Skills Profile for Hospitality Employees: Industry Analysis Report

This report provides a comprehensive overview of the skills profile for hospitality employees in the Australian industry, as required by the BHM109 course. It begins with an executive summary highlighting the importance of skilled employees for hospitality managers in achieving business goals. The report reviews the current state of the hospitality industry in Australia, including employment trends and challenges. It then details the compulsory skill profiles for hospitality employees, emphasizing essential soft skills like communication, organization, and multitasking. The report also outlines the role and responsibilities of hospitality managers, highlighting the need for leadership, interpersonal skills, and financial understanding. Recommendations are provided for training and development, including the use of technology. The conclusion reiterates the significance of skilled employees and the importance of monitoring industry trends. The report is supported by references from various industry sources, including the Australian Bureau of Statistics and Deloitte Access Economics. This report is contributed to Desklib, a platform offering AI-based study tools for students.

RUNNING HEAD: SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
Skills profile for hospitality employees
Name of the Student:
Name of the University:
Author’s Note:

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
Executive summary:
The hospitality manager is the leader who guides the employees, influences the staff, lead the
hotel successfully. The manager has to manage human resource management to run the
business successfully. Recruiting the best candidate as an employee is the duty of the
hospitality manager. The skilful employee will help the manager to achieve the vision. This
paper will discuss the necessary skills for the hospitality industry’s employees.

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
Table of Contents
Introduction:...............................................................................................................................3
Industry review:.........................................................................................................................3
Compulsory skill profile for the employees of hospitality sector:.............................................4
Profile of the role of hospitality manager:.................................................................................4
Recommendations:.....................................................................................................................6
Conclusion:................................................................................................................................6
References:.................................................................................................................................7

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
Introduction:
Hospitality manager monitors the day to day operation, which includes managing and
coordinating with all the different departments in the hotel, assuring guest satisfaction and
follow the proper steps to ensure the facilities are well maintained in a hotel or restaurant.
Hospitality manager should be an exceptional administrator and a good manager. To run a
hotel or restaurant properly, the hospitality manager has to recruit a skilled worker in the
hotel. The hospitality manager needs to have updated industry knowledge. It will help him to
identify the best workers for employment. This paper will discuss the hospitality industry
overview, important skill profile for hospitality workers, the profile of a hospitality
manager’s role, and recommendation for the training and improvement of workers.
Industry review:
This part will explain the employment of workers in the Australian hospitality
sector. Hospitality industry refers to hotel, restaurant, and café. The hospitality sector of
Australia has been flourishing steadily for the last five years. In the next five years,
employment is anticipated to advance undoubtedly by 12.1%. It means this industry will
create additional 91000 jobs (Australian Bureau of Statistics [ABS], 2019)
In the hospitality industry, there are several job opportunity. Tourism
accommodation of the hotel is creating several employment opportunities. Tourism in
Australia is facing significant problems which are skill deficiency, substantial recruitment,
and retention difficulties. The Australian government has taken four actions to manage these
challenges through under Tourism 2020 (Australian Bureau of Statistics [ABS], 2019).
Those actions are developing recruitment and retention for the hospitality sector, increasing
the regional workforce planning, recognition of education and Training gaps, expanding the
workforce (Cloutman, 2019).

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
In the hospitality industry, food and beverage are significant parts, which are
available in cafes and restaurants. Cafe and restaurant create a large casual workforce in
Australia. At the end of June 2007, 145,546 people in Australia were working in cafes and
restaurants (Australian Bureau of Statistics [ABS], 2019). The majority of female
employees work in theses cafes and restaurants as casual staff. In café and restaurants, most
of the people were working as waiting for staff. Other job opportunities in this sector are the
chef and kitchen hands (Abs.gov.au, 2019).
Compulsory skill profile for the employees of the hospitality sector:
In Australia required skills profile for hospital work hours which are desirable by
employers will be discussed in this part. For the employees of the hospitality sector, intense
listening is one of the essential skill. Other necessary skills are co-ordination, social
perceptiveness, and speaking. In the food and beverage services area, the most desirable soft
skills are the appropriate communication skill, organisation skill, and detail orientation.
Several other skills are essential for hospitality workers, which are multitasking, planning,
creativity, energetic, positive disposition, and planning (Australian Industry and Skills
Committee, 2018)
Profile of the role of hospitality manager:
Hospitality managers are accountable for the daily operations of a restaurant, hotel,
and cafe and its employees. Hospital managers have several responsibilities. Monitoring
the reservation, reception, housekeeping activities, and room service is the responsibility of
the hospitality manager. Maintaining the property and supervising the security arrangements
are the responsibility of the hospitality manager (Deloitte Access Economics, 2015).
Conduct proper evolution of customer satisfaction is another duty of hospitality manager.

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
The hospitality manager should have these skills which are necessary to run a hotel or
restaurant successfully. The manager is responsible for solving problems between guests,
employees, maintaining safety, staying up to date about the changes. Without proper
communication, the manager will be unable to do these duties. The manager should have
interpersonal skills. Interpersonal skill will help the manager to maintain integrity, patience,
and professionalism in a stressful situation (Deloitte Access Economics, 2018). To ensure
the best customer experience, the manager should remain hyper-vigilant about every detail
of the hotel. The manager fixed the goal and motivated employees to achieve the goals. The
manager develops several policies and strategies to achieve the vision of the hotel. The
manager should have hotel operational knowledge. Basic understanding of human resource
management, accounting, and cost control will help the manager to ensure the success of the
hotel. Strong leadership as a skill is needed for the manager. The manager will lead other
employees to perform better, resolve the problem, and motivate employees. Deliver the best
customer experience the manager has to develop a team. Creating a cooperative and open
team environment will be beneficial for the employee’s productivity. It will improve the
guest experience in the hotel. The manager should have the capability to understand
financial reports, financial concepts and financial data. The manager should have flexibility
skill. It will help the manager to create a decisive and proper decision when it is needed
(Ferrier Hodgson, 2017). The skilful worker can provide customer satisfaction accurately.
Staff management is a significant duty of hospitality manager. The manager is responsible
for recruiting skilful workers. To execute appropriate human resource management, the
hospitality manager should have a clear concept about the industry. In the employment
process, it will help him to identify the most desired skills for the post and choose the best
skilful candidate for the post. The vast experience will help the hotel manager to perform
better and run the hotel successfully.

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
Recommendations:
The hospitality industry has been becoming more competitive than before. To
compete with other competitors, the hospitality manager should focus on training and
development of the steps. Usage of technology will help the hotel to perform better. For that,
the employees should have sufficient knowledge to use the internet and technology (National
Centre for Vocational Education Research [NCVER], 2018). For the employees, hospitality
manager will conduct several training and development courses. Those courses will help the
employees to enhance communication skill, writing skill, detail-oriented, organisational skill,
planning process, teamwork, problem solving skill, time management skill, and computer
skills. The government of Australia has taken many steps to improve the skills of the
employees who are working in the hospitality industry.
Conclusion:
The hospitality manager please a crucial role to run the business successfully. For the
business growth and success of the hotel, the hospitality manager has to control human
resource management properly. Most efficient staffs will help the hospitality manager to
perform better. The updated knowledge about the hospitality industry will help the hospitality
manager to identify the essential skills which are required to run the business. In the
employment procedure, the hospitality manager will recruit those candidates who have the
desired vital skills. As a hospitality manager, it is essential to monitor the hotel’s daily
operation. The hospitality manager motivates the employees to achieve the vision.

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References:
Abs.gov.au. (2019). 8695.0 - Accommodation Services, Australia, 2006-07. Retrieved 5
October 2019, from
https://www.abs.gov.au/AUSSTATS/abs@.nsf/Latestproducts/8695.0Main
%20Features22006-07?
opendocument&tabname=Summary&prodno=8695.0&issue=2006-07&num=&view=
Australian Bureau of Statistics. (2019). Hospitality industries. Retrieved from
Australian Industry and Skills Committee. (2018). Hospitality. Retrieved from
https://nationalindustryinsights.aisc.net.au/industries/tourism-travel-and-hospitality/
hospitality
Cloutman, N. (2019). Hotels and resorts in Australia. IBISWorld Industry Report H440 [pdf].
Retrieved from ttp://clients1.ibisworld.com.au/reports/au/industry/ataglance.aspx?
indid=1811h
Deloitte Access Economics. (2015). Australian Tourism Labour Force Report: 2015-2020.
Retrieved from
https://www.tra.gov.au/ArticleDocuments/185/Australian_Tourism_Labour_Force_FINA
L.PDF.aspx?Embed=Y
Deloitte Access Economics. (2018). Tourism and hotel market outlook.
Executive summary. Retrieved from
https://www2.deloitte.com/content/dam/Deloitte/au/Documents/consumer-industrial-
products/deloitte-au-cip-tourism-hotel-market-outlook-executive-summary-edition-1-
2018-210318.pdf

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SKILLS PROFILE FOR HOSPITALITY EMPLOYEES
Ferrier Hodgson. (2017). Hospitality insights 2017. Key developments in the sector.
Retrieved from https://www.ferrierhodgson.com/au/-/media/ferrier/files/documents/
publications/hospitality/ferrier-hodgson-hospitality-insights-2017.pdf
http://www.abs.gov.au/ausstats/abs@.nsf/ViewContent?
readform&view=productsbytopic&Action=Expand&Num=3.9
NCVER. (2018). Internet job postings: employability skills – infographic. Retrieved from
https://www.ncver.edu.au/research-and-statistics/publications/all-publications/internet-job-
postings-preliminary-skills-analysis/internet-job-postings-employability-skills-infographic