Housekeeping Department Report: Hotel Indigo Manchester

This report provides a detailed overview of managing accommodation, focusing on the housekeeping department within the context of Hotel Indigo Manchester. It explores the key roles of housekeeping, including cleanliness, supervision, organization, and management, emphasizing the creation of a comfortable and safe environment for guests. The report highlights the importance of forecasting guest supplies and linen stock, discussing its impact on promotion, pricing, customer satisfaction, and stock management. Furthermore, it evaluates the relationships between the housekeeping department and other key departments like front office, security, and maintenance, underscoring the need for effective communication. The report also delves into the significance of maintenance and security in hotels, emphasizing their roles in ensuring guest safety and satisfaction. Finally, it stresses the importance of effective communication between the facilities and housekeeping departments for efficient operations. The report concludes by emphasizing the need for coordination between different departments to provide excellent service and build customer loyalty.

Managing
Accommodation

Table of Contents
PART A...........................................................................................................................................4
Covered in PPT.......................................................................................................................4
PART B............................................................................................................................................5
Key roles of housekeeping department in hotels....................................................................5
Importance of making forecast of guest supplies and linen stock..........................................5
Evaluation of relationship between housekeeping & key department of a hospitality
organisation............................................................................................................................6
Importance of maintenance and security in hotels.................................................................7
Importance of communication taking place between facilities department and housekeeping
department..............................................................................................................................7
CONCLUSION................................................................................................................................9
REFERNCES.................................................................................................................................10

INTRODUCTION
Hospitality industry is a broad entity that is having concern with offering effective
services so that there is higher level of stratification that can be attained in the market. It consist
of a wide category of department in the industry that consist of food, drink, services, tourism etc.
accommodation sector is the largest sectors that is part of the tourism industry and is having
focus on their guests (Perić, Đurkin, and Wise, 2016). The present report consists of Hotel
Indigo Manchester that is located on Manchester, UK. The report will be covering the scale of
accommodation services provided in this hospitality sector. The different types of role played by
front office department are related with housekeeping and various other departments. Further
there is discussion on maintenance of scheduling & security issues in the hospitality industry.
PART A
Covered in PPT

PART B
Key roles of housekeeping department in hotels
House keeping department in every hotels has the responsibility to proved a comfortable,
clean and a environment which is safe to their guests (Bolton, 2016). Major motive is to create a
home feeling for their customer and proved them with the value for the prices which they are
paying for availing of various services. Key roles played by housekeeping department are
discussed below:
 Basic role: The major role that is played by housekeeping department is related with
cleanliness so that guests can experience a fresh environment. Also, it is helpful in
enhancement of comfort level of guests. It is helping in attracting more number of people
because of these facilities.
 Supervisory Roles: It is having relation with housekeeping department that is
supervising all the fittings and furniture’s in hotels. It is also connected with maintenance
and repair of a particular hospitality organisation (Green, 2016).
 Organisation role: It is the responsibility of housekeeping department that they have to
maintain stocks related to linen bathrooms, department etc. it can help in hygienic and
clean linen that can be offered by guests.
 Management role: it is the responsibility in Indigo hotels to have proper coordination
with various departments so that stock can be maintained and there is no shortage of
items in the hotel. Management of every hospitality organisation plays a major role in
such functions.
Importance of making forecast of guest supplies and linen stock
Forecasting is a technique that is sued by business organisations so that they can forecast
future demands of their customers (Lawrence, Roberts and King,, 2017). Forecasting of customer
needs can be very helpful for management in meeting up of various uncertainties that arise in
future course. Linen stock depicts the demand related to fabric, household goods such as
bedding, towels etc. for ensuring proper supply of such articles it is the responsibility of
managers in hotels to meet the demand and supply of such articles for having a comfortable stay
for their customers. Overall importance of hotel industry is discussed below:

