Comprehensive Report: Hospitality Provision in Travel & Tourism Sector

This report delves into the crucial interrelationship between the hospitality and travel and tourism sectors, emphasizing the role of hospitality in meeting customer needs and maintaining business profitability. It uses the Marriott Group as a case study to analyze how hospitality services are integrated within the travel and tourism sector. The report explores the concepts of globalization, the structure of the international hospitality industry, and the importance of primary hospitality service providers, including food and beverage services. It also examines horizontal and vertical integration strategies, such as acquisitions and operational improvements, and their effects on business operations, customer satisfaction, and overall service quality within the hospitality industry. The report concludes by discussing the implications of integration and its impact on the business of hospitality, highlighting the importance of brand consistency and the potential for both positive and negative outcomes associated with integration strategies.

Hospitality Provision in
Travel & Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Description over interrelationships between the hospitality and wider travel and tourism
sectors. ........................................................................................................................................1
TASK 2............................................................................................................................................3
2.1 Description on the implications and integration to the hospitality industry. .......................3
2.2 Description on how integration has affected business of hospitality. ..................................5
TASK 3............................................................................................................................................5
3.1 Define development of the rationale for selected project and justifies this link to target
market. ........................................................................................................................................5
3.2 Description on develop the plan for hospitality business inclusive of operational
requirements of firm....................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The hospitality in travel and tourism plays the essential role in terms to meet out the need
and requirement of the customers in the market. Thus, it can be said that hospitality services and
organization of travelling both are interlinked to each other. By providing the suitable services to
its customer the firm is able to maintain the long term profitability and productivity. With the
help of this firm is able to maintain the suitable operation and this all need to be handled in order
to determine the long term productivity and profitability(Kelly, 2010). In order to carry out the
activities of present report, there is need to consider the operation of Marriott group. This is the
global leading firm and it is situated in the UK. The main aim of this report is to put their major
focus over to determining the interrelatedness of hospitality firm in the travel and tourism sector.
In addition to this, the main aim is to understand the operational requirement of the various
sectors so that the desire aim and objectives of the firm can be achieved. This will be inclusive of
the various strategies in term to laid out function of business enterprise.
TASK 1
1.1 Description over interrelationships between the hospitality and wider travel and tourism
sectors.
Under this term it can be said that the hospitality firm are closely integrated and
interrelated with each other. These are need to be performed and managed by the organization
like Marriott group (Lashley and Morrison, 2010). It is the responsibility of the travel operators
to manage the better handling of all the things. By conducting the proper operation the firm is
able to deal with the profitability and productivity. In this it is very essential to maintain the
visitor attraction so that entity can able to earn the larger amount of the profitability and
productivity. IN addition to this, this will be inclusive of those factor which will be helpful in
terms to manage the operation of hospitality in connection with the travel and tourism sector.
These are need to be defined in the following manner as are-
Concept of hospitality on global level-
In this the one of the common and major goals of the travel and tourism sector is to
manage the all the activities of the firm in the better manner. Quality of services will be helpful
in terms to meet out the objectivity of the firm. It is essential to target the potential customer so
that there can be enlargement in the profitability and productivity of the firm (Morgan, Lugosi
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and Ritchie, 2010). In addition to this, the hospitality sector will cater the need and expectation
of the customer in all over the glob. In this term it can be said that this kind of function will be
helpful in term to meet out the need and demand of the customer in the market. In this way, it
can be said that globalisation approach will be helpful in terms meet the set standards so that
firm can able to earn the long term profitability and productivity. In this way, it can be said that
Marriott group will take the various steps in order to understand and manage the requirement of
the customers.
Structure of international hospitality industry- In this term it can be said that the structure of
the business enterprise plays the essential role in term to meet out the set standards. This will be
inclusive of the things as are food and beverage, desk, accommodation and addition support
services. It is helpful for the organisation in order to manage the operational function of the
hospitality in the better and effective manner. In this term it can be said that the good quality
product will put impressive image in the mind of the customers. In this term it can be said that
this kind of facilitates will be helpful in terms to gain the customer satisfaction (Vanhove, 2017).
This kind of facility will be helpful in term to have enhancement in the revenue scale of the
enterprise.
Primary hospitality service provider- In this term it can be said that it is the great deal of the
hospitality service provider to cater the need of the customers in the better and efficient mode.
