Hospitality Business Tool Kit: A Comprehensive Guide for Hilton Hotel

Desklib provides past papers and solved assignments for students. This report analyzes Hilton Hotel's business operations.

Hospitality Business Tool Kit
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Table of Contents
Introduction....................................................................................................................................3
LO1................................................................................................................................................4
LO2................................................................................................................................................7
LO3..............................................................................................................................................10
LO4..............................................................................................................................................13
Conclusion...................................................................................................................................15
Reference List..............................................................................................................................16
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Introduction
Hospitality industry is increasing in the country with time. It is contributing a significant portion in
the economy in the country. The assignment of the hospitality toolkit is a significant thing for the
business entities. This helps them to completely perform all the necessary activities that are
necessary for a hospitality business. These will help the researchers to understand about the
full process of activities that are to be performed in this sector. The assignment will provide
news on the financial entries like the “journal, ledger accounts and trial balance”. The necessary
entries are vital for the business entities will be provided in the assignment. The assignment will
also throw lights on the information of the activities related to the human resource management.
These are vital things for the study that is needed for them to understand.
Company Background
The business entity that is selected for the research is Hilton Hotel. “Conrad Hilton” founded this
hotel in the year of 1919 (Hilton.com, 2019). They have five thousand and seven hundred
properties in the whole world. According to the reports of 2018, the revenue that is earned by
them is £ 8.91 billion.
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LO1
P1 Investigate the principles of managing and monitoring financial performance
The “performance of finance” is a very significant thing for the business entities. This helps
them to work properly in such a way that the performance of finance also is improved. These
are necessary for the business entities to work properly as finance is the backbone of any
business entities. There are number of principles that are necessary for the business entities to
follow. These are provided below:
Principle 1
The first principle states that there is a need of proper production of budgets that ensures the
workings to be done in a proper way (Mullinova, 2016). This will enable the business entity to
have a proper structure.
Principle 2
The second principle states that there is a necessity for the business entity to record all the
transactions that are related to monetary terms (McCall, 2017). These help the business firms to
keep a record of all the expenses and incomes for a period of one year.
Principle 3
The third principle states that there is a necessity for the business entity to perform the final
accounts for the business (Henderson et al., 2015). This enables them to find out the “position
of finance” of the business. These are significant for the business entity to perform.
P2 Apply the double entry book-keeping system of debits and credits to record sales and
purchases transactions in a general ledger
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Figure 1: Journal Entries of Hilton Hotel
(Source: Created by the Learner)
P3 Produce a basic trial balance applying the use of the balance off rule to complete the
ledger
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Figure 2: Ledger Accounts of Hotel Hilton
(Source: Created by the Learner)
Figure 3: Trial Balance of Hotel Hilton
(Source: Created by the Learner)
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LO2
P4 Review the different stages of the HR life cycle applied to a specific hospitality job
role and their importance for retaining and developing talent
The different stages of the life cycle related to the Human Resource are very significant for the
business entities to perform. This part is analysed with the help of taking Hilton Hotel as the
reference. The role that is selected for research is of the floor manager. There are a number of
stages of the Human Resource that are followed at all levels that are necessary for the business
entities to understand. These are as follows:
“Planning and Career Orientation”
This is significant for the employees of the business firm to plan and perform the orientation of
their career as what they will do in the business. This is significant for them to understand the
factors of the business (Jamali et al., 2015). The job role that is selected is of the floor manager.
In this first process, the floor manager gets to know about the different types of roles he needs
to perform in the hotel. This in turn will help the floor manager the things that he needs to
perform so that he can select the path in a proper way. These things are being done in this part
of the cycle.
“Recruitment and Selection”
This is another important role that is being performed by the Human Resource department.
There are number of candidates that appear for the interview for the post of floor manager. This
allows them to check for the right candidate for the post (Noe et al., 2017). The process of
recruitment takes place in the Hilton Hotel. There are a number of candidates that are recruited
from bunch of candidates and then only a few people are selected for the post that actually gets
the job of the floor manager. Information related to the salaries is also intimated in this level.
“Termination”
The human resource department performs another task that is to terminate the employees,
whose services are not required by the Hilton Hotel. This is done due to several activities and
performance of the employees (Reiche et al., 2016). If the employees do not work properly and
not up to that extent then it is the responsibility of the Human Resource Department to give
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warnings and finally terminate them if there is no change in the performance of the floor
managers those are selected.
“Importance of retaining and developing talent”
There are number of importance that is necessary for the human resource department to retain
and as well, as develop the talents of the employees. The reason behind this is that if the
employees are retained and are developed then they will provide efficient work (Voegtlin and
Greenwood, 2016). There will be a reduction in the turnover of employees and the cost of
training will be reduced. This will help them to work properly in the market by giving the
customers proper service. These are the importance of retaining and developing the talents.
This helps the management to cut extra expenses so that the profit is increased. This also helps
the management to give proper training to make the employees efficient in their work.
