HM7001: Hotel Maintenance Report - Strategies for 61 Molesworth Street

This report provides a detailed analysis of hotel maintenance strategies, focusing on a case study for a hotel at 61 Molesworth Street. The report covers various aspects of hotel operations, including preventive maintenance plans for electrical systems, HVAC, guest safety appliances, elevators, and support systems. It also discusses refurbishment strategies aimed at attracting guests and increasing room rates, and explores outsourcing options for renovation, high-tech equipment maintenance, and security services. The report further delves into security requirements, comparing different security options and recommending a third-party outsourcing approach with HD CCTV cameras. Finally, it evaluates property management systems, recommending Opera Cloud as the best-suited PMS software for the hotel, highlighting its mobile check-in/out features, room management capabilities, and accurate billing processes. The conclusion emphasizes the importance of preventive maintenance for ensuring guest safety and asset protection, and highlights the outsourcing of major activities to improve service quality.

Name of student
Name of college
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Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Preventive maintenance, refurbishing and outsourcing...............................................................3
Security........................................................................................................................................6
Property Management System.....................................................................................................7
Conclusion.......................................................................................................................................8
References......................................................................................................................................10
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Introduction
The maintenance of the hotels is a very important element in context of maintaining the image of
a hotel and attracting customers towards a hotel as the customers seek safety in a hotel in
addition to service quality and comfort. The maintenance services should be carried out in a hotel
based on a particular plan in order to ensure that the hotel remains in a prime condition. The
current proposal focuses on the preventive maintenance plan, outsourcing strategy, refurbishing
strategy which can be initiated in the hotel which is set to be open at 61, Molesworth Street
Wellington.
Discussion
Preventive maintenance, refurbishing and outsourcing
As opined by Pitt et al. (2016) preventive Maintenance refers to the maintenance which is
frequently performed on a piece of equipment, instrument, apparatus other assets in order to
ensure that they do not break down while operating which not only creates safety concerns but
also damages the reputation of an organization. Preventive maintenance requires a planning and
scheduling plan for maintenance. According to Bakhter & Adel (2018) the results and records of
the previous examinations conduced should be accurate in nature in in order to ensure effective
preventive maintenance.
Ongoing Preventive Maintenance
The various things which are required by the hotel to maintain properly are as follows:
Electrical issues- It is generally observed that the image and reputation of a hotel is severely
damaged in case of any power outage and therefore the maintenance staffs of the hotels should
highly focus on regular checking of the electrical apparatus and devices which are used in the
hotel and also monitoring the electrical supply of the hotel.
HVAC- The frequent checking of the heating and cooling systems in a hotel is very important
from the point of view of the hotels as problems in the heating and cooling system helps in the
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creation of expensive repairs bills for the hotel and therefore hotels must conduct servicing of the
HPAC system of the hotel on a frequent basis in order to identify any issues and take actions
Guest safety appliances- According to Hertzfeld (2019) it is very important for the maintenance
staffs of the hotel to regularly monitor the smoke and heat detectors being used in the rooms of
the hotels, that whether there battery is properly functioning or not.
Elevator and Escalators- As stated by Au-Yong, Azmi & Mahassan (2018) it is also important
for the hotel maintenance staffs to conduct frequent checking of the elevators and escalators of
the hotels in order to ensure that they are in the perfect working condition. It is also very
important to frequently check the escalators and elevators regarding any issues as its repairs
involve higher repair costs.
Support system- As opined by Al-Aomar & Hussain (2019) hotels uses various types of
amenities such as vacuum cleaners, air purifiers and other devices such as computers in order to
support the day to day activities of the hotel and therefore it is very important to check frequently
whether those instruments are in the perfect working condition or not in order to provide un-
interrupted top quality services to the guests.
Refurbishment
As stated by Vučur (2017) in context of the hotel industry, it can be stated that refurbishments is
mainly carried out in order to attract the guests towards the hotel, for enhancing the decoration of
the rooms, for increasing the rates of the rooms of the hotel and most importantly to increase
customer satisfaction.
