Advance Diploma: ABC Hotel Situation Analysis and OD Intervention Plan

This report presents a situation analysis and organizational development (OD) plan for ABC Hotel, an Australian luxury hotel recently acquired by Failte Events Pty Ltd. The analysis covers the hotel's organizational structure, services offered, and identifies areas for improvement. The proposed OD plan includes enhancing operational functions, changing recruitment policies, improving food quality, insourcing IT services, segregating responsibilities, improving management, and upgrading accounting practices. The report also discusses stakeholder analysis, organizational behavior theories, and the impact of legislation on OD interventions. Key recommendations focus on qualified recruitment, immediate problem-solving, and improved physical and marketing access to enhance the hotel's overall performance and market position. The document includes role-play scenarios, email communications, and a budget forecast to illustrate the implementation of the proposed changes.

Running head: ADVANCE DIPLOMA OF LEADERSHIP
Advance Diploma of Leadership
Name of the Student:
Name of the University:
Authors Note:

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Task 2:
The situation analysis report as is clear from the name is a report to assess the situation of an
entity or an organization. In this case the situation analysis report will be helpful in analyzing the
current situation of ABC Hotel, an Australian luxury hotel.
The current organizational structure of an entity helps in assessing how the operations and affairs
are carried out within the entity. The success or failure of an organization is dependent on the
organizational structure hence, it is key to the evaluation of situation within an organization at
any point of time. The, template below shows the organizational structure of ABC Hotel as on
and before the date of the acquisition of the hotel by Failte Events Pty Ltd.
Thus, it is clear that the organization has a standard structure with Board of directors at the top of
the pile taking all major decisions as far as the goals and objectives of the hotel are concerned.
Under the board of directors the hotel has appointed a CEO and CFO. CEO is a chief executive

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officer and Chief financial officer. The financial department of the hotel operates under the
leadership of CFO. The operating level managers report to the board of directors directly. Such
manager include marketing manager, event manager, HR manager, customer service manager,
hotel operations manager, IT outsourced and catering services – outsourced.
The hotel currently offers the following types of services:
Types of services
Allowed to hold conferences in hotel. 2 medium conference rooms
Workshop and seminar services. The hotel will hold workshop and seminar
services in 1 large room if 2 middle
conference rooms are not available.
Meetings held. The hotel has four break out rooms apart from
one large conference room. These rooms can
be used to hold meetings.
Events by companies or teams to build teams The hotel has two medium conference rooms,
four break out rooms and a function room.
These rooms are given on rent to hold
company events.
Departments and officers
Departments Officers

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Finance 3 full time financial officers
Marketing 1 part time marketing officer, 1 part time
social media officer and a content writer
officer appointed on contract
Event management 2 full time event planners and 1 full time
event coordinator
HR team 2 part time HR managers
Customer service 2 team leaders with 4 customer service
officers
Hotel operations In hotel operations there is 1 maintenance
officer; 4 staffs of security and 5 employees
to attend rooms.
IT services No employees as the entire IT services have
been outsourced to different companies.
Food and beverages Food and beverages services outsourced.
Survey documents:
1. What are the services offered by the hotel?
2. The price of these services charged by the hotel?

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3. The demand in peak and lean season?
4. Average demand of hotel rooms?
Role play:
CEO ABC Hotel: How we can improve the demand of hotel rooms in the future?
Employees: We need to provide better quality of foods and services to the guests in the future.
CEO ABC Hotel: Apart from food anything else that we should consider improving?
Employees: We also need to improve the official website of the hotel to make it more user
friendly and easier to use. This will help the users to book hotel rooms without any difficulty.
CEO ABC Hotel: Oh yes, the official website of the hotel is certainly not up to the mark. In fact I
have also used the website but to no avail. Certainly we should do something about that website.
Should we revamp this website or create a completely new website?
Employees: I think we should revamp the old website as the old website already have significant
market value which will be missed if it is scraped and new website is created. Thus, revamping
the old website is the best option as by doing that we will not only keep the identity of the hotel
but also the existing market value of the website will be intact.
Task 3:
Develop an OD plan:
Hotel ABC is already an established hotel in Sydney however, the acquisition by Failte Events
Pty Ltd is expected to improve the performance and position of the hotel in the future.
Considering that it is a luxury hotel and provides accommodation to tourists hence, the

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importance of both physical and market access are extremely critical to the success of the hotel.
A broad OD plan shall have the following for the hotel.
Improve the operational functions:
Improving the operational functions of the hotel is extremely important to the
improvement of its performance and position. Operational functions can be improved by
maintaining a proper schedule of the operations in the hotel.
Recruitment policy change:
The hotel should change its recruitment policy at first. It must have standard recruitment
policy to recruit only professionally qualified individuals for different position including
housekeeping staffs.
Ensuring that the quality of food is highest:
The management should ensure that the quality of food to be served to the guests is of top
most quality. This will attract the guests more than anything else. Thus, the management
must give extra emphasis on improving the quality of food of the hotel.
Immediate change in food and beverage policy of the hotel:
The hotel should have its own kitchen and kitchen staffs to improve the quality of the foods
to be served to the guests. It is important to improve the food quality to attract more
customers in the future and only way to improve the quality of food is by having an own
kitchen and professionally qualified kitchen staffs to cook delicious food for the guests.
Outsourcing in all aspects have to be stopped:

