hotel industr. tourism management, Volume
46, pp. 51-58.
Pantelidis, I. . S., 2014. The Routledge Handbook of Hospitality Management. new york:
routledge.
Sturman, M. C. & Corge, J. B., 2011. The Cornell School of Hotel Administration on
Hospitality: Cutting Edge Thinking and Practice. NEW JERSEY: JOHN WILEY AND SONS.
-UIo, M., 2016. Exploring the impact of hedonic activities on casino-hotel visitors' positive
emotions and satisfaction. Journal of Hospitality and Tourism Management, Volume 26, pp. 27-
35.
Valluvar, R., 2018. Marina Bay Sands toilets first in Singapore to be awarded 6-star rating. CNA.
xohotels, 2019. How to Become a Pet-Friendly Hotel: The Ultimate Guide. [Online]
Available at: https://www.xotels.com/en/hotel-management
[Accessed 01 07 2019].

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