Management Report: Analyzing Hotel 41's Leadership and Culture

This report provides a comprehensive analysis of management practices at Hotel 41, a hospitality enterprise located in London. It explores various management styles (autocratic, democratic, and laissez-faire), leadership characteristics, and communication processes within the business. The report also examines Hotel 41's organizational culture, including its demographic and economic factors. Additionally, it includes a self-assessment of management skills (leadership, interpersonal, and communication), a SWOT analysis, and the setting of objectives for personal development. The report also covers the importance of team formation and managerial determination in achieving goals, including recommendations for improvement. The analysis utilizes the Tuckman model for team building and emphasizes the importance of adapting to legislative changes and maintaining a competitive advantage in the market. The report highlights the significance of communication, honesty, and creativity in leadership roles and the need to address barriers to effective communication.

Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Comparing different management styles..........................................................................1
P2. Different leadership Characteristic...................................................................................2
P3. Communication processes in businesses..........................................................................2
P4. Organisational culture and change in Hotel 41................................................................3
TASK 2............................................................................................................................................4
P5. Assessment of own management skills............................................................................4
P6. Own SWOT analysis........................................................................................................4
P7. Objectives and targets to develop own self......................................................................5
TASK 3............................................................................................................................................5
P8. Formulating an effective team to hit targets.....................................................................5
P9. Managerial determination to achievement of agreed goal or objective and
recommendations....................................................................................................................6
TASK 4............................................................................................................................................6
P10. Explanation of own managerial and personal skills that aid in career development.....6
P11. Review of career and personal development needs.......................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management plays a vital role in every single firm therefore it should be effective in
nature. With the help of this, desired targets can get hit in set time of period. Administration aid
in managing all the operations of the company (Lerner and Busch-Rossnagel, 2013). This project
is based on hospitality services and the enterprise which has been taken under this is Hotel 41.
This hotel is located in London and is famous in all over UK. Assignment is going to include
various management styles, leadership skills or characteristics, communication processes, own
managerial skills that will aid in developing in hotel.
TASK 1
P1. Comparing different management styles
There are ample number of management styles that can aid firm in hitting targets in much
more effective ways. Administrative people in hospitality sector it is essential for them to locate
all the areas so that benefits can be gained by hotel at competitive market. Management manages
all the actions and operations (Qian, 2013). They also formulate plans and strategies in order to
enhance profitability of Hotel 41. Some of styles are given beneath:.
Basis Autocratic Democratic Laissez Faire
Intent Under this type of
style, management
gives orders to staff
members and takes
decisions by their own.
They do not take
suggestions from any
other person like
colleagues, team mates
and so on.
This styles is being
followed by most of
leaders and
management of firms
where decisions are
being made by taking
suggestions from
employees or seniors.
Leaders and
management allows
members to make
plans and
determinations by their
own. Lower
productivity can be
expected under this
styles.
Merits Decisions can be made
in a very short period
of time.
More benefits are
expected as
suggestions are being
Motivation can be
given to employees as
they will take
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addressed in decision
making process.
decisions by their own.
Demerits Employees can get
demotivated as they
have to follow
decisions which has
been made by
management.
Time taking process
and it is becomes less
effective as well when
staff members do not
have much experience.
Reputation of
authorities may get
low as decisions are
being made by their
own.
Similarities can be seen in democratic, autocratic and laissez faire that they try to achieve
a common goal at Hotel 41.
P2. Different leadership Characteristic
It has been located that leaders plays an essential part at Hotel 41. They are the one who
try to improvise reputation of the firm at marketplace. They also resolve issues that can be faced
by staff members and along with this, they motivate them on a regular basis so that they become
more effective at workplace. Leaders of Hotel 41 should have some characteristics and these are
given beneath:
Communication Skills: In hospitality sector it is must for leaders or any other supervisor
to have good communicative skills. By this, staff members will listen to them with interest and it
also aid in giving great speeches in seminars and meetings in order to motivate subordinates.
Honesty: This type of characteristic every person should have. If a leader is working and
hitting its targets with hard work and honesty it may be possible that he/she will start influencing
others by which they will start attaining goals and objectives of their own.
Creativity skills: It is vital for leaders of Hotel 41 to keep on making alterations in their
policies which is being made by them with creativity (Pedler, Burgoyne and Boydell, 2013).