There is need to maintain the major hospitality services in the field as food and beverage facility
this will be helpful in order to attract the large number of the customer in the market. The good
quality will be helpful in terms to meet out the major activities of travel and tourism. In this way,
there are some hospitality firms as are Marriott group, Delta house etc. are helpful in terms to
better handling of operational activities of the enterprise. In this term all the function are need to
be manager expertly (Walker and Walker, 2016).
Food and beverages- in this term it can be said that the food and beverages plays the essential
role in term to maintain the quality of services to the customer's. In this term it can be said that
the intellectuality and services will be helpful in term to maintain the superior services. In this
term it can be said that many times it is essential to provide the good services to the customers
with the high level of products and services. In this term it can be said that this will provide the
customer the good choices so that there can have superior growth of the firm in market.
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Hospitality within travel and tourism- in this term it can be said that travel and tourism sector
both are essential in terms to meet out the profitably and productivity of the enterprise. By
effective performance there are major chances in terms to meet out the growth and development
facilities (Jones, Hillier and Comfort, 2016). This kind of function are helpful in terms to meet
out the long term profitability. There are number of better services as are cabs, taxies and local
business will be helpful in terms to maintain the suitable operation of the firm in the market and
this all need to be performed effectively.
TASK 2
2.1 Description on the implications and integration to the hospitality industry.
In this term it can be said that the integration and collaboration step is helpful in terms to
manage the working of the hospitality in the better manner. Under this it can be said that this
function will be suitable in order to rise in the satisfaction of the customers. In addition to this, it
can be said that the there are two kinds of the integration practices and this have the wide impact
on the operation of the business enterprise. It is defined in the following manner as are-
Horizontal integration- In this term it can be said that this approach will be helpful in terms to
adopt and acquire the responsibilities so that firm is bale to expand its business activities in the
systematic mode. This thing can be understood with the help of the example as are Marriott
group acquires the resort of delta hotel. In this way, two suitable unique elements meet up the
need and requirement of the customers. In this main aim is to serve the customers in the better
and effective manner. This kind of approach will be helpful in terms to deal with the immense
productivity and development results. It is crucial for both accommodation and travel and
tourism to keep up the immense mix of level coordination. As indicated by the given case
circumstance, takeover of Star-wood Hotels and Resorts by Marriot International, regarded at
12,2 billion US$, is the greatest trade of its kind in the cabin business since 2007 when private
esteem firm Blackstone picked up Hilton for 26 Billion US$ is the best instance of the
notwithstanding joining under which Marriott motel facilitate Star wood hotel and resort.
Vertical integration- this includes the appropriation of practices and usefulness measures on the
auxiliary level that will assist the firm with gaining a decent control over the activities. This will
help in appropriate treatment of useful ability that will bolster a decent ascent in operational limit
of the association. For example, the change in the administrations of resort obtained by Marriott
Group to enhance their nature of administrations. In this kind of joining, no less than two times
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of the age are united together. With help of this vertical mix, age cost of both affiliation can
lessen and besides help with enhancing profitability and bit of the general business. As per the
given case circumstance, Greene King £773.6m takeover of Spirit, Heineken £403 million expect
control Punch Taverns cleared by Competition and Market Authority (CMA) is the best instance
of the vertical joining under which both Green King and Punch Taverns cleared can prepared to
vanquish their age and action cost by this vertical blend.
Along these lines, from this talk one may state that both vertical and level compromise in the
kind disposition and travel and tourism fragment can help with overhauling the profit,
improvement, bit of the general business. It helps vanquish the creation and action cost inside the
business. It can be similarly said that both part is, all things considered, depends on each other in
light of the way that customer have required the two workplaces and organizations while they
contribute their vitality and event at objective of tourism (Kandampully, Zhang and Bilgihan,
2015).
It is to an incredible degree key that the associations gave by the affiliation stays same at all
spots, anything less would not acceptable and will hurt its notoriety. For instance if Marriott
lodgings have progressed toward becoming in some other city, it is incredibly urgent that the
associations gave in that motel ought to be same as in any Marriott inn. This is the
imperativeness of brand name and respect which has been earned by Marriott so to keep it high it
needs to ensure individuals feel and experience an indistinct association from in some other
lodge of Marriott.
Right when there is mix between two important affiliations, it can have loathsome impact on the
public; if two individuals join there is obviously issue for humbler relationship in light of the
route that in any business no one anyway best can survive and if two vital affiliations are as one
by then there is an essential issue for littler alliance. This may accomplish flinging those littler
relationship out of the business, along these lines leaving different individuals jobless.
Combination can lead into miserable conditions too. For instance both association who are
fastening hands together have varying vision and mission for their business which can impact
several contentions among them and in this way to can affect the crucial activity process.