Improvement of promotion and pricing management: The promotional strategy is
helping various organisation in improvement of flow of services and goods in terms of stock
refilling and its availability (Sharma and Srivastava, 2018). It is also helpful in fulfilment of
predictions that are made regarding profitability of business.
Customer satisfaction: with the sue of forecasting process, loyal customer base,
customization of services etc. overall level of customer satisfaction can be increased by hotel
management in Hotel Manchester (Salvioni, 2016). Satisfying of customers is a major strategy
that can be adopted by various hospitality organisations so that they are able to make a loyal
customer base that is willing to make a repeated visit.
Reduction of Stock outs: With the help of forecasting of demands by customers
manager will be able to maintain a proper stock of inventory that will help them in reduction of
any necessary expenses that result from presence of excess of inventory.
Evaluation of relationship between housekeeping & key department of a hospitality organisation
The interrelation that is there between housekeeping and key department of organisation
is there for offering quality service to their guests as discussed below:
 Coordination with front office departments: Major focus is on providing of adequate
facilities as this function has association with all the functional department of a
organisation. The front office has the main responsibility of providing information to
other housekeepers according to arrival & departures of various guests. Such small
efforts can help in censuring cleaning of rooms at correct time (Pato and Kastenholz,
2017).
 Coordination with security departments: It is the responsibility of housekeeping
managers that they have to make timely reporting to the security department is that if
there is any kind of suspicious activity that is coming into notice for the staff member of
the hotel.
 Coordination with maintenance departments: Maintenance department is one of the
most crucial departments in every organisation that have the responsibility of fulfilment
of major responsibility that are assigned to such department in Manchester hotel. But
there is a need for proper coordination between housekeeping and maintenance
department as these both actually together have to solve various problems that are

associated with bathroom fittings, servicing of air conditioners etc. all this helps in
rendering proper services to their guests.
Housekeeping department in every hotel is the department which is in centre and all other
functions are revolving around this particular department. In case of Hotel Indigo Manchester it
is responsibility of front office department that they make sure that all the services are provide of
high quality and also overall environment of their hotel is positivity that can help in peaceful stay
for their target set of customers.
Importance of maintenance and security in hotels
Security department:
In a hotel industry, it is the responsibility of management that they have to make sure that
guests posses security (Gurran, Searle and Phibbs,, 2018). It is the responsibility of the
management to make sure that guest is secure and safe at all level. It is very necessary in Hotel
Indigo Manchester that they must install a effective system of safety & security for their
customers in form of installation of equipments etc. if any one instance occurs related to security
of their guests then it has a huge impact on overall brand image that has been developed in
market by such a brand. It leads to falling down of future sales to a large extent and prospective
customers are not willing to avail service from such places.
Maintenance departments
In case of hospitality industry, It is a key requirement that there is proper maintenance of
hospitality services being provided to their customers. Housekeeping department has the major
roe to be played in this function. They have the responsibility to make sure that all the facilities
and services are being checked on daily basis. In Indigo hotel for enhancement of overall
experience of customers managers are having a focus on timely checking of furniture’s, line
stocks, fire systems etc. So that better and timely services are provided to guests in the
organisation.
Importance of communication taking place between facilities department and housekeeping
department
Effective communication is very important for all departments in a hotel industry as it is
related with having required information regarding any changes that is being done in the
organisation. There is a requirement for creation of a relationship among all the department so

that communication can be adopted by such functional departments. In Hotel Manchester, there
is a requirement to adopt effective channels of communication so that the housekeeping
department of this organisation is able to create a communication channel with all other
department in a more effective manner. In Hotel Indigo, there is a requirement to make sure that
effective channels of communication are together helping in maintenance of interrelationship
between all the functional units of hotel.

CONCLUSION
From above discussed points it can be said that people who are willing to ravel are the
most important part of hospitality industry. All the organisations have to provide best experience
to their customer’s front office department plays a very important role in ensuring that these
people are provided with best experience. There is a requirement of creation of healthy and
positive atmosphere in such hospitality organisations for the purpose of increasing loyalty of
customers. For this there entails for a need to increase the coordination level between different
departments of an organisation. In case, of all organisation that are part of hospitality industry it
becomes very essential to timely maintain all such functions in a effective manner and at same
time provide appropriate services to their guests.

REFERNCES
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