P3. Communication processes in businesses
Communication processes Explanation and Example
Verbal Communicating face to face can come under verbal process. In
Hotel 41 leaders and management both uses this type of
procedure in order to give information to employees in which
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explanation of their vision and mission can take place.
Written
This type of communication is being done by writing or typing
words. In Hotel 41, top level of management writes information
in order to give all the details to them.
Non-verbal Person uses gestures by which other individual can understand
what he/she is trying to say. Supervisor of Hotel 41 can use
thumbs up in order to tell subordinates that they have done good
work.
Barriers To Effective Communication
1)
Cultural differences: It may be possible that a tourist may not know English language
and visited Hotel 41. This can be a task for employee or for employer to make him/her
understand. Under this, they can use gestures in order to communicate with them
2)
Use of jargon: These are few special words that most of the people do not understand
therefore, this can be a barrier of communication at Hotel 41 if management uses jargon.
3)
Hearing problems: Another problem that can be faced by employees when they try to
communicate with consumers who have hearing issues. Staff members of Hotel 41 can
use written communication in order to make them understand.
P4. Organisational culture and change in Hotel 41
Organisational culture includes various things like beliefs, their values, presumes and
interaction in between employees. That aid in pulling out a whole and sole unique social and
positive environment of a hotel. Hotel 41, has pulled has a huge name in all over United
Kingdom and they follow old British traditional culture in order to better serve the guests that are
staying in it.
Demographic: At this moment, Hotel 41 is having almost 20 hotels in all over UK. They
are also offering various services to consumers in order to better serve them. This hotel makes
alterations depending on the culture of the city, trends and taste of consumers.
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Economic: Hotel 41 has got 2nd rank in all over Europe that means they are offering high
class services to consumers. Along with this, they also keep on making alterations among in their
prices of rooms in order to gain competitive advantages and profit as well.
Legislative: Governmental agencies keeps on making alterations in acts and laws of UK.
Therefore, it is mandatory for Hotel 41 to keep on adapting those changes in order to keep up the
interest of employees (Kukulska-Hulme, 2012).
TASK 2
P5. Assessment of own management skills
Skills Practical and Performance level
Management Skills 1. Being a manager it is must for me to have to great
management skills in order to improve goodwill of Hotel
41.
2. Skills through which I can give tasks to subordinates as
per their capabilities so that they finish them in
appropriate time.
Leadership Skills 1. Directing staff members so that they can hit their own
targets in given time frame. Sometimes I have to be more
supportive as well in order to enhance their morale.
2. Motivating staff members is main aim of mine. With the
help of this, I can fill them with full of enthusiasm.
Interpersonal Skills 1. Being a manager in Hotel 41, I have these skills so that I
can resolve issues of clients and of employees as well in
short period of time.
2. Being honest with my work helps me in giving example
of mine in front of clients.
Communication Skills 1. Interacting with clients is my work on daily basis thus it
should be effective in me.
2. Continuous improvement is much necessary for me under
this phase.
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P6. Own SWOT analysis
Strength Weaknesses
I have experience of almost 7 years therefore,
it is much helpful for me to make
determinations on a regular basis so that my
team mates can hit their goals and objectives as
well.
Confusion in some places while planning to
achieve desired goals is a barrier for me that
makes me less efficient at Hotel 51.
Opportunities Threats
On a regular basis, new tools and techniques
comes at marketplace. Therefore, it is must for
me to know about them and this practice can
help me in achieving goals of Hotel 41 in
limited time frame.
Hard working colleagues who are continuously
enhancing their productivity level can be stated
as threat to me.
P7. Objectives and targets to develop own self
I have to hit targets on a regular basis in Hotel 41 to sustain in it. Therefore, it is also
essential for me to locate all the tools and techniques through which I need to improve my skills
and knowledge. In modern era, every single firm likes to recruit talented people that can enhance
their skills and knowledge. Some of steps are given beneath:
Specific: At this phase, I need to set a goal or objective by looking at both weak and
strong points of mine. Looking at my weakness I get confuse. Therefore, I need to overcome this.
Measurable: Ample number of hypothesis that can be used by me so that evaluation can
be done of desired targets, goals or objectives.
Attainable: Under this, decisions can be made by me which is related to that if desired
goals is achievable in given time frame or not.
Relevant: Information can be gathered by me through various tools and techniques that
are related to my goal.
