Business Skills for International Hotel Industry: Staffing & Career

This essay explores the challenges of staff shortages in the international hotel industry, examining factors such as inflexible working hours, job insecurity due to COVID-19, and poor communication. It highlights the importance of business skills in addressing these issues and retaining staff. The essay also discusses the motivations for choosing a career in hospitality, such as enhancing vocabulary skills and interacting with diverse cultures. It references studies on biosecurity, crisis management, and the impact of COVID-19 on hotel employee stress and job engagement, emphasizing the need for proper training, fair compensation, and opportunities for growth to improve employee satisfaction and reduce turnover in the hotel industry. Desklib provides access to this document and many other resources for students.

BUSINESS SKILLLS FOR THE
INTERNATIONAL HOTEL
INDUSTRY

TABLE OF CONTENTS
• INTRODUCTION
• MAIN BODY
• Shortage of staff in hospitality industry
• Reason for choosing hospitality sector as a career option
• CONCLUSION
• REFERENCES

INTRODUCTION
• The hotel industry operates worldwide and
deals with providing goods and services to the
customers with the help of a teamwork which is
managed and regulated by the staff of the hotel
industry who helps in dealing with the
customers need from managing finance to
delivering room services and hotel
maintenance.

Analysing the reasons behind the shortage of staff in
hospitality industry
• The hotel industry targets youths and
elderly people all over the world to
provide them with the
accommodation, dine in, restaurant
services along with facilitating with
the comfort of various leisure
activities with the best hospitality
services to the guests in order to
provide the best experience.

Poor selection by HR and not specific employment
structure
• The HR of some hotels plays a very crucial role in hiring the staff for various
functions of the hotel and may be the poor recruitment by the HR may sometime
leads to poor selection of employees with less capabilities to deal with multiple hotel
issues lead to mismanagement and as a result the newly hired employees can’t cope
up with the work of hotel and leaves the job
• The manager tries to hire the new staff members but can't always be satisfied with
their work. The HR should also focus on to facilitate in providing more recruitment
and staff hiring job updates for more selection of staff.

Less flexibility
• The working hours of the hotels are not
that flexible to support the staff members
in devoting some time in their personal
life which makes their schedule very
hectic. Sometimes during Christmas and
New Years they are not granted leave.

Poor coordination and less training sessions
• There is a strong need of proper coordinated communication to be followed by the
hotel management team in order to deal with the staff issues. Very often the guest
issues or needs are fulfilled on time as the supervisor of the hotels doesn't
communicate with the lower level mangers properly which results in late response
to the queries of the guests and many staff members find it tedious task to deal with
guest problems and choose to leave.
• For this proper training is must for the staff members which is sometimes ignored
by many hotels. The hotel HR should keep a check that every information
regarding the changes in hotels policies should be informed to every staff
members.

Irregular salary flow
• To meet with the daily expenses of the house and
medical costs the staff member's of the hotel
requires time to time salary flow.
• The managers hardly gives a thought in salary
increment of the staff and finally this leads to
loosing of the staff. The hotel leaders should
provide extra salary bonus during festivals for
late working hours to retain motivate the staff
members.

Less prioritizing of the staff members and less growth
in hotel industry
• The hotel industry is more interested in earning high profits and increasing
the capital. The various meeting held by the hotels only includes supervisors
and managers excluding other staff and as result their doubts are not cleared
regarding their position and function due to which they sometimes feel
demotivating
• . In every workplace every staff member desires and focus to bring growth
but hotel industry doesn't provide the scope for growth for some staff
members as they repeatedly assigned to the same work which will not benefit
them in the future.

Job insecurity and risk of high-contact hospitality job
• Every staff member major motive in hotel industry is job security which
keep their future secure but due to COVID 19 pandemic many people are
facing unemployment due to uncertain closing of hotels many times.
• Any negative feedback from the guests also has major role in the staff
members job security as they will be fired anytime from their post leading
to less trust on job security

CONCLUSION
• The hotel industry is increasing its boundaries further
by improving in gust experience by providing the
best hospitality services which is a result of an
efficient teamwork due to various staff members
• Many hotels are running out of the staff due to less
flexibility in working hours, uncertainty in jobs due
to COVID 19 leading to job insecurity. Poor
communication and understanding the staff is also
one of the major factor in staff shortage

Reason for choosing hospitality sector as a career option
• I have chosen the hotel hospitality has my career option as it will enhance
my vocabulary skills along with providing me a platform to interact with
different people and gain knowledge about their culture.

REFERENCE
• Ivanov, S.H. And et.al., 2020. Biosecurity, crisis management, automation technologies
and economic performance of travel, tourism and hospitality companies–A conceptual
framework. Tourism Economics. p.1354816620946541.
• Jung, H.S., Jung, Y.S. and Yoon, H.H., 2021. COVID-19: The effects of job insecurity on
the job engagement and turnover intent of deluxe hotel employees and the moderating role
of generational characteristics. International Journal of Hospitality Management. 92.
p.102703.
• Wong, A.K.F. And et.al., 2021. How the COVID-19 pandemic affected hotel employee
stress: Employee perceptions of occupational stressors and their
consequences. International Journal of Hospitality Management. 93. p.102798.