Foundation Degree in Hospitality: Staff Development and Engagement

This essay delves into the critical aspects of managing and developing people within the hospitality industry, focusing on Marriott International as a case study. It begins by critically analyzing a systematic approach to the performance management process, highlighting its role in human resource improvement. The essay then explores the stages of team development, emphasizing how to build a high-performance team within a hospitality company. Furthermore, it examines leadership in the 21st century, considering its evolution and relevance in the industry. It also identifies the causes of conflict, conflict-management skills, and tactics crucial for leadership development. The essay provides an in-depth understanding of the key elements of effective human resource management in hospitality.

Managing and Developing
People in the Hospitality
Industry

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Critically analyse systematic approach to performance management process as a part of human
resource improvement within hospitality industry......................................................................1
Analyse stages of Team Development for creation of high-performance team within selected
hospitality company.....................................................................................................................2
Demonstrate knowledge as well as understanding regarding leadership in 21st century within
hospitality organisation................................................................................................................4
Identify causes of conflict, conflict-management skills & tactics within leadership
development process....................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Within hospitality industry, the people management of entity is essential for accomplishing
the determined vision as well as mission of business into specified time duration. Moreover,
managing people is also considered as managing human resources that encompasses the work of
recruiting, facilitating continuous assistance as well as guidance for staff (Arefin and et. al.,
2020). The key intent of hospitality sector is to provide efficient services to their targeted clients
through handling staff into productive way. For this report, the undertaken entity is Marriott
International is one of the American multinational firms which perform, Franchises and licenses
lodging which incorporates residential, time share properties and hotel. Its headquarters into
Bethesda, Maryland. The topics which are going to be discussed in this report are systematic
approach to performance management process and team development stages for formation of
higher performance team. Moreover, perceptive and knowledging associated with leadership in
21 st century into hospitality firm. Apart from this, identification impact of conflict, dispute
management skills & strategy into development process of leadership are also described in this
report.
MAIN BODY
Critically analyse systematic approach to performance management process as a part of human
resource improvement within hospitality industry.
Performance management is undertaken as communication procedures through that
administrative as well as staff performance together for planning, monitoring and reviewing a
staff’s task goals and whole contribution to firm. Performance management is also ongoing
procedures to plan, coach and review performance workers (Cheng and et. al., 2020). The
systematic procedures of performance management method are undertaken as part of workforce
development within hospitality sector. Moreover, the evaluating performance of subordinates is
determined alas backbone of organisational management. The owner of entity determines staff
implementations through evaluating its participation or potential into success, development as
well as improvement of entity. In addition this, performance appraisal regarded as determination
of subordinates as well as facilitating valuable reactions as well as producing affirmative affects
upon performance into further time duration. Therefore, there are various approaches of
determining staff performance, rendering efficient feedbacks and developing affirmative affects
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upon implementation into upcoming time period. Therefore, there are varied approaches of
evaluating performance of subordinates accepted through management team of Marriott
International are described below:
Comparative approach: Respective approach is undertaking ranking system that is
facilitated to workers based upon its performance in comparison to others. Moreover, the
individuals have ranked based upon the higher to low performer (Com and Fathima, 2021). In
addition to this, there are many forms of techniques like paired comparison; graphic rating scale
is used for determining implementation staff level into hospitality sectors.
Behavioural approach: This is undertaken as traditional performance evaluation
techniques that highlights series related with vertical scale for various jobs dimension. So,
respective method is applied in order to rank the personnel based upon its performance at
particular time stages. So, the management team of Marriott International focused upon using
respective method in order to ascertain implementation of staff into enterprises.
Attributes approach: In this, staffs is rated based upon particular set of standard such as
issues resolving competencies, evaluation, creation, communication and many more.
Additionally, it utilises graphical rating scale in respect of rating subordinates depends upon the
scaling 1 to 5 at the particular time period duration.
Result approach: Respective approach is utilised to evaluate implementation of staff based
upon its task. Moreover, Marriott International’s management team focus upon using this
specific approach in which workers are judge according to its implementation. Respective sort of
this method is mainly depends upon techniques of balance score card.