Outsourcing
In context of the current hotel at 61, Molesworth Street Wellington, outsourcing strategy will be
applied in case of refurbishments and preventive maintenance. As stated by Bandara,
Dissanayake, Karunasena& Madhusanka (2018) the Hotel will outsource the activities regarding
the renovation of the hotel to the contractor who fits with the requirements and expectations of
the hotel. The other activities which will be outsourced is the maintenance of the various high
tech elements and high risk elements such as elevators and escalators, fire extinguishing services
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and maintenance of HVAC system of the hotel and the rest of the activities such as checking of
electrical apparatus and checking of guest safety devices will be carried out by the staff of the hotel.
Preventive Maintenance Plan
The preventive maintenance plan which will be followed in the hotel will comprise of various
components which are as follows:
Item Work Daily Weekly Monthly Quarterly Bi-
yearly
Yearly
Smoke and
heat
detectors
Checking
batteries
YES
Fire
Extinguisher
Checking its
availability
and
functionality
YES
Swimming
Pool
Cleaning
swimming
pool and
checking pH
level
YES
Gym Inspection
of all
equipment
YES
Carpet Cleaning the
carpet
YES
Lighting Checking all
hotel
lighting
YES
Elevator Checking
the working
of hotel
YES
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elevator
Electrical
Appliances
Checking all
electrical
appliances
of hotel
YES
Hotel Doors Checking of
all doors of
hotel such
as guest
room,
conference
room, hotel
entrance
YES
Refurbishment Plan
No
.
Activity Details
1. Conducting Meeting Conducting a primary meeting with all
stakeholders involved
2. Developing consent Applying for consent of building from city
council
3. Designing plan Developing a design plan for all the plan to be
implemented
4. Developing equipment purchase plan Creating a purchase plan for all equipment
5. Making contract Making contract with stakeholders and
negotiating with the stakeholders
6. Getting stakeholders ready Discussing the design plan and equipment with
the stakeholders
7. Ordering equipment Ordering equipment required for the project
8. Conducting Inspection Inspection of work during construction
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9. Completion of work Inspecting all the items refurbished and
checking whether they meet the standards
10. Finishing the formalities Paying the dues and cleaning the hotels
Security
Security Requirements
Security is a very essential element not only to ensure the safety of the guests and the staffs of
the company but also to ensure the safety of the entire hotel property. In order to ensure the
safety of the guests of the hotel, the hotel will install safes in room, self-closing doors and door
viewers. The hotel will also install smoke and fire detectors and alarms in the hotel rooms, as per
the rules of the government so that the fire detector and alarms alert the guests in case of fire
emergency so that they can take preventive measures. The staffs of the hotel will be provided
adequate training in order to handle various types of emergency situations and to guide the
guests.
According to Vaughen & Bloch (2016) the hotel will also install CCTV cameras in various
public areas of the hotel as per the instructions of the law regarding the place of setup of such
systems for ensuring the safety as well as the privacy of the guests of the hotel. In case of
internal and external thefts in the hotel, it will follow its own rules, regulations and procedures
such as suspending the staffs of the company if found guilty and taking legal actions and handing
external thieves to the local police authority in order to deal with such situations and to ensure
safety of the guests and the hotel property. In order to promote safety of food, the hotel will
follow HACCP procedures and also the relevant laws and regulations regarding food safety and
hygiene.
Different Security options
As stated by Goswami & Sarma (2014) the security options which are being followed in the
hotel depend on the size of the hotel. While, some hotels have option regarding in-house
security, whereas various other hotels outsource security options to third party providers and in
some hotels there is no security guard and they fully rely on CCTV cameras for security.