Globalization significantly influences this industry. As advancement rules have been agreeable in
different sort of essential pay generator, nations are empowering it. This has requested that the
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relationship think complete and extend far and wide. Comprehensive voyagers pass on more
wage when separated from the nearby visitors.
2.2 Description on how integration has affected business of hospitality.
The combination procedure help in enhancing the nature of administrations that will help
in better ascent in useful capacity of hospitality business. For instance, the joining between
Marriott Group and Delta inns and resorts have helped the firm to enhance their practical
capacity and along these lines meeting the fulfilment level of the customers. It will encourage the
eatery or resort firm to obtain better and inventive measures and work procedures to meet the
quality gauges set by Marriott gathering. Then again, this procedure will enable Marriott to
gathering to enhance its image esteem and value level by enabling the firm to provide food
various customers and handle the tasks of the refereed to firm better.
The combination procedure will be utilized by the firm to have a cost proficiency and better
consumer loyalty level that will bolster an ascent in viability of association. The ascent in
consumer loyalty level will build the income age of the organization, driving its to have a
reasonable upper hand. The best basic extraordinary position which reconciliation gives is high
ground (Kim, Vogt and Knutson, -2015). Mix focus limits of two incredible affiliations will help
an imperative measure in satisfying and pulling in more customers. Confining foundation can
made by giving the best which isn't open viably with everyone by doing this the association will
have more transcendent nature in the market. This will in like way diminish the measure of
choices for client. The most major and required impact would that the economies of scale can be
ace with the help of cementing. This will decrease the working cost and beginning now and into
the not so distant advantage can be expanded. By following any deal or both blend, the cost can
be decreased which helps in building up the favoured viewpoint. It will help in separating the
business in various countries. They can offer new affiliations and along these lines can widen the
client base which from this time forward will make the favoured angle.
TASK 3
3.1 Define development of the rationale for selected project and justifies this link to target
market.
In this term it can be said that the development of coffee shop cum restaurant is the way
operating any kind of business. It is inclusive of huge amount of investments, effective approach
of marketing, better customer's support in order to gain sustainable marketing position. In
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addition to this, to take steps in order to develop coffee shop in UK market by the name of
'Brewer cafe”, it is the most common and profitable approach of business enterprise. In this term
it can be said that advancement in economies and rise in work culture people prefers to get eat or
drink rather than home in UK market. There are following things which are need to be
considered as are-
Market research- preceding opening a friendliness business association in UK and broad
statistical surveying will be performed to pick up a compelling thought regarding the activities
and measures to be taken by cordiality firm (Lashley and Morrison, 2010). This statistical
surveying will assist the associations with handling the activities of the association and in this
way it will help in appropriate ascent in practical ability of an association that will help in
unrivalled ascent in operational limit of Brewer bistro
Selection of location and target market- The café is required to be very receptive for the
customers which will improve it a place for them to desire administrations. As the work culture
in UK is blasting, area of the café will be picked in nearness of the mechanical part. This will
assist the firm with having simple access to their objective client base including the laborer from
proficient firms. Brewer bistro will be put in essential area of London.
Scalability- this will assist the firm with gaining a decent control over the measures or the task
that are to be taken by the firm. It will help in recognizing the attainability of the business in
advertise. The Coffee house cum eatery will be set according to the sustenance and drink market
in London, UK.
Funding This is the fundamental term that will help in better ascent in the utilitarian capacity of
firm. This will likewise help in powerful ascent in income age of the firm. Brewer bistro will
utilize 70% of subsidizing from the trade out hand and the staying money related assets from the
financial specialists that are been related with the firm.
Licensing and registration- this will incorporate the best possible after of lawful commitment s
that will assist the firm with gaining a decent piece of the pie and will guarantee legitimate
working of Coffee house.
3.2 Description on develop the plan for hospitality business inclusive of operational requirements
of firm.
Executive summary: The arrangement for Brewer bistro will include the better taking care of f
the extensive variety of the tasks that will help in its development and advancement better. This
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will include the better assessment of the different elements and components that will bolster a
decent ascent for the café. Likewise, the better evaluation of activities will help in better ascent
in viability of the task that will bolster the better ascent in practical capacity of association.
Adjacent to this, it will help in better appraisal of its business ideas, market examination and
distinctive advertising and budgetary arrangement that will assist the firm with gaining a decent
openness in market approaches that are been trailed by the firm (Jones, Hillier and Comfort,
2016). This will help the Brewer bistro to pick up a market manageability and have a decent
nature of item and administrations that will help in reasonable treatment of business works by the
hospitality firm.
