Analyzing Internal Environment in Hotel and Hospitality Blogs

This assignment presents two blog entries discussing the importance of understanding the internal environment in modern tourism and hospitality management. The first entry emphasizes the changing business environment, the impact of technology, and the need for effective internal management, referencing articles highlighting collaboration and control as key factors in enhancing customer engagement. The second entry underscores the significance of the internal environment in establishing control and fostering communication, citing articles that highlight the success of hotels in the Asia-Pacific region through effective internal environment evaluations. Both entries stress the importance of collaboration and control in engaging employees and developing their capabilities. The assignment also includes an example blog entry from a previous year, which provides context for the structure and expectations of the blog posts.

Running head: HOTEL AND HOSPITALITY BLOGS
HOTEL AND HOSPITALITY BLOGS
Name of the Student
Name of the University
Author Note

1. Discussion topic- Understanding the internal environment is a necessary attribute of a
modern tourism and hospitality manager
It has become very important for modern tourism and hospitality managers to understand
more about the internal environments for their organizations. This in because the productivity of
the industry is based on the internal capabilities of the people involved in the provision of
services. According to the article by Net (2020) the business environment is changing rapidly
and becoming much complex. In this regards the study throws great light on how the hotel
businesses are changing. The usage of internet and the technical gadgets are prompting managers
more towards reviving their internal management. The article focuses on the fact that the internal
environment is very much important in determining the value of productivity. Hence, managers
need to be more effective in tackling internal situations. Litvin, Goldsmith and Pan (2018) opine
about the electronic word of mouth promotions that are much based on the performances of the
staffs.
The article greatly focuses on the factors of collaboration and control as a means to
develop better management for the internal environment. The relation of my own learning with
the articles is that they both focus on managing people more effectively. This can be done better
only through collaboration and control. Collaboration and control are important in determining
the value of customer engagement.

References
Net, H. (2020) Leadership competencies for Hospitality Manager in 21st Century | By
Mahendra (Mike) Rathore – Hospitality Net, Hospitality Net. Available at:
https://www.hospitalitynet.org/opinion/4026520.html (Accessed: 8 January 2020).
Litvin, S.W., Goldsmith, R.E. and Pan, B., 2018. A retrospective view of electronic word-of-
mouth in hospitality and tourism management. International Journal of Contemporary
Hospitality Management, 30(1), pp.313-325.

2. Discussion topic- Understanding the internal environment is a necessary attribute of a
modern tourism and hospitality manager
Internal environment becomes very important in determining the feasibility of control
that can be established over the internal management of the hotels. According to the article by
King and Lee (2016) communication is very important in establishing effective means of
collaborative and controlling mechanism in any given hospitality setting. According to Net
(2020) hotel in the Asia Pacific regions have boosted their performances over the last few years
through effective evaluation of their internal environments. The articles effectively put forward
the idea that this is the best way for all managers in the industry.
Collaboration and control are again the decisive factors through which employees can be
kept more engaged with their work in the industry. This helps them to develop better capabilities.
At the same time it becomes important that I myself use the collaboration and control tool to
better manage the internal aspects. Collaboration helps to create a string systematic bonding
between various people. Control helps to establish a strong bonding within the teams that are
engaged in the industry. In essence there is a need to develop equilibrium between collaboration
and control to engage more people. The experience I gathered from working in the hotel helped
me to communicate effectively to enhance collaborative and control oriented internal
environment.

Refernces
King, C. and Lee, H., 2016. Enhancing internal communication to build social capital amongst
hospitality employees–the role of social media. International Journal of Contemporary
Hospitality Management, 28(12), pp.2675-2695.
Net, H. (2020) Choice Hotels Asia-Pac Boosts Diverse Portfolio With Announcement of Six New
Properties Across Australia and New Zealand, Hospitality Net. Available at:
https://www.hospitalitynet.org/news/4096303.html (Accessed: 8 January 2020).