P5 Develop a performance management plan for a specific hospitality job role, applying
techniques to resolve negative behaviour and to overcome issues of staff retention
There is a necessity for the business entities to perform a plan for the management of
performance. These are necessary for them to understand about the different plans of
management that will help the employees in performing well in the business. This plan helps the
human resource department to identify some issues that are associated with the performance of
the employees (Wehrmeyer et al., 2016). These are significant for they also improve the
business firm to work properly and the performance of the employees so that the results
become fruitful for the business firm. There are different objectives that are being followed by
Hotel Hilton. These are provided below:
 The performance of the hotel needs to be improved so that the service provide to the
customers are also improved at Hilton Hotel
 The ways through which the challenges can be overcome needs to be discussed so that
the performance of the hotel gets improved
“Performance Management related issues”
There are number of issues that are found in the management of performance of the business
firms and as well as of the employees that are working there. These are significant for the
management to identify those issues and solve them so that those are overcome and the
problems are solved. These are significant for them to understand and work by solving the
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issues. There are number of instances where there are conflicts among the employees, which
need to be solved by the management. These are necessary for the management of the
business entities to perform well so that the issues are solved.
“Performance Management Framework”
“Performance Standards”
This is vital for the floor manager to improve the standards of performance so that there is
improvement in the service provided by them. There is a necessity for the floor manager to have
proper skills of communication so that they can communicate well with the higher authority, the
other staffs and as well as the customers that come to visit the hotel. This is vital for the floor
manager to look into any kind of matter that is present in the area.
“Techniques of Management”
There are number of techniques that are present in the management of the business entities.
This helps the employees to work in such a manner that helps them to analyse the structures
and techniques that are being done by them. These techniques are sometimes structured by the
management and sent to the employees (Guerci and Carollo, 2016). They can use such
techniques in enhancing the performance of the employees. These are important for them to
analyse the different types of things that are necessary for the employees to work and enhance
the performance so that the services that are provided are also improved.
“Roles and responsibilities”
These are significant for the business entities and as well as the employees to perform the
necessary “roles and responsibilities”. The floor manager needs to perform his work according
to the ‘roles and responsibilities” that are provided to him. This will ensure that the floor
manager work properly. This will lead to improvement in the performance of the floor manager.
There is a necessity for the floor manager to follow the responsibilities that he needs to perform
in the business entity Hilton Hotel.
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LO3
P6 Identify specific legislation that a hospitality organisation has to comply and adhere
to
Every industry has some key legislation to be maintained. Ethical consideration is highly
important in this industry as the entire industry deals with managing people and providing
service to the people. In this portion of the report, some of the key legislation that is maintained
by Hotel Hilton will be explained. The key legislations that should be maintained by the
companies will be explained below:
Maintaining legislation in Hilton Hotel starts with the rules of licensing and goes on in every
stage of working in the hospitality industry. In every place of the hospitality, ethical rules and
regulations are applied. The key legislations that must be maintained by Hotel Hilton will be
explained below:
National Minimum Wage Act of 2015
The minimum regulation act in the country for the hospitality industry has been started from 1st
October 2015. It has helped to elevate the minimum wages of the labours and the employees.
According to this regulation, the wages per hour for the workers of age minimum of 21 years are
minimum £6.50 to £6.70 (GOV.UK, 2019). Workers of age minimum of 18 years are able to get
wages of minimum of £5.13 to £5.30 per hour as per the regulation of the country. The rate of
apprenticeship is also applied within the range of regulation 5(1) (a) and (b) and as per this
regulation it can be stated that the rate of the workers should increase from £2.73 to £3.30.
Hilton Hotel should always check if all the workers of the company are getting the salary as per
minimum wages rate of the country.
Health and Safety at Work Act
Health and safety act 1974 has been started for taking into consideration of the health and
safety of the companies in Great Britain. It helps the companies to maintain the basic hygiene
for the employees and workers of the company. This act speaks about maintaining the well-
being of the customers and the employees in the organisation (Legislation.gov.uk, 2019). All the
companies in the food and accommodation should maintain basic hygiene. Not maintaining the
basic hygiene in the company will ultimately result to be penalised by the law of the country.
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Data Protection Regulation
This act complies with the usage of the data and the information of the customers and the
employees of the company. The company has the responsibility maintain the privacy of the data
of the customers (Ico.org.uk, 2019). They are not supposed to reveal any information about the
customers and the employees without the concern of the individuals.
Employment Law
Employment law deals with maintaining the employee relationship of the Hilton Hotel. Being
maintained a good relationship among the employees would help the company to lower the
attrition rate (Acas.org.uk, 2019). It will help to increase the motivation of the employees.
P7 Using specific examples, illustrate how company, employment and contract law has a
potential impact on business decision-making in the hospitality industry.
Company law, contract law and the employment law has a huge impact on the business of
Hilton Hotel. It helps the company to increase ethical consideration in the company. The
decision-making in the company becomes easier. Impact of these laws will be explained below:
Company Law
Company Law deals with allocation of resources in the organisation. It helps to improve the
resource allocation in the company. It helps to increase the integrity in the processes of the
organisation. If the resource allocation becomes easier, the decision-making also becomes
easier in the organisation (Carey, P., 2018). The company law helps the company to take the
decisions related to the resource allocation in an easier way. It also helps to measure the assets
and liabilities of the company and the assets and liabilities of the organisation and it helps to
increase the effectiveness of financial decision-making.
Contract Law
This law maintains the authenticity of every contract made by the company. It helps Hilton
Hotels to check if all the rights of the suppliers and other stakeholders are being maintained or
not (Adriaanse, M.J., 2016). The human resource department should be effective enough for
complying with all the laws in Hilton Hotel and it helps to increase the image of the company to
the outsiders.
Employment Law
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The relationship among the employees in the organisation is taken care by this law of the
country (Acas.org.uk, 2019). It helps to increase motivation of the employees and the attrition
rate of the company is decreased by implementing this law in the organisation.
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