Hotel Trinity: COVID-19 Impact & Strategies for Workforce Rebuilding

This essay explores the profound impact of the COVID-19 pandemic on the hospitality industry, focusing on Hotel Trinity and its workforce. It details the economic downturn and job losses within the industry, highlighting the challenges faced by Hotel Trinity in maintaining its workforce and adapting to the changing business environment. The essay further discusses the disruption of the employee life cycle and the need for innovative HR strategies to attract, recruit, and retain employees in a post-pandemic world. It also suggests the adoption of cloud technology and attractive offers to rebuild trust and attract tourists, ultimately aiming to guide Hotel Trinity and the broader hospitality industry toward recovery and sustainable growth. Desklib offers more resources for students.

The Impact of COVID19 and
Rebuilding the Workforce in
Hotel Trinity
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8
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TOPIC- The Impact of COVID19 and Rebuilding the Workforce for Hotel Trinity
INTRODUCTION
The hospitality industry has been rapidly advancing and more inclined customers are the
source of development and profitability of companies operating in hospitality industry. There are
various services which are offered by the hospitality industry, some of the services involves-
lodging, food an drink event planning, travel and tourism, recreation and many others. The
global pandemic, COVID-19 has been a major source of creating an adverse impact on the
overall economy and hospitality industry has been undergone through various changes as well.
Trinity hotel is managed by Mary Daly which has been operating for around 20 years. The hotel
chain is operating in Ireland, Europe, UK, US and beyond. The hotel groups is offering food,
accommodation, food and beverages through which they can attract the attention of tourist. This
essay will throw lights on the impact which have been caused due to COVID-19 on the
hospitality industry. The paper will define the impact on employment opportunities and how the
pandemic has influenced the employee life cycle.
MAIN BODY
The global pandemic has been responsible to create an impact on the overall economy
and hospitality industry is one of them which have faced economic downturns due to the
pandemic. As the pandemic have been affecting a number of people, this has been responsible
for making hospitality business face various consequences (Arachchi and Gnanapala, 2020). The
pandemic has been responsible to create disruptions in the organization which made the
companies in hospitality industry face various issues and this has also influenced the
employment opportunities of the organization as well. The global hospitality industry have been
influenced by the global pandemic and this has made the industry face decline in their profit
margin by 11-29%.
According to the World Travel And Tourism council, the global pandemic is responsible
for creating for creating a huge impact on the employment opportunities and this has resulted
into fall in 502 million jobs all around the globe which will take time from recovering from such
consequences of the pandemic (COVID-19: Impact on the hospitality workforce, 2022). This
pandemic has been responsible for making business face various crisis and this has been
difficulty for the industry to manage their recovery from such heavy loss. COVID-19 has
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triggered the economy and employment opportunities have been scarified which resulted into
incline in poverty, lesser payments, lack of employment opportunities and poor living standards.
According to International Labour Organization (ILO), around 2.5 crore people will lose their
jobs due to the pandemic ad this will hamper the livelihood of the person and of overall economy
(Lama and Rai, 2021). This can be evidently seen that COVID- 19 has severely influenced the
global pandemic and this made the people and the overall economy face poverty line. Due to
decline in employment opportunities, this has been affecting the living standards of people and
leading to poor quality of work life. The sudden emergence of COVID has weakened the
position of companies operating in hospitality industry. The global pandemic has been
responsible to push employment opportunities away which has been responsible to hamper the
growth of industry.
In case of Hotel Trinity, the pandemic made hotel terminate some employees through
which they can sustain their hotel in such difficult times. It was hard for organization which to
sustain within industry amid COVID, where the employment opportunities also got declined due
to guidelines and conditions of authorities and government. In relation to Hotel Trinity, the
pandemic has been responsible for reducing the workforce due to unstable profit margin of the
company. During the pandemic, Hotel Trinity responded by decreasing the employment
opportunities which resulted into job gaps which were increased till 75 million in 2021 and is
expected to fall to 23 million in the year 2022 which can be due to stable business environment
(COVID crisis to push global unemployment over 200 million mark in 2022, 2021). This made
hotel face huge financial crises which resulted into decline in employment opportunities and led
to poor employee work life balance.