Quality approach: Respective approach concentrates upon enhancing customer satisfaction
level through reducing certain stages of time duration. In addition to this, the staffs undertakes
constant feedback of person and professional traits of subordinates from manger, peers for
solving divergent kinds of complexities at the particular time duration.
Analyse stages of Team Development for creation of high-performance team within selected
hospitality company.
Teams are considered as the key tools for arranging task into present world of corporate.
Moreover, the teams have the capability to immediately a mass, arrange, reassign and disperse.
But groups are effectual techniques of staff motivation. In addition to this, it is vital to
undertaken the fact which teams forms as well as obtain mature upon time timed oration.
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Additionally, team development formulates as captivating surroundings through inspiring co-
operation, group work, and inter-dependence as well as through forming faith within team
members. In addition to this, it aids to formulate or improve effectualness as well as productivity
of enterprises. In resects of Marriott International, the management team supervise its group to
accomplish work effectively and effectually. So, it accepts the team formation in order to
improve team member’s confidence level at the particular time duration. Within it, management
team of respective hotel may undertake team development Tuck man theory for formulating
performance of scale team into entity. All these concepts are discussed below:
Tuck man team development theory was established in year Bruce Tuck man in year 1965.
Moreover, respective concepts are determined as framework that is accepted to administer group
by that individuals is specialised into particular areas. With application of respective framework,
the administration of Marriott International may develop an effectual group that aids in attaining
determine goals of ventures. So, there are various team development levels that are explained
below:
Forming: This is determined as fundamental stages of this framework that used to develop
team. Moreover, there are various work delegated to each person for implementing task
effectively. Additionally, group’s member’s implements as well as it belong from various
backgrounds or culture. Essentially, in respective stage of this firm the entity determine
competent as well as understanding individuals for forming group for performing particular work
or attain their targeted goals. For developing effectual team, the manager of this hotel opts
individuals based upon its past performance, competent and performs capability. Thus, the key
intent to do its allotted task, project or task into provided time duration.
Storming: Respective stage of team development as well as into this stages conflict and
competition are at their higher as present group member has acknowledging of task as well as
main feelings of belongings related to group. In addition to this, respective stage in which
controlling group of individuals forms when lesser confrontational members sty into its comfort
zone. Additionally, question around leadership, norms, rules, accountabilities and others tend for
arising at the time storming stage. Such queries being react so that group may shift further upon
other stages.
Forming: Within it, the group becomes much enjoyable, group interaction become much
simpler, more productive with weighed provide and take, open communication, bonding as well
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as mutual regards. In case there are any conflicts as well as disruptions thereafter this much
comparatively simpler to be solved as well as groups upon track. In addition to this, team
leadership is much vital but renderer may step back some may let group members undertakes
initiatives as well as much forwards together. Within Marriott International, the individuals
implement its task that is wholly depends upon values in order to accomplish its task effectually.
So, this is vital for management team for evaluating implementation level of subordinates at
particular time duration.
Performing: This other stage when once group is clear related to their requirements, this
may shift forward to third team development phase, norming phase. Additionally, it is the period
in which group becomes actually united. In respective phase, the morale is higher as group
members actively acknowledge the talents, understandings and competencies that every
individuals brings to team. In addition to this, a sense of belongings is developed as well as
group stays focused upon group’s intent and aim. Respective stage, team members are flexible,
interdepency as well as faith one other. Leadership is undertaken as distributive and members are
interested for accepting based upon team demands. Into this, management of Marriott
international evaluates team staff based upon its performance into the development.
Adjourning: Respective stage is undertaken as end stage of team development framework
that may be some confusing as well as is mainly reached when work is effectively accomplished.
Within respective level, project is coming to last group are moving into various guidance.
Mainly, after accomplishment of work as well as completion of determined goals, the
admistrative dismisses individual’s concentrations upon its other accountabilities. Respective
stage seeks at team perspectives of well development of team rather than conceptions of team
managing through original four phases of team formation.
Team development is undertaken as crucial concepts that assist top authorities for
measuring performance staff level as well as also inspires them for performing effective into its
delegated task. Along with this, it is essential for solving various forms of complexities that are
developing within members at particular time durations.
