Analysis of Hospitality Functions and Communication at Marriott Hotel

This report provides an overview of the hospitality functions and communication strategies employed at the Marriott Hotel. The report begins with an introduction to the hospitality industry and the selection of Marriott Hotel as a case study due to its international presence. It then explores various functional roles within the hotel, including reception, security, housekeeping, and food and beverage management, highlighting the importance of each role in achieving organizational goals. Furthermore, the report discusses different methods of communication, such as verbal and non-verbal communication, coordination, and monitoring, which are essential for effective operations. The conclusion emphasizes the significance of these functions and communication methods in the success of the hotel. Finally, references from academic sources are provided to support the analysis.

Hospitality Business
Toolkit

Cover Content
• Introduction
• Various functional roles in hospitality sector
• Different methods of communication
• Conclusion
• References

Introduction
The hospitality industry is described as the vast category which includes food and drink
services, travelling, event planning, etc. In this project, Marriott Hotel is selected for its
broad international portfolio and brand uniqueness. This explores various functions within
hospitality for interrelation. The various methods of communication, co-ordination,
monitoring are performed by managers of Marriott Hotel to achieve success.

Various functional roles in hospitality sector
Hospitality Field is described as the whole
environment performing various task by
manpower to equally diversify activities resulting
in effective and efficient goal achievement.
The various roles played by manpower in
Marriott Hotel are reception, security, house
keeping, food and beverage manager, hotel
management, parking facility, chef or cook, etc.

Continue…..
Some of these functions are described below with reference to Marriott
Hotel are:-
Reception:- This is the most commonly performed manpower who
welcomes by registering the details of clients with providing room keys.
The receptionist guides them about the amenities and facilities of hotel.
The queries related to room are informed by clients which are to be
solved by informing the various obstacle to the particular manpower.

Continue…..
Security:- This is the task performed by the manpower of
watchman which take care of client luggage, room theft,
loss by fire, etc. This leads to manage the hotel in best way
with proper reputation in mind of clients results in
achievement of organisational goal and objectives with
satisfaction.

Different methods of communication
The hospitality enterprise implement various methods of
communication through verbal and non-verbal communication
skills. The various methods applied by The Marriott Hotel
manager of Food and Beverage focus on the amenities and
facilities provided to clients are sufficient to meet the requirement
of clients. These are further described below which are follows:-
Communication:- This is described as the concept to share views,
information, messages from sender to receiver. It plays very
dominant role in achievement of goal.

Continue…..
Co-ordination:- It is the act of making things to
run smoothly with co-operation of each other by
reducing hurdles.
Monitoring:- This is represented as the ability and
capability to be perform specific task by
manpower will leads to achieve success and
stability.

Conclusion
From the above discussion it has been concluded that different functions of hospitality
plays very dominant role in achieving goals and objectives. These functions are
described as reception, security, house keeping, food and beverage manager, hotel
management, parking facility, chef or cook, etc. The various methods applied in effective
communication skills are co-ordination, co-operation and monitoring.

References
Benckendorff, P., and et.al., 2015. Creating educator resources for online simulation-based
pedagogies in tourism and hospitality. CAUTHE 2015: Rising Tides and Sea Changes:
Adaptation and Innovation in Tourism and Hospitality, p.67.
Jarratt, D., and et.al., 2019. Developing a sense of place toolkit: Identifying destination
uniqueness. Tourism and Hospitality Research. 19(4). pp.408-421.
Zhang, K., and et.al., 2016. Current and future potentialities of critical hospitality studies:
Conference workshop report. Hospitality and Society. 6(1). pp.77-82.

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