The hospitality industry has been completely shattered due to the rising impact of
COVID-19. This has been the major source of decreasing the employment opportunities in the
pertaining sector. Whereas, the companies operating in hospitality industry has been offering
employment opportunities in different domains through which they have been serving the society
for offering relief and shelter to the society from the adverse impacts of the deadly virus. The
employment opportunities in the hospitality or hotel industry has been increased where the
employees are serving the society in order to meet the needs of time and ensure safety
precautions are offered to each citizen. Amid the pandemic, this has resulted in decline in
financial resources and cost of the companies operating in hospitality industry which is due to
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the adverse impact which has disrupted the hospitality industry badly. The hospitality industry
has seen major economic shutdown in the industry which has been the result of the global
pandemic, COVID-19 and this has been the source of affecting the profit margin, financial
resources. This also also made companies face struggle in maintaining their competitive position
within the industry.
Employee life cycle is the model which is used by an organization to visualize the hoe
employees engage within an organization. There are different stages of employee life cycle
which involves- attraction, recruitment, on boarding, retention and separation (The 6 Stages of
the Employee Life Cycle, 2020). Therefore, employee life cycle reflects the relationship between
employee and organization they work for. In case of Hotel Trinity, the employee life cycle is
helpful in allowing management of the hotel to support employees through which they can
perform best up to their potential and ensure effective participation in the industry. Due to
COVID-19, this has changed the approach of business and made hospitality industry and other
business face challenges in modern business world. Therefore, the employee life cycle has also
been disrupted due to the global pandemic and many unforeseen changes has been undergone in
the companies operating in hospitality industry. The management of Hotel Trinity has driven
various changes in the plans, polices and procedures of the organization which has been critical
for managing the touchpoints of employees within the organization. In order to understand the
impact of pandemic, it is essential for hotel to evaluate the impact of employee life cycle which
will allow the management in offering quality work life experience in the organization.
Due to rapid transferability in the global pandemic, this has been very risk for people to
join workforce and this has been a reason behind incline in remote jobs. Amid the risk of
COVID-19, this has created more opportunities for remote working position which allows
companies to gain access to wider talent pool in such scenarios (Martins, Riordan and Dolnicar,
2020). On the other hand, the risk of transferability has also increased the virtual business
activities and due to this the hotel needs to connect with employees through virtual meeting and
such factors leads to lack of communication and interaction which can create an impact on the
performance and productivity of employees.
The companies operating in hospitality industry has been going through various changes
due to the unstable business environment and this is responsible for creating an impact on the
overall employee life cycle. As the major advancement in technology, this has also been
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changing the working practices of companies operating in hospitality industry which is
responsible to create positive as well as negative impacts on the performance and productivity of
employees. Whereas, the positive impact can be seen through development of more opportunities
of business growth and ability to face competition. On the other hand, due to lack of skilled
workforce this can restrict the organization in managing the workplace and their knowledge of
adopting advance workplace practices.
The global pandemic has crafted a huge impact on this stage of employee life cycle
which is attracting employees. Due to shortage of labour and lack of employment opportunities,
the companies are offering low profile jobs and wages which has been unable to attract the
attention of employees and affected their interest and increased unemployment rate as well
(Siow and et.al, 2021). On the other hand, the pandemic has been responsible to crate a
significant impact on the recruitment strategies of business where the companies are more
inclined towards conducting virtual recruitment which can lead to lack of communication and
poor understanding and connectivity. Some of the major issues w has been faced while opting
virtual recruitment and this has been influencing the interest of employees within the
organization. Due to COVID-19, this has been creating scenarios which makes hotel business
struggle in retaining the employees. Such challenges lead to incline in employee turnover and
poor organizational culture.
