Britannia Hotel: Accommodation Services, Management, and Operations

This report provides a comprehensive overview of accommodation services management within the hospitality industry, using Britannia Hotel as a case study. It identifies the scale and size of accommodation services, explains different forms of ownership, and discusses the role of grading systems and online reviews. The report details the organization of front office functions, key roles within the front office and housekeeping departments, and the importance of forecasting linen stock. It also assesses the inter-relationship between housekeeping and other departments, examines the importance of scheduling maintenance, and discusses security measures within the organization, highlighting the critical aspects of managing accommodation services effectively to enhance guest satisfaction and operational efficiency.

Managing
accommodation
services

Table of Contents
Introduction .....................................................................................................................................1
MAIN BODY...................................................................................................................................1
P1Identify the scale and size of the accommodation services found within the hospitality
industry ..................................................................................................................................1
P2Explain the different forms of ownership available to accommodation services..............2
P3Discuss the role that grading classification system and online review sites plays a potential
guest look and book accommodation ....................................................................................3
P4Explain the organisation of front office function within a variety of accommodation
services ..................................................................................................................................4
P5Discuss the key roles within front office department of selected organisation..................5
P6The key role found within the housekeeping department in a selected organisation ........5
P7Assess the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demand .........................................................................................6
P8Illustrate the importance of inter-relationship between housekeeping and other key
department to provide quality of services .............................................................................6
P9 examine the importance of scheduling maintenance and repair work to minimise disruption
................................................................................................................................................7
P10discuss the importance of security within organisation...................................................7
CONCLUSION................................................................................................................................8

Introduction
The accommodation services is one of the huge sector within hospitality industry in
which the internal business is extremely effected by the current trends in accommodation
management. In other hand, this may be stated that management of accommodation services is
responsible for the better management of hotel within the international context. This report will
be focused on the several aspects of the accommodation within hospitality industry as well as
availability of the accommodation. It is an important aspect for the business organisation in order
to attract customers and avail the bes advantage of it. Now in respect of hotel Britannia, is a
British hotel group with 61 hotels across the country, the hotel year of establishment is 1976 and
there are 12000 number of employee. The head office of Britannia hotel is based on old town
Hale Manchester. So, in context of Britannia hotel this report includes the importance of
housekeeping management and will also assessed with various facilities and function of
accommodation services. This is the most famous hotel in the hospitality industry which is
known for its services provided to its customers. Therefore, this report, assist learners to define
the latest trends and technologies and its impacts on different functional services as well as guest
operations of hotel Britannia (Zhang, C.X., Isaeva and Li, 2021).
MAIN BODY
P1Identify the scale and size of the accommodation services found within the hospitality industry
P2Explain the different forms of ownership available to accommodation services
P3Discuss the role that grading classification system and online review sites plays a potential
guest look and book accommodation
Covered in PPT
P4Explain the organisation of front office function within a variety of accommodation services
The front office function belongs to the hotel area that is considered as most important
area within every organisation. These employee can make up its department are the first and
sometimes only the representative can understand its guest interaction. In addition, the whole
organisation depends upon the facilities of every small business or a large resort that generally
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found in every business organisation. The functions of front office with variety of
accommodation will be discussed is as follows;
front desk manager- The front office manager of front desk is directly responsible for
managing directly with guest and making sure the quality of customer service with every staff
interaction. This can maintain the ability of staff to provide assistance to customers in every
situation. The front desk managers can trouble shoot the emergencies running within the
organisation. These managers are responsible for the various day to day activities which can
impact the business organisation. This is an important task of the desk managers that they guide
the other staff members properly for the effective working of the employees. ss
The reservation clerk- the reception and reservation employee of hotel front office is
responsible to interact with guest. The reservation clerk have main duty to do communicate with
visual aspect through telephone and internet, the reservation clerk also fulfil the reservation
request by determining the rooms are available to meet the desires of customers. They will assist
to verify the information of customers as well as options of payment. Here the people or the staff
on the reservation desk is responsible for taking t the information of the customers to have a
safety and secure side. (Ranjbari, Esfandabadi, Z.S. Scagnelli, 2020).
Porter or Bellhop services – a hotel Bellhop is responsible to address their guests once
they will check its establishment. These are the individual have responsibilities to carry the guest
luggage in order to showing its rooms. This also makes sure that everything within room is order
and managed properly and working within an appropriate condition.