Time bounded: Being as a manager I cannot afford confusion as weaknesses at
workplace. Thus, I have to resolve this issue in short period of time. So that it won't put impact
on me for a longer period of time.
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TASK 3
P8. Formulating an effective team to hit targets
In Hotel 41, it is must for management to make an effective team in order to hit targets
for a longer period of time. Experienced and skilful candidates that have same set of mind can
form a squad. Administration can develop this type of team by evaluating every single
individual's productivity on a regular basis. By this, hitting targets will become really very easy
for Hotel 41. Dividing work among team mates is also important, as it has been analysed that an
individual's capability stays different from others therefore, it is essential to locate their abilities
and then assign them task accordingly (McAfee and et. al., 2012).
Morale boosting is also plays a vital role after formulating a team. With the help of this,
they become much more effective at workplace.
P9. Managerial determination to achievement of agreed goal or objective and recommendations
Management manages all the activities of a firm through which they can hit the targets.
Managers of Hotel 41 can use Tuckman theory of team building so that productivity and decision
making power of every single individual can be improvised (Importance of Tuckman ladder
model, 2017). Along with this, training can also be given to them from time to time so that their
skills and knowledge can get enhanced. In this context, some other things that can be done by
management are given beneath:
Strategic Planning: Making a systematic plan for team so that they achieve their goals
and objectives in much effective and efficient way.
Building a proper relation: Management can give responsibility to a team so that they
can give suggestions to each other (Levy, Weitz and Grewal, 2012). By this, positive relations
can be maintained.
TASK 4
P10. Explanation of own managerial and personal skills that aid in career development
Career can be developed by locating all the weak points and then try to convert them into
strong ones. For me it is most important to come up from confusions so that I can make effective
decisions.
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Communication Skills: Skills should be maintained by me in order to hit the target in
much more effective ways. Along with this, it can help me in interacting with my clients at
workplace.
Time management Skill: As I get confused, therefore I need to take proper classes so that
I can make determinations in given time frame. Along with this, profit can be maximised of
Hotel 41 if every single person will achieve their own goals.
P11. Review of career and personal development needs
While developing a plan it is much essential for a person to locate both present and future
needs in order to gain competitive advantages at Hotel 41.
Objectives Time duration Action to be taken
Communication skills 30 days I need to interact with people
as much as I can do so that
benefits can be gained.
Time management Skill 45 days Tasks should be set according
to specific time frame. I can
join classes as well to do this.
CONCLUSION
It has been summarised from above mentioned report that effective management can aid
in attaining goals and objectives of firms in efficient manner. Along with this, own SWOT
analysis can aid an individual in developing at workplace. Away from this, building a talented
team helps in hitting targets in much more effective ways.
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REFERENCES
Books and Journals
Dittmar, H. and Ohland, G. eds., 2012. The new transit town: best practices in transit-oriented
development. Island Press.
Heizer, J., 2016. Operations Management, 11/e. Pearson Education India.
Kukulska-Hulme, A., 2012. How should the higher education workforce adapt to advancements
in technology for teaching and learning?. The Internet and Higher Education, 15(4),
pp.247-254.
Kukulska-Hulme, A., 2012. How should the higher education workforce adapt to advancements
in technology for teaching and learning?. The Internet and Higher Education. 15(4).
pp.247-254.
Lerner, R. M. and Busch-Rossnagel, N. A. eds., 2013. Individuals as producers of their
development: A life-span perspective. Elsevier.
Levy, M., Weitz, B. A. and Grewal, D., 2012. Retailing management (Vol. 6). New York:
McGraw-Hill/Irwin.
McAfee, A. and et. al., 2012. Big data: the management revolution. Harvard business review.
90(10). pp.60-68.
Pedler, M., Burgoyne, J. and Boydell, T., 2013. A Manager's Guide to Self-development.
McGraw-Hill Education (UK).
Qian, Z., 2013. Master plan, plan adjustment and urban development reality under China’s
market transition: A case study of Nanjing. Cities. 30. pp.77-88.
Qian, Z., 2013. Master plan, plan adjustment and urban development reality under China’s
market transition: A case study of Nanjing. Cities. 30. pp.77-88.
Online
Importance of Tuckman ladder model. 2017. [Online]. Available through:
<https://www.simplilearn.com/importance-of-tuckman-ladder-model-in-hr-
management-article>.
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