Hospitality Business Toolkit Unit 4 Presentation: Case Study

This presentation delves into the hospitality business toolkit, specifically focusing on Unit 4. It examines the functional roles within the hospitality sector, emphasizing communication methods, coordination, and integration through a case study. The presentation explores communication channels like email and meetings, highlighting how these methods facilitate effective information exchange and decision-making. It analyzes how coordination is achieved, particularly within Velvet Drinks, through sound planning and effective communication. Furthermore, it provides recommendations on how these factors enhance overall business performance, concluding that effective communication and coordination are vital for establishing strong relationships and delivering quality customer experiences. The presentation includes a bibliography with relevant sources supporting the analysis.

HOSPITALITY BUSINESS TOOLKIT
UNIT 4
PRESENTATION BY (Name, Surname & ID):

INTRODUCTION
• The hospitality sector of the United Kingdom is most popular for its rapid growth and
effective management. Within the market of hospitality services there is a huge demand
of quick service restaurants and food and beverage cafes which provides the quality
services to the consumer in the lesser time. The report below is discussed thoroughly on
the aspects of Velvet Drinks , it is a well renowned company of providing the beverage
and food in the hospitality industry.

FUNCTIONAL ROLES WITHIN THE HOSPITALITY
SECTOR AND HOW THEY INTERRELATE
• Organisational chart sample
Front office
Human resource
and Food &
beverages
department
Production
Housekeeping
department
Marketing
department

COMMUNICATION METHODS AND LEVELS
IN…(INSERT A CASE STUDY)
• In the hospitality sector there are majorly 3 factors as communication,
coordination and monitoring. These factors are needed to be managed
effectively in order to get the efficient outcome from the operations.
The good communication among employees helps in setting up of
effective coordination and the coordination between all the working
levels of the organization helps in achieving the growth standards of
the company

COORDINATION AND INTEGRATION
WITHIN …(INSERT CASE STUDY)
The overall process of synchronizing of each and every factor of the company to
work together in a desired way is know as the coordination.

HOW THE EFFECTIVENESS OF COMMUNICATION
METHODS, INTEGRATION AND MONITORING
WITHIN …(INSERT CASE STUDY EXAMPLE)
It is an effective process of exchanging thoughts and ideas within the organization at every
department on their operational level. The formal communication channel is followed within the
organization by using the methods such as
• Email:- It is a kind of online written communication which is used by the managers
to communicate with the other departments as well as with their subordinates to get
the quick information regarding the query or to generate the information all by them
selves.
• Meetings:- the use of meeting is the most formative way of communication in
meeting mostly a manager presents the idea and plan and other people discuss
about it and give their opinions on certain topic.

RECOMMENDATIONS AND JUDGEMENTS ON HOW COORDINATION
AND INTEGRATION ENHANCE OVERALL BUSINESS PERFORMANCE.
The coordination in Velvet Drinks is attained by these methods
• Sound planning:- This method is extensively used at velvet drinks
where ever action is fixed by the time and assigned criteria this takes
help by doing effective planning of functions.
• Effective communication:- this is the another method of
coordination where it is attained by motivating the other employees by
the certain gestures and ideas of the manager within the organisation.

CONCLUSION
On the basis of discussion done in the above presentation, communication aids the manager
in setting networking with employees pertaining to an organization. Further, it is analyzed
that the departments pertaining to the organization share effective relationship with other
departments in order to provide quality experience to the customers.

BIBLIOGRAPHY
 King, C. and Lee, H., 2016. Enhancing internal communication to build social capital
amongst hospitality employees–the role of social media. International Journal of
Contemporary Hospitality Management. 28(12). pp.2675-2695.
 Mejia, C. and Torres, E. N., 2018. Implementation and normalization process of
asynchronous video interviewing practices in the hospitality industry. International Journal
of Contemporary Hospitality Management. 30(2). pp.685-701.
 Nickson, D., 2013. Human resource management for hospitality, tourism and events.
Routledge.
 Sipe, L. J., 2013. Leadership for innovation in the memories business: A mixed methods
study of a hospitality and tourism marketplace. University of San Diego.