Level 4 Cert. IHM - Student Field Trip Learning Log: Hotel Placement

This student's learning log, completed for a Level 4 Certificate in International Hotel Management (Cert. IHM) module, details a field trip focused on hotel facilities management. The log covers an overview of the field trip, including the business visited (Marriott), the purpose of the visit, and how the company uses resources to meet hospitality goals. It provides evidence of learning and skills development, emphasizing the importance of facilities management operations in ensuring guest health, safety, and satisfaction. The student reflects on the impact of the trip, identifying good practices like providing free Wi-Fi and spa services, and outlines how they would develop their facilities management skills to meet organizational requirements, highlighting the significance of teamwork and innovative ideas. The learning log serves as an integral part of the assessment, contributing to the module's credit weighting and weekly class attendance.

LEVEL 4 Cert. IHM – STUDENT FIELD TRIP LEARNING LOG
M4X01919
HOTEL PLACEMENT – HOTEL FACILITIES MANAGEMENT
This Student’ s Field Trip Learning Log is devised to help you maximise your understanding,
knowledge and skills required to competently function in the area of facilities management
in the hotel industry. Based on your trip, you are required to write on the followings: an
overview of the Field Trip (this may include place visited, purpose of visit, what the Business
does particularly as it relates to facilities management in the hotel industry etc.), evidence
of learning and skills development outcomes from the trip, including summative reflection of
the trip.
This assessment is to encourage students to think critically about their future active
involvement and the skills they need to develop in carrying out various tasks in facilities
management in the hospitality industry. You are advised to participate actively in listening,
learning/talk sessions during the Field Trip.
Please ensure you complete your learning log as soon as you return from each
trip. Completion and submission of Learning Log is an integral part of your
assessment. You will be awarded marks as part of 20 credits weightings of this
Module. Also, participating in the trip contribute to your compulsory weekly class
attendance.
Please note, you are always required to have your student ID card on you while on Field
Trip.
Cert. IHM LV4 Learning Log:
Student Name:
Student name:
Cohort 1 Group:
Lecturer’s Name:
Filed Trip
To:
Lecture Week:
….
Date:
Considering
the hotel
facilities
management
practices/activ
ities you have
observed,
explain how
the hotel
particular
company’s
operations are
using their
resources to
meet the
hospitality
goals of the
organisation
(e.g. you may
include brief
overview of
the Business
visited
including use
1

of company’s
resources to
deliver
excellent
guest
experience):
Hotel Facilities
management
practice of Marriott
by continuous
supervision and
monitoring
additional facilities
and activities of
hotel such check –
in , spa reservation
and parking is able
to provide better
facilities to
customers of people.
Hotel facilities
ensure that all
amenities and
facilities are in
proper condition so
that guest can enjoy
its leisure time and
money effectively.
Based on your
field trip
experience,
what are the
importance of
facilities
management
operations in
the Hospitality
Industry and
in particular
the company

you visited:
Facilities
management
operation of
Marriott helps in
ensuring health and
safety of people
within hotels by
ensuring that room,
restaurants and park
area is maintained
cleaned. Marriott is
also able to increase
life span of fixed
asset thus reduce
cost of company and
increases
profitability of hotel.
How has this
trip impacted
on your
knowledge of
facilities
management
in the
hospitality
industry?
I came to know
about various roles
and responsibilities
of facilities
management in
satisfying needs of
customers beyond
their expectancy. It
helps in increasing
my knowledge about
various additional
facilities that are
given by 5 stars
Hotels in order to
meet needs of its
customers. I also
came to that it is
most important
3

department that
ensure customers
satisfaction and
retention by
providing additional
facilities.
Based on your
observation
during this
trip, what
constitute
good practices
in hotel
facilities
management
operations
As per my opinion
Marriott by
providing free Wi-Fi
connection, spa
services and valet
parking was good
practice that
facilities'
management
operation has
performed. Another
activities that liked
by me is innovative
technology used by
Marriott hotel for
reservation of
rooms, check-in and
billing provide ease
and comfort to
guest. Thus helps in
retention of
satisfaction and
loyalty of customers
and building string
brand image in the
market.

How would
you develop
facilities
management
skills
competencies
to meet
organisational
requirements
and
standards?
I would like to
develop facilities
management skill by
continuous
communicating with
other, develop
ability to find new
and innovative ideas
for adding for
additional services
in order to satisfy
needs of guest. I
would also try to
make habit to work
as team for
achievement of
organisational goals.
5

Student Signature:
__________________________________
Date:
_________________________________