Employee resourcing is termed as the approach followed by human resource management
through which they can ensure that organization can obtain and retain their human capital
through which they can ensure employee and organizational productivity. The functions of the
practice of human resource management focuses on recruiting and releasing human capital fin rte
organization (Zhang, Xie and Morrison, 2021). This practice will be helpful for Hotel Trinity for
managing the performance and potential of employees through which they can enhance the
organizational productivity and proficiency through which they can retain greater number of
employees which plays a valuable role in development and growth of the hotel.
In context of Hotel Trinity, the advancement in technology will encourage hotel to follow
innovative approaches of resourcing and development through which they can connect with
larger talent pool and create highly skilled workforce which will bring value and innovation to
the organization. Through bringing technological advancements, this will be helpful in
developing new approaches of performing activities which will assist the companies in
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developing the competencies of employees which will be helpful for the hotel to improve their
performance within the industry.
As the global hospitality industry have been thriving due to the negative impacts of
pandemic, this can be managed by following various practices. In case of Hotel Trinity, the
company can adopt cloud technology which will be helfpul in remote working effectively. This
will also help the hotel to manage and control their operations from anytime and anywhere easily
(Zopiatis, Pericleous and Theofanous, 2021). The Hotel Trinity can also attract travellers by
promoting attractive offers at lower prices which will be helpful in attracting tourist at greater
number through which profit margin of the organization can be increased. By following
strategies which can be helpful in ensuring protective measures are taken by the company will be
helpful in building trust and rebuilding the hospitality industry.
CONCLUSION
From the above report, it can be concluded that hospitality industry has been rapidly
growing and offering a wide range of services. As COVID- 19 affected many industries,
hospitality industry have faced some serious issues and consequences of the pandemic. It can be
states that the global pandemic has been responsible for creating a positive as well as negative
impact. Whereas, the hospitality industry has majorly seen the negative consequences which lead
to economic recession due to COVID-19. This pandemic has also negative influenced the
employee work life balance and productivity. The pandemic has also influenced employee life
cycle which has been hampering the performance and growth of organization.
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REFERENCES
Books and journals
Arachchi, R. S. S. W. and Gnanapala, W. K. A. C., 2020. Impact of Covid-19 and the Future of
Tourism Employments in Sri Lanka: A Route to Recovery and Resilience.
Lama, R. and Rai, A., 2021. Challenges in developing sustainable tourism post COVID-19
pandemic. In Tourism Destination Management in a Post-Pandemic Context. Emerald
Publishing Limited.
Martins, A., Riordan, T. and Dolnicar, S., 2020. A post-COVID-19 model of tourism and
hospitality workforce resilience.
Siow, M. L and et.al., 2021. Re-building students’ post-covid-19 confidence in courses,
curriculum and careers for tourism, hospitality, and events. Journal of Hospitality &
Tourism Education. 33(4). pp.270-287.
Zhang, J., Xie, C. and Morrison, A. M., 2021. The effect of corporate social responsibility on
hotel employee safety behavior during COVID-19: The moderation of belief restoration
and negative emotions. Journal of Hospitality and Tourism Management. 46. pp.233-243.
Zopiatis, A., Pericleous, K. and Theofanous, Y., 2021. COVID-19 and hospitality and tourism
research: An integrative review. Journal of Hospitality and Tourism Management. 48.
pp.275-279.
Online
COVID-19: Impact on the hospitality workforce, 2022 [Online]. Available through
<https://hospitalityinsights.ehl.edu/covid-19-impact-hospitality-workforce>
COVID crisis to push global unemployment over 200 million mark in 2022, 2021 [Online].
Available through <https://news.un.org/en/story/2021/06/1093182>
The 6 Stages of the Employee Life Cycle, 2020 [Online]. Available through
<https://sprigghr.com/blog/360-degree-continuous-feedback/the-6-stages-of-the-employee-
life-cycle/>
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