Business Communication Report: Hilton Hotel in Sri Lanka Analysis

This report examines the communication challenges faced by the Hilton Hotel in Sri Lanka, focusing on the impact of terrorism and cultural differences. The report discusses the language barriers and the strategies to overcome them. The analysis includes the importance of understanding the local culture and the implications of communication barriers on hotel operations. The report highlights the need for effective communication strategies to ensure the success of the hotel, including the use of communication applications and cultural sensitivity. The report is based on the provided assignment brief, which requires an analysis of business communication within the context of a hotel in Sri Lanka. The report also references the importance of security measures and its impact on communication within the hotel setting.

POSTER SRI
LANKA

Table of Contents
MANIN BODY ...............................................................................................................................3
LO2..................................................................................................................................................3
Barriers and challenges to effective communication .................................................................3
LO2..................................................................................................................................................3
Strategies to overcome barriers of the communication...............................................................3
LO6..................................................................................................................................................3
Cultural influence in communication .........................................................................................3

MANIN BODY
Director of the Hotel Hilton has recently announced that He will open his one more new
Beach resort in Sri-Lanka country because Sri-Lanka is one of the famous county among the
tourist, People from all around the world come to visit beaches of the Sri-Lanka. But Easter
Sunday one of the Sri-Lankan island attacked by the terrorist and the main target was one of the
luxury hotel in the capital city of Colombo (Ahmed and et.al., 2017). After this incident Tourist
scare to stay in the hotels near by the beach, according to that Hotel Hilton director will increase
the security in the hotel which will provide security to the propel who will stay in the hotel. They
will also imp0liment cameras inside the hotel and areas near by the hotel as well. Without
checking and proper identity Guards will not allow anyone to enter in the hotel , and hotel will
provide security near the beach so tourist can feel safe to stay in the hotel.
LO2
Barriers and challenges to effective communication
Language
Language is one of the most common barriers because if Hotel Hilton will Open New
branch in the Sri-Lanka then employees will face problem related to the language because Sri-
lankan people speak different language. It will create challenges for employees
LO2
Strategies to overcome barriers of the communication
Employees can use communication application to talk with Sri-lankan People
LO6
Cultural influence in communication
Sri-lankan people have different languages and different thoughts so employees of the
hotel Hilton have to understand their culture.

REFERRANCE
Books and journal
Ahmed, S. and et.al., 2017. Experiences of communication barriers between physicians and
immigrant patients: A systematic review and thematic synthesis. Patient Experience
Journal.4(1). pp.122-140.