Managing Accommodation Services Report: Hotel Crown Plaza Analysis

This report provides an overview of managing accommodation services within the hospitality industry, specifically focusing on the Hotel Crown Plaza. It begins with an introduction to the hospitality sector and defines key roles within the housekeeping department, such as ensuring staff uniformity, prioritizing customer care, maintaining cleanliness, and fostering a welcoming environment. The report then outlines the organizational structure, including executive, managerial, guest room attendant, and laundry attendant roles, and their respective responsibilities. The conclusion emphasizes the critical role of the housekeeping department and the importance of an effective organizational structure in enhancing efficiency. The report references relevant academic sources to support its findings.

Managing
Accommodation
Services

Table of Contents
 Introduction
 Key Roles of House Keeping Department
 Organisational Structure
 Conclusion
 References

Introduction
Hospitality Industry can be defined as the industry which provides
various facilities to their customers such lodging, food and
beverages, accommodation and tourism to their customers.

Key Roles found in Housekeeping
Department
The Director of Hotel has purchased a four star hotel in the Cornish
Resort situated in Falmouth having around 152 bedrooms which is
named as Hotel Crown Plaza. The purpose behind this is to provide
high quality services to their customers and convert this four star
hotel into five star hotel within a period of eighteen months.

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For the successful execution of this plan, the under discussed roles are
prepared:
 Ensuring about the proper uniform of all staff members.
 Ensuring about customers care and need.
 Keeping proper standards of cleanliness in the Hotel
 Provides a good, welcoming and family environment atmosphere
to their customers.

Organisation Structure of House Keeping

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The above provided roles needs to be followed in a structure which is
also described as under:
Executive Level: This department makes sure that every employee
complies with their work on time.
Manager Level: In this department, the managers provides guidance to
the employees such as to house keeping department about the
keeping the hotel clean and hygiene and guide employees that every
thing of customer's need are available before their arrival.

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Guest Room Attendant: These employees makes the room ready to use
of the customers such as placing the right things at right place. All
these tasks are done after checking out of the customers.
Laundry Attendant: Employees at this post makes sure that all the room
contents are in usable condition. They must be washed properly and
put back into the room if they are not in good condition.

Conclusion
From the above given data it can be concluded that housekeeping
department plays an important roles in the success of an
organisation. Moreover it is also concluded that the organisation
structure also helps in increasing the efficiency of the organisation.

References
Bowling, A., 2014. Research methods in health: investigating health
and health services. McGraw-hill education (UK).
Cannas, R., 2012. An overview of tourism seasonality: key concepts
and policies. Almatourism-Journal of Tourism, Culture and
Territorial Development. 3(5). pp.40-58.
Chan, E. S., 2013. Managing green marketing: Hong Kong hotel
managers’ perspective. International Journal of Hospitality
Management. 34. pp.442-461.

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