Now, from the above discussion also there are few qualities as well as competencies that is
mandatory for the front office department of hotel Britannia. As hotel Britannia is a big brand,
this is the reason hotel have to manage some of the difficult department in a relationship to
improve the productivity of the business (Howard, and et.,al 2020). Also, the front office
department have to make sure the salesmanship to encourage guest to spend more on enhance the
several facilities of hotel. In addition the front office department reacts as the problem solver,
this will provides the several approaches to front office for any problem as well as their
complain. However, the front office department also works as co-ordinator because they are
necessary to co-ordinate with other department like several tour officers and travel agency.
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P5Discuss the key roles within front office department of selected organisation
In many of the companies is listened about that front office in every hospitality
organisation plays an important role in hotel Britannia. The front office department is know as
the main part of hotel industry. The front office are typically called as entrance hall of every
business. It is very important for the business organisation that the they properly defines the key
roles of the individual to have an effective and efficient way of the working of the various
activities. This is offering a customers an access to manage and handle office works. Here are
discussion of front office department in Britannia hotel is as follows;
Division of front office- There are various parts of divisions inner side of the department
of front office . Every of this partition should try their task as well as responsibilities. Moreover,
all officer of front desk should assist each other to fulfil goals and objectives of organisation,and
make every customer contented with facilities of hotel and willingly to visit again hotel. This sub
division of department comprises of front office manager, assistant front office manager, night
auditor (Williams, Ordonez and Svenning, 2021).
Front office manager- The basic responsibilities of front office manager is keep directly
supervise the front desk, communication with customers, registration of rooms. However, the
other duties of front office manager to assist the manager of room divisions in relation of
formulation and accomplishment of policy making and its procedures.
Assistant front office manger- The assistant of front office manger is liable to control
the several activities of operations of the hotel front desk within several procedures of hotel
Britannia that provides the higher standard of facilities. The assistant front office manager is also
liable to prepare the schedules of staffing, complete payroll and also supervises and monitor
budget of hotel.
Night auditor- A night auditor is responsible to work for hotel and recording the
bookkeeping and some of the times performing as the agent of front desk. A night auditor is is
also responsible for assisting the guest with overnight request as well as balance their accounts
from the day shift (.Nilashi, and et.,al 2021).
P6The key role found within the housekeeping department in a selected organisation
The role of housekeeping department is really important in relation to the accommodation
services. The organisation having responsibilities to cover the several logistic services that will
comes under the context of housekeeping. The department of housekeeping is involving the few
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key responsibilities within operational sector. Such as under the organisation of hotel Britannia
there will be service of 24 hours of housekeeping services as for example; maintenance, Laundry
etc. every housekeeping practices as well as services are really mandatory to become satisfy its
customers with their clean room and its services.
There are some important role of the executives of housekeeping executive and managing
the HR concerns that is related to recruitment, selection, training, scheduling and encouraging
employee along with the management of housekeeping is important resources establishment to
the right place and right time. Apart from this, owners of hospitality industry have to keep create
an impressive staff of housekeeping and make guide them a proper responsibilities. On the
regular basis, to provide the comfortable services such as housekeeping services play an
important role by keep assuring the hygiene and cleaning of every rooms. Apart from this,
cleaning of guest rooms have to make sure the cleaning of staffs rooms as well as other areas of
public within hotel Britannia.
P7Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
The Linen stock is the most mandatory asset within housekeeping department. This holds
the biggest value and also this is really important to uphold the correct policies as well as
procedures. Therefore, this is can assist to effectively manage the organisation. This will be
helpful to make sure to working with correct par stock within every linen items. The hotel Linen
within housekeeping department is considered as huge expense. This is really expensive to
replace. The managing of Linen is following the three main objectives within organisation that is
related from the experience. This will provides guest a great experience, whether that will be a
high quality or elegant professional tableware. Secondly, when its comes to price, this will keep
cost under the control so, that organisation does not face any of the issues. Lastly the linen
forecasting will ease to make the process of providing the fresh Linen and towelling to the
establishment as easy, efficient and effortless as possible. This procedure is really helpful to meet
every demand of the customers and make sure the sufficient supply of services within
organisation.