Business concept- the real idea that is been trailed by the firm is that in friendliness division,
nourishment and refreshments plays a profound and pivotal part in administration of tasks that
will help in huge development and improvement of the firm. As Brewer bistro is a café cum
eatery, it will help in providing food the need and request of a bigger number of buyers. This will
likewise help in reasonable treatment of business works and will cause the business association
that will help in appropriate treatment of activities that are been followed in a cordiality division.
Other than this, the work culture in UK will assist the firm with gaining better piece of the pie.
Market analysis: The market investigation will assist the firm with identifying the stages,
possibility and administration of extensive variety of activity that will assist the association with
improving their usefulness. This will likewise bolster the appraisal of client proportion,
suitability of area and client's necessities better to build up a decent item and administrations.
Additionally, it will help in better ascent in useful limit of the association and a decent client
stream.
Management team- This will help in reasonable ascent in the operational ability of the
association that will prompt the ascent in its capacities and meet the useful prerequisites of the
client better. This will help in ascend in operational capacity by including the powerful human
asset in the firm. Successful enrolment process will be taken after that will help in reasonable
ascent in useful capacity of the association. Likewise, the authority and mediator work power
will help in proficient treatment of activities including the utilization of better enlistment
strategies and strategy and keep up social assorted variety in firm.
Marketing Plan- Brewer bistro will see through the better treatment of activities that will help
in appropriate treatment of tasks which will help in reasonable ascent in positive recognition in
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mentality of customers about the association and the item or administrations it gives to its
customers and customers. Selection of different limited time exercises and the better inside or
outside feel of the cafe will add liven to advance the business. It will help in building a decent
connection with it customers and give them brilliant item and administrations.
Financial plan-It will incorporate the better treatment of budgetary or financial assets that are
been possessed by the association. This will likewise help in better ascent in information of it
client stream territories and giving of fantastic item and administrations on a sensible evaluating.
The ascent in monetary security will assist the firm with having a decent control on activities and
have a superior thought regarding the tasks that will help in reasonable ascent in usefulness
which will bolster in viability of the firm. By meeting the useful and money related necessities of
the firm better.
Operation and management plan- This will incorporate the better treatment of business tasks
that will help in huge ascent in usefulness of the association. The great execution of activities
will help in building a decent association with the customers and handler the necessities of
customers with particular prerequisites (Jones, Hillier and Comfort, 2016). Likewise, it will help
in consistence with the legitimate measure that are been trailed by the firm and consequently
help in appropriate ascent in operational proficiency of the organization. Other than this, the
improvement of powerful stage-administration design will help in increment of working and pick
up a maintainability in the market.
Hence, this can be said that the better taking care of and following of this strategy for success
will enable min to better development of the nourishment and drink hospitality business.
CONCLUSION
Based on the above report it can be concluded that hospitality in travel and tourism plays
the essential role in terms to meet out the need and requirement of the customers in the market.
Thus, it can be said that hospitality services and organization of travelling both are interlinked to
each other. This report will be inclusive of the factors which will be helpful in terms to develop
profitability in market. The main objective of this report is to determining the interrelatedness of
hospitality firm. The present assignment has also covered the various strategies in term to laid
out function of business enterprise.
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REFERENCES
Book & Journal
Kelly, C., 2010. Analysing wellness tourism provision: A retreat operators' study. Journal of
Hospitality and Tourism Management. 17. 1. pp.108-116.
Lashley, C. and Morrison, A., 2010. In search of hospitality. Routledge
Morgan, M., Lugosi, P. and Ritchie, J.B. eds., 2010. The tourism and leisure experience:
Consumer and managerial perspectives. Channel View Publications
Vanhove, N., 2017. The Economics of Tourism Destinations: Theory and Practice. Routledge.
Walker, J.R. and Walker, J.T., 2016. Introduction to hospitality management. Prentice Hall.
Jones, P., Hillier, D. and Comfort, D., 2016. Sustainability in the hospitality industry: Some
personal reflections on corporate challenges and research agendas. International
Journal of Contemporary Hospitality Management, 28(1), pp.36-67.
Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and future
directions with a special focus on the hospitality industry. International Journal of
Contemporary Hospitality Management, 27(3), pp.379-414.
Kim, M., Vogt, C.A. and Knutson, B.J., 2015. Relationships among customer satisfaction,
delight, and loyalty in the hospitality industry. Journal of Hospitality & Tourism
Research, 39(2), pp.170-197.
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