Rooms Division