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P8Illustrate the importance of inter-relationship between housekeeping and other key department
to provide quality of services
The housekeeping department is an area that mainly affects the huge satisfaction of guests. If the
guest realise that there room to be dirty and poorly cared for, they will not visit again hotel. In
addition, much of the visitors do contact with the persons who cleaned their rooms, the guest
satisfaction ultimately belongs to cleanliness of their rooms. Now, the discussion is about the
role of housekeeping providing the services of accommodation
supervisory function- This supervisory functions of organizing works is related to co-ordinating
their staffs to its first line supervisor as well as manager of housekeeping within hospitality
business. The supervisors are liable to analyse which floors are need to be cleaned,and to make
the job schedule of their staffs. It is essential for the staff to maintain each floor and look for the
floors which needed be cleaned because it is important to have a hygienic area for the customers.
Management functions- The housekeeping functions of management will comprises to higher
level of supervision of managers that is reliable upon the size as hotel as well as its operations.
The workers are fulfilling their role that is related from demand skills in supervision,
procurement, budgeting and solving the problem.
Job requirement- The entry level of housekeeper will mainly learn by assisting an experienced
worker. Moreover, they will required to be well in their physical condition, as well as there will
be no any formal education required for doing this job. In addition the department of
housekeeping also plan to co-ordinate the activities of housekeeping to maintain the relationship
with their staff in organisation.
P9 examine the importance of scheduling maintenance and repair work to minimise disruption
On this time residents, sometimes get submit the request of maintenance of rooms and
also become angry when their requirement will be not get fulfilled on time. Sometimes this will
be the reasons for late that many of the organisation will do follow its annual maintenance
schedule that every manager knows the next month maintenance and routine of hotel Britannia.
It is very important for the organisation to have a proper maintenance of the services and the
room of the hotel should be clean. The hygiene factor plays a vital role in this because if the
customer is trusting the organisation it is the responsibility of organisation to maintain the
services for its customers. This is also sometimes called the maintenance plan within the
particular place that keeps the hotel running in smoothly manner. Apart from this facilities
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manager will ensure to build services that meet the needs and requirement of workers. There
basic responsibilities to comprise the inspecting as well as maintaining the electrical and
plumbing services as well as managing the duties of every staffs. Moreover, the responsibilities
of maintenance engineer is basically focused to do maintenance program that will mainly carry
out the renovation of their guest rooms as well as public areas. (Ye, Jiao and Yan, 2020).
P10discuss the importance of security within organisation
The security within Britannia hotels is really mandatory because this is important to
protect their staff, guest and their important resources of organisation. The hotel Britannia is
become focused on the security of its management within hotels and its lodging facilities. These
are the types of security becomes involves by using the methods of protecting as well as keep
resolving the difficulties faced by hotel Britannia. The hotel Britannia describes the security is
really important due to prevention of staff, guest and its physical resources in order to resolving
the difficulties faced by the hospitality industry. It is an essential part of the organisation and
specially in the hospitality industry as the customers come on the basis of the safe side to have an
enjoy their leisure time. As now a days there are risk of the theft , crime in the hotel it is very
important for the managers to ensure the safety of their customers and recor4d all the information
that who is entering to the hotel. This is the most important factor for the business organisation to
be taken into consideration. The security also come within the organisation itself. Also it is very
essential for the hotel manager that they hire the right people with the proper information of the
staff member itself. There are some aspects winch are necessary that the hotel should have the
cameras and they should be working for the safety and also includes the information of the
people coming and visiting to the hotels. The customer should feel safe and have a great
experience within the hotel so that they do not have any problem in perspective of the security.
CONCLUSION
From the above report, It can be concluded that the accommodation of the services is
related to the services which is been offered by the hotels to its customers. This is an important
aspect for the organisation to offer the best services in order to attract customers and create the
brand image in the hospitality industry. it has been analysed that, this topic is all about managing
the accommodation services within hotel industry. It is very important for the business
organisation and the managers to manage the services effectively and efficiently. As the
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hospitality industry is totally dependent on the reviews of the customers and the experience they
are having. The accommodation service sector is one of the huge sector within tourism industry.
This report mainly, provides an information about the several size and scope of the
accommodation services, as well as the forms of ownership within Britannia industry. Apart
from this, key roles of front desk department as well as accommodation services and how it can
provides various advantages to the hotel Britannia for smoothly running of the organisation.
However, this report also consists of what are the safety and security purposes of organisation
and how it can improve their relationship with guest.
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