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The hotel should not outsource any of the internal affairs and operations. Thus, IT related
services and operations shall also be conducted within the hotel to improve the overall
efficiency of the hotel. Thus, recruiting qualified staffs to hand the IT related matters of the
hotel is essential.
Segregation of responsibilities and duties:
Duties and responsibilities must be segregated properly to increase accountability of the
employees and workers. The existing operational structure of the hotel should be improved
to have a separate segregation between different works and operations.
Improvement in the management:
The management of the hotel or for that matter any other organization plays the most
important part in the overall development and success of an organization or hotel as the
case may be. Professionally qualified managers shall be included in the Board of Directors
in their professional capacities to improve the overall management of the hotel in the
future.
Improved accounting:
Accounting functions must be improved to account each and every single transaction of the
hotel to enable preparation and presentation of financial statements from the accounting
reports correctly. Apart from recruiting professionally qualified accountants it is also
important to up to date the modern methods and system sot record the financial
transactions. Thus, in addition to recruiting qualified accountants the hotel should use an

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appropriate accounting system online to record each and every single transactions
correctly.
Questionnaire:
What are the steps to be taken to maximize the support and participation of stakeholders at the
time of undertaking OD interventions?
Strategy / technique Description
Process of consultation Consulting with different stakeholders of the
hotel would be helpful in understanding the
goals and objectives of an organization.
Evaluation of processes and results Evaluation of processes and results of the
hotel is crucial to the overall performance of
the hotel.
Generation of ideas and options The employees and staffs of the hotel shall be
encouraged to come up with innovative ideas
and suggestions. Reward and bonus
announcement to the employees, workers and
people in general for new and innovative
ideas shall help in generating ideas and
options for the hotel.
Conflict management and problem resolutions Managing conflicts and come up with
resolutions for different problems is essential

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to the overall improvement of the hotel and its
performance.
2 theories on organizational behavior along with relevant dynamics that are important to the
planning and implementation of OD interventions:
Types of organizational behavior and
dynamics of organizational behavior
Description
Traditional Traditional behavior theory based on the fact
that the resources of an organization will have
to be used effectively. with available the
historic point of view of the
Modern Modern behavioral theory includes use of
extensive IT to improve the efficiency in
utilizing the resources of the hotel.
Impact of legislation and regulation of OD and change:
4 aspects of organizational culture:
Organizational culture aspect Relevance of the organizational culture in OD
planning and implementation
Clan A family like corporate environment that does

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not allow separation of different units
Adhocracy Ability to adapt quickly is a concept based on
Adhocracy theory.
Market driven Market driven is the fact that the market is
always drives the behavioral pattern in this
kind of organizations.
Hierarchy Hierarchy is a system which is followed most
as the standard hierarchy ensure that each and
every single aspect is correctly considered
and included.
PESTLE analysis:
SWOT analysis:
Summary of evaluation of information and data that are pertinent to specific areas within an
organization:
Stakeholder analysis:
Stakeholder
(individual /
group)
Whether internal
stakeholder (I)
or external
stakeholder (E)
Defined roles
and
responsibilities
of the
Assessment of
power and
interests in
relation to the
Expected
contributions to
OD intervention

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stakeholder organization
Workers -
Individual
I The workers are
responsible to
discharge their
duties and
responsibilities
correctly.
The power is in
the hands of the
Board of
directors who
are also most the
owners of the
hotel.
Improvement in
the performance
and position of
the hotel is
expected by the
end of the day.
Recommendation:
Ensuring recruitment of properly qualified individuals for different positions shall be helpful in
improving the performance of ABC hotel. The management must take appropriate course of
action to deal with the problems immediately. Improving physical and marketing access to the
hotel will improve the overall functions of the company.
Task 4:
Section 1
Role play: It is important to note that role play is an important part in the franchise as without
which it would have been difficult to keep tax below the preceding.
CEO: The ABC hotel has been in business for number of year now. How’s the feedback been?
CFO: Feedback on what you want to know sir? Also let us welcome the guests.

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Employee 1: The feedback collected show that in general the responses are extremely positive as
far as the quality of reporting is concerned.
Employee 2: The operational services will have to be improved in the future.
Employee 3: The tourists are facing problems in accessing the hotel due to lack of connectivity.
Based on the feedback it is clear that except some minor blip the feedback has been more or loss
and positive. The functions shall be improved in the future to develop the business plan better. It
is important to have professionally qualified indidviauls on different places to allow them to
conduct the day today affairs in relation to the services. Developing and revamping the official
website of the hotel shall further be helpful in attracting tourists from different parts of the globe.
Mail to: Board of directors.
To,
-------------------.
Sir,
Subject: Develop email and write it down.
In order to improve the performance of the hotel in the future necessary suggestions as attached
below shall be helpful.
Improve the operational functions:
Recruitment policy change:
Ensuring that the quality of food is highest: