HND Business: Report on Employability Skills in the Hotel Industry

This report analyzes employability skills within the hotel industry, focusing on team roles, responsibilities, and dynamics. It addresses communication gaps within Hilton Hotel and strategies employed by the HR manager to foster effective teamwork. The report explores the impact of team dynamics on profitability, performance, and staff retention. It further suggests alternative approaches to achieving organizational goals, such as creating action plans, dividing responsibilities, and regularly reviewing progress. The report concludes with a list of references. Desklib provides access to similar solved assignments and past papers for students.

Employability Skills
In
Hotel Industry

3.1 Team roles and responsibilities in
organization
Every Individual in a team handle different roles and
responsibilities in a team. In Hilton hotel there was a
problem of Communication gap between employees.
To resolve this issue everyone has played a significant
role. The roles and responsibilities of team members is
as follows,

Continued...
 HR Manager: Being a HR manager in Hilton hotel my
responsibility for resolving this issue was to establish
effective communication between employees. I had made
many strategies such as training and development of
employees, feedback, open door policies, and team building
activities etc. to over come the barrier of communication
between my staff.
 Implementer: Further, In my team there was a implementer
to implement these strategies practically between staff.
Implementer has the strength of being practical, reliable and
efficient which can turn the ideas into actions and implement
between the team.

Continued...
 Co-ordinator: After HR Manager and implementer there
was a coordinator in our team who used to coordinate
with all teams in order to monitor the effectiveness of
implemented strategies and record the success of these
strategies. They have the responsibilities to coordinate
with various departments to resolve their issues.
 Team members: The team workers in the organization
are the people for which the communication strategies
have been made. Team workers need to be cooperative
and perceptive to gain the benefits of effective team
building activities in organization.

3.2 Analyzing team dynamics
Team dynamics are the behavioural relationship between
different members of groups in order to complete all the task and
duties within the mentioned hospitality. Further, dynamics are
affected by the roles and responsibilities and they have a direct
impact on organization goals as well as on their productivity.
Team dynamics are generally very important for hospital venture
and they have a major impact on:
Profitability of company
Team as well as individual performance
Organization goodwill
Staff retention rates

Continued...
Team dynamics constitute employees who are from different
backgrounds and traits. Organizational structure of a team need
to be redesigned as it will help Hilton hotel in building up
better and healthy team dynamics. As a HR manager of cited
hospitality, I will make a team who will help me in recruiting
best and suitable candidate for required positions in hospitality.
Further, I will prepare job description and specification
statement which will genuinely help me to get the desired
candidate for the job.

Continued...
Further, I will also act as a motivator for the
employees who are working in a team so that they can
accomplish their work with best of their potential and
talent. Motivated employees are more focused and
shows their dedication in achieving organizational
goals too. However, it is true also that working in a
team will give more productive results as by working
individually. Mentor and team leader support
employees in a proper and significant manner.

3.3 Alternative ways to achieve the
organizational goals
As per the team analysis the alternative ways to
achieve the organizational goals are as follows,
 Creating an action plan for your goals:
Organizational goals brings the team together for
achievement. A team is formed to achieve the
organizational goals and objectives. Being a HR
manager in Hilton hotel I will outline the
organizational goals between the team members.
Document the key points of the organizational
goals. I will make a action plan to achieve the
organizational goals along with team. I will take
their suggestions and feedback for how it can be
achieved effectively.

Continued...
 Dividing the responsibilities: After creating a action
plan I will divide work responsibilities to each team
member. I will provide opportunity to all the team
members to select the responsibilities according to
their interest for the successful achievement of
organizational goals. I try to divide the
responsibilities among the team evenly, this will
enable my team to work with competency and help
in achieving organizational goals.
 Reviewing the goals: Further, I will arrange a
monthly meeting to monitor the effectiveness of
action plan. I will assess the progress of action plan
in a meeting. After meeting I will document the time
line in which the organizational goals can be
achieved.

REFERENCES
Cassidy, S., 2006. Developing employability skills: Peer assessment in
higher education. Education+ Training. 48(7). pp. 508-517.
Cranmer, S., 2006. Enhancing graduate employability: best intentions and
mixed outcomes. Studies in Higher Education. 31(2). pp. 169-184.
Gravells, A., 2010. Delivering employability skills in the lifelong learning
sector. SAGE.
Houston, D., 2005. Employability, skills mismatch and spatial mismatch in
metropolitan labour markets. Urban Studies. 42(2). pp. 221-243.
Kazilan, F., Hamzah, R. and Bakar, A., 2009. Employability skills among
the students of technical and vocational training centers in Malaysia.
European Journal of Social Sciences. 9(1). pp. 147-160.

Thank you...