Accommodation Services: Forms, Functions, and the Impact of Technology

This report provides an overview of accommodation services, exploring various aspects within the hospitality industry. It begins by examining the different types of accommodation services, followed by a discussion on ownership models, including independently owned properties, chain hotels, franchises, and referral groups. The report then delves into the grading and classification systems used in the industry, as well as the role of online review sites in influencing customer decisions. Furthermore, it analyzes the impact of digital technology on accommodation services, using Blakes Hotel as a case study. The report also outlines the functions of the front office, including reservations, receptions, guest services, and concierge, along with the roles and responsibilities of front office managers and staff. The report concludes by summarizing key points, emphasizing the importance of understanding these elements for effective management and business development in the accommodation sector. Finally, the report includes a list of references, providing sources for further research and information.