Challenges, Strategies, and Cultural Influence: Sri Lanka Hotel

This report focuses on the communication challenges faced by the Shangri-La hotel in Sri Lanka following terrorist attacks. The assignment identifies physical and emotional barriers to communication, such as environmental damage and psychological distress. Strategies to overcome these challenges are proposed, including addressing physical disruptions and considering the emotional state of individuals during communication. The report also emphasizes the importance of cultural awareness, highlighting how understanding cultural backgrounds is essential for effective communication. The conclusion summarizes the challenges, proposed strategies, and the role of cultural influence in improving communication within the context of the hotel's operations and recovery efforts. This report is available on Desklib, a platform offering AI-powered study tools for students.

ASSESSMENT 1
INTRODUCTION
The word communication is defined
as the process of transferring of
information, data or facts and figures
which one person wishes to transfer or
pass on to others. The present study is on
the Shangri- La hotel of Sri Lanka. This
poster will outline the challenges which
the hotel faced because of the recent terror
attacks in Sri Lanka. Also, it will devise
some strategies to overcome these barriers
and increase awareness of cultural
influence.
Challenges and barriers to communication
Because of the terrorist attack there were many communication challenges which
the people of Sri Lanka and the hotels thereof faced. These challenges are as follows-
Physical barriers- because of the attacks there were many loss and destruction in
the environment. For example because of the bomb blast there may be collapse of
building, houses, vehicles, water contamination and many more effects. These barriers
may hamper the people of Sri Lanka to communicate with each others because people
cannot go any where.
Emotional barriers- these are the barriers which hampers or disturbs the comfort
level and the mental level of the person. Because of the terrorist attacks the residents
of Sri Lanka are in stress and mental trauma because of which they are not in state of
communicating properly and efficiently.

Strategies to overcome barriers
The barriers and challenges needs to be overcome so that the people of the country
can easily communicate with each other and share their beliefs and thoughts. The first
and the foremost strategy to overcome the barrier is to remove the physical barriers and
the noise and disturbance from the environment. This is because of the reason that the
noise is the major problem which occurs in process of communication. Another strategy
can be to understand the emotional level of the person before communicating with
them. This is necessary to check because if the person is not in proper state of mind then
any thing told to that person it will not be able to understand what the speaker told. Also
as the people of Sri Lanka are undergoing through the mental trauma so the speaker
must ensure that what it speaks the language must be correct and must not be such
which may harm the emotions of the persons and residents of Sri Lanka.
Awareness of cultural influence
Cultural influence refers to the influence of the culture on people of the country. For
proper communication the people must be aware of the cultural background. This is because
of the reason that if the person is speaking relating to some specific cultural and the other
person does not have any knowledge relating to that culture then it is a waste of time for
both of them. So the person must be aware of the culture.
CONCLUSION
The poster summarised that the terrorist attacks posed many challenges for the luxury
hotels and resorts in Sri Lanka. Also it helped in outlining and devising some strategies to
overcome the barriers. At last it demonstrated awareness of cultural influence on the
communication.