Hospitality Skills Report: Evaluating Skills with SWOT and Plan

This report assesses essential hospitality skills crucial for customer-facing environments within the lodging, food and beverage, and tourism industries. It begins with an introduction highlighting the various skills needed, such as customer service, communication, and cultural awareness. The core of the report centers on a personal SWOT analysis, identifying strengths (creative mind, communication, and interaction skills) and weaknesses (fear of public speaking, compulsive behavior). It also explores opportunities (improving English, choosing the right career path, and course quality) and threats (language barriers, lack of self-control, and laziness). A personal development plan is then presented, outlining short-, mid-, and long-term goals, skills to be learned, and resources for improvement. The plan focuses on enhancing public speaking, improving language skills, and managing time effectively. The report concludes by emphasizing the importance of the hospitality industry and how the personal development plan can help individuals achieve their career aspirations, referencing several books and journals.

Report

Table of Contents
INTRODUCTION...........................................................................................................................1
SWOT ANALYSIS (Personal swot)...........................................................................................1
Personal development plan..........................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Hospitality skills are crucial to have work with customer facing environment. This sector
is large and covers areas lodging, food and drink service, event planning, theme parks,
transportation, cruise line, travelling and additional fields within the tourism industry (Suarez,
2018). Thus, there are different types of skills required in the hospitality industry to perform the
job effectively such as High Level of Customer Service, Good Communication Skills, Formal
Training, High Levels of Cultural Awareness, Have the Ability to Multitask, Work Well in a
Team, Be Flexible etc.
Thus, present reports is based on evaluating skills relates with hospitality industry.
Therefore, Assignment will cover personal SWOT analysis to find out strength and weakness.
Lastly, personal development plan will be planned to get over from weakness.
SWOT ANALYSIS (Personal swot)
Personal swot analysis helps to identify the personal strength and weaknesses. Therefore, a
person can Conduct their own Personal SWOT Analysis to success your Career. T his, there are
four stages to find their own Strength, Weakness, Opportunity and Threat. It is a common tool
many firm will use in their professional world to evaluate the past, present and future position
of a company. On the other side, A personal SWOT analysis can do the same for an individual
in pursuit of their career goals.
Strength
Creative mind — I have an ability to make some creative ideas, I have ability to impress
clients by presenting the product new and innovative way that directly impact on the brand
reputation. Thus, I have ability to provide the best customer services by ensuring that I can meet
all the requirements of customer timely and, also ensure that the needs is always full fill by
putting their happiness at the forefront.
Good communication skills — This is one of the best ability I have, Therefore, working in
hospitality industry is essential to communicate with customer effectively and softly (Liu and
Rynbrandt, 2018). Thus, in this industry, It requires a lot of communication between customers,
staff and management. Thus, I have ability to provide the services timely in order to enhance
the demand of customer. Thus, effective oral and written communication must be executed at all
level of operations. To succeed in this industry, this ability of effectively communicate will be
helped me to in mu future career time and time again.
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Good interaction skills- I have good interaction skills that this skill helps me to identify the
new and current market trend in hospitality industry. Therefore, I effectively interact with others
and ask questions to identify the nature of market. This, by using this kill I also provide the
helps to firm that what is the needs ans wants of customer, Therefore, to identify the needs and
wants firm makes the best product to success the business (Milligan and Mehra, 2018).
Weakness
Fear of public speaking — I have issue when I am presenting some new and innovative ideas
to the customer and clients, I get nervous and this reduces my motivation towards the work.
Thus, this fear of public speaking is affects my personality and demotivate me towards the work
by reducing my passions.
Compulsive behaviour — This behaviour is suffered my work negatively. Thus, I have a
strong compulsive need to do thing quickly and its affects my performance (Wasyehune, 2018).
Thus, the habbit of doing work fast it creates the negative impact on my performance as my
quality of work is suffered. On the other side, the compulsive behaviour is enhanced by stress
level because I doing work fast and it affects my quality of work.
Opportunities
Improve English speaking — I can join the English learning clubs, it helps me to enhance my
skill that I can speak fluently English in order to attract the customer and communicate easily
with staffs customer, clients and management.
Choose right path — This is the bet opportunity to improve my career by choosing the right
Path. Theretofore, to adopt the new and good course it helps me to enhanced my future career.
Quality of course — This is another opportunity that helps me to make my future bright. Thus,
I can grab this opportunity and improve my quality of course. There are different types of job
opportunity in hospitality industry such as Hotel general manager, Hotel clerk, Bellhop Meeting
and convention planner, Concierge, Maitre d'Executive chef, Reservation ticket agent etc
(Ansari, 2018).
Threat
Language barrier — This is the biggest threat for me because there are different types of clients
who have different language and cultural attitude. Thus, this Language barriers is affect most on
my performance as I am not clearly understand the different languages and so, I am not able to
satisfy the customer.
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Lack of self-control — I have disadvantage that I am not controlled my behaviours is affect my
carrier. Therefore, Self discipline is one of the most important requirements for achieving
success. The hospitality industry requires the discipline in the work place and lack of self-control
is the biggest threat for me.
Laziness — This is the biggest threat for me that I am not done my work on timely. Thus, its
affects my performance, and I am not able to complete my work timely as it takes too much
time. Therefore, this behaviour is the threat for my future career because the senior manager of
hospitality industry is not support this types of behaviour.
Personal development plan
This is the process that helps to creating an action plan of individual that helps to
enhance the future professional career based on reflection, goal-setting, awareness, values, and
planning for personal development on the reference of a career, education, relationship or for
self-improvement (Razu, 2018).
Short term-time frame Mid term-time frame Long term-time frame
Section 1 my goals
Become a Hotel
Operations Manager,
To improve a public
speaking
I am set the priorities
of work, Thus, I
Begin with the end in
mind. Before I start
working on my script
or presentation, get
clear on its purpose
and also Simplify the
messages so people
are easily understand.
To improve a public
speaking I can
Prepare the
presentation timely
and practice regularly.
Get feedback to other
and work on the
feedbacks to improve
the public speaking.
Section 2 skills and
knowledge to be
learned
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 To improve
the language in
different
culture
 To improve
time
management
by improving
the self-control
Communicate with
every person and
reading books
regularly
Set priorities of work
and maintain
discipline at work
place by focus on
work.
Practice speaking
publicly to friends and
subordinates.
Creates and set weekly
time plan for each
work
Participate in various
programme to improve
the language
Review and
understand that I can
add to the work.
Section 3 Next steps
To improve the
presentation skills,
Focus on work Participate in different
training programme to
improve protestation
skills.
Motivate myself to
pay more attention and
apply different
techniques.
Section 4 Resources Books, websites etc. Participating in Control and evaluation
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vocational and
different training
programmes.
techniques.
Section 5 Time frame
5 months 7 months 9 months
Thus, personal development plan helps to improve the quality of work by participating in
different training programmes and using the various sources such as books, researcher and
information documents (Chen, 2019). Thus, to improve my weakens and reduce my threat I can
attend different workshops, set priorities of work, practice regularly to reduce the fear of public
speaking. Therefore, learn to work faster understand the feedbacks and review to improve the
work quality.
CONCLUSION
From the above project report it can summarize that hospitality industry provide the
various opportunities to expand Carrier opportunities to individuals. Thus, there are different
types of jobs such as Concierge, Event Planner, Executive Chef, Hotel General Manager etc.
Thus, this job position requires different types of skills to perform the job effectively such as -
require excellent customer service skills, attention to detail, teamwork, and good personal
grooming. Creative problem-solving etc.
The present reports has covered evaluation on varied skills relates with hospitality
industry. Furthermore, report has described the personal swot analysis to improve the career.
Therefore, personal swot analysis helps to identify the own strength, weakness, opportunity
and threat. Thus, to identify the own skills and threat person make the plan to success their
future carrier. Lastly, report has conduct the personal development plan to achieve the goal of
future. It is the process that helps to make a better action plan to improve the quality of life and
contribute to the realization of dreams and aspirations.
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REFERENCES
Books and Journals
Chen, C.M. 2019. Evaluating the efficiency change and productivity progress of the top global
telecom operators since OTT's prevalence. Telecommunications Policy.
Razu, S.R. 2018. Determinants of Early Marriage Among Women: An Experience from Rural
Bangladesh. Gender Studies. 17(1). pp.127-136.
Ansari, M.M. 2018. Unit-1 Conceptual Foundations. IGNOU.
Milligan, B. and Mehra, M. 2018. Environmental Law Making and Oversight for Sustainable
Development: A guide for Legislators.
Liu, R.W. and Rynbrandt, M. 2018, October. Transformative Intercultural Communication
Programs That Promote Student Integration. In Transformative Student Experiences in
Higher Education: Meeting the Needs of the Twenty-First Century Student and Modern
Workplace (p. 155). Rowman & Littlefield.
Suarez, M. 2018. What can multi-sited and digital ethnography contribute to innovation studies
in the global South?. African Journal of Science, Technology, Innovation and
Development, pp.1-9.
Wasyehune, M. 2018. Key Elements of Creative city development: An Assessment of Local
Creative Industry in Addis Ababa (Doctoral dissertation, AAU).
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