Preferred Security Option
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The hotel in 61, Molesworth street will opt for outsourcing of security services as it not only
ensures that the cost of the organization is reduced but will also help in ensuring that that level
of security which is provided is very high as the third party security providers are very
professional in nature. As opined by Jungsun (Sunny) Kim, & Bernhard (2014) other than the
security guards, the hotel will also install high capability HD CCTV cameras in various public
areas of the hotel in order to keep a track of every activity taking place in various areas of the
hotel which will be in turn monitored round the clock by the securities.
Property Management System
Opera- As opined by Espino-Rodríguez & Gil-Padilla (2015) the Opera Property Management
System by Oracle is a system software used in the operations of hotel based on cloud platform.
The Opera cloud has the essential features which hotel require for delivering quality guest
experiences, enhancement of operation capability and also helps in improving staff productivity.
The benefits which are offered by Opera Cloud are as follows:
 It proves mobile check-ins and check-out features to the guests through their mobile
phones which are very popular among the guests.
 It facilitates greater flexibility regarding the management of rooms and housekeeping as
it improves collaboration between front desks and housekeeping teams of hotels.
 As stated by ICT Monitor (2019) it helps in providing accurate guests folios which leads
to quick and accurate billing by the back office teams.
 It helps the hotels to gain knowledge regarding the buying patterns of the customers
MAESTRO PMS- The MAESTRO front office PMS aims to furnish staffs and administration
with a period productive apparatus for effectively dealing with various front-level activities
inside a brought together condition for single or multiple properties.
Recommended Property Management System
As stated by Serafim et al. (2015) Opera Cloud is the best suited PMS software which can be
used by the Hotel located at 61, Molesworth Street, owing to the advantages which it will offer
to the hotel. The software is also very easy to use and understand and therefore it can be
considered as another reason for recommending the software to the hotel.
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Conclusion
From the above report it can be concluded that the adoption of preventive maintenance is very
essential for hotel owners in order to ensure the safety of their guests, staffs and hotel assets. In
context of the hotel at 61, Molesworth Street it can be stated that the preventive maintenance
strategy will focus on protecting the various equipment, instrument and apparatus being used in
the hotel for delivering service to the customers. In the current context it is observed that the
majority of maintenance activities will be handled by the in-house maintenance team of the
hotel, while major activities such as refurbishing and renovation of building, maintenance of
high end and high tech instruments and the security activities will be outsourced to third party
providers for reducing costs and improving the service quality.
References
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supply chain. International Journal of Lean Six Sigma, 10(1), 375-396.
doi:http://dx.doi.org/10.1108/IJLSS-10-2017-0119
Au-Yong, C., Azmi, N. F., & Mahassan, N. A. (2018). Maintenance of lift systems affecting
resident satisfaction in low-cost high-rise residential buildings. Journal of Facilities
Management, 16(1), 17-25. Retrieved from
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Bakhter, I., & Adel, A. (2018). Factors affecting operation and maintenance cost of
hotels. Property Management, 36(3), 296-313. doi:http://dx.doi.org/10.1108/PM-04-
2017-0023
Bandara, C., Dissanayake, D., Karunasena, G., & Madhusanka, N. (2018). Mitigation of
challenges in sustaining green certification in the hotel sector. Built Environment
Project and Asset Management, 8(5), 515-527.
doi:http://dx.doi.org/10.1108/BEPAM-10-2017-0102
Espino-Rodríguez, T.,F., & Gil-Padilla, A. (2015). The structural and infrastructural decisions of
operations management in the hotel sector and their impact on organizational
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performance. Tourism and Hospitality Research, 15(1), 3-18.
doi:http://dx.doi.org/10.1177/1467358414553866
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use a fingerprint system. Journal of Hospitality and Tourism Technology, 5(2), 98-125.
doi:http://dx.doi.org/10.1108/JHTT-11-2013-0031
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Machado, C. E. (2015). Evaluation of the implementation of good handling practices in
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AND HUMAN RESOURCES MANAGEMENT (HRM) IN HOTEL
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