This report provides a comprehensive analysis of hospitality operations, focusing on the functions and services within the room division, including the front office and housekeeping departments. It explores the key operational roles and responsibilities of a Front Office Manager and an Executive Housekeeper, highlighting their significance in ensuring guest satisfaction and efficient hotel management. The report further examines issues that affect hotel performance, particularly those related to customer complaints, and suggests strategies for effective resolution and service improvement. Finally, it delves into yield management, detailing its elements and high-demand tactics that revenue managers can employ to increase occupancy rates and Average Daily Room Rate (ADR), ultimately optimizing hotel profitability. The report draws conclusions from the analysis and provides references to relevant literature.