Demonstrate knowledge as well as understanding regarding leadership in 21st century within
hospitality organisation.
21st century have been categorised through continuous change and disruption. In addition
this, at particular duration world has reached milestone which ever attained into past period that
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have effectual affected individual’s implements and live. In addition this, the technological
innovations, Smartphone innovation, digital appearance as platform and societal media
advertisements are innovations elements which have been considered within lesser time period.
Leadership is undertaken as person and collectively reacts to transform the arena for betterment.
Additionally, the activities along with acknowledging of leadership attentive to particular
international is required into currently an effective deal unbiased international, accomplish off
several complexities, maximising changes as well as unobserved and extraordinary practices.
Additionally, 21 st century management is a conception off leadership intent to responds for
revolutionary demanding circumstances and chances for current world. Besides this, concepts as
well as behaviours of person, the 21 sty century leadership considers leaders as societal network
factors. Along with this, not longer individually place of those. Within economics, leadership is
considered as something in which whole respondents. Along with this, at similar period as
complementing manger along with its practices, this is much elusive evaluation of entity’s
existent as well as its formation required their personal awareness.
Hospitality is within each day and opposition for every customer and into manufacturers
and chain of control with each others in order to appeal and reap different commercial business
aspects have developed customers within business development. Therefore, because to ever
reforming consumers, marketplace, workforce and entrepreneurs desires consistent adaption
additionally fast reactions from hospitality leaders. So, 21 st century management within
hospitality business together with Marriott International required being much collaborative and
participative within their leadership style. However, as it should develop difficult decision,
remedy toughest problems; formulate workforce consequences as well as diverse lodge into their
management in effectual guidance. Within it, contemporary hospitality business dynamics also
obligate its leaders to have prolonger reports in opting along with maximising new era initiative
essentially net development sites and e-trading efforts. Furthermore, the stronger qualification
within training & development and leadership with effectual for leaders. Instead it, intense
acknowledging of customer service, consumers loyalty as well as retention for placing this lodge
for much competent revenue as well as development. Their abilities is too profitable manages
highest grade, sorter paced as well as workforce into deep activities.
Therefore, into hospitality business like Marriott International, 21st century leadership is
assured to be multi- dimensional and integrating conception of leadership which depends upon
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relations. Through shared values as well as ambitious leadership that bring forward development
as well as innovative form of being understandable and implementing while changing client’s
insights. In addition to this, 21 sty century leadership is obtained related to being inclusive,
collaborative and of service to person.
Identify causes of conflict, conflict-management skills & tactics within leadership development
process.
Conflicts are aspects of discord; it is triggered by particular or conceived competition of
essential, values and hobbies within individuals that perform together. Moreover, conflict
management with notion which conflicts may be powerful for group. Therefore, for helpful
conflicts management, there is demand for developing effective atmospheres that empowers
person in order to thinks within initiating along with to encourage them to place forth their
conception without barriers. In addition to this, leadership development is undertaken as
approaches which assist in enhancing competencies of person to act as management roles within
hospitality firm. Furthermore, this also consider as no much unusual tactics within succession
planning which aim to enhance effective calibre leaders to take over top level positions even as
there could be any emptiness. So, there is several intent within leadership development concepts
of Marriott International. Few of them are described below:
Poor communication: This is considered as one of the main intent of problems into
leadership development procedures as leaders may formulate only if this acknowledges its group
as well as also develop them understandable. In this, poor communication enhances problems.
Additionally, this can results into differences within communication style or fails for interacting
with others. In respect of Marriott International, in case its leaders fail for communicating with
its staff so there can be options of forming ineffective conceptions. Also, this could outcomes to
formulate problems among it.
Misunderstanding: This also incorporates as common reason of problems as the leaders are
to guide into entity. Additionally, the specific individual has to understand regarding whole
norms as well as activities that are essential for firm. Therefore, as venture often have various
rules and policies.
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CONCLUSION
Based upon the above report, it has been concluded that it is vital for hospitality industry
to manage as well as develop people. As this encompasses the work of recruiting, facilitating
continuous assistance as well as guidance for staff. The key intent of hospitality sector is to
provide efficient services to their targeted clients through handling staff into productive way.
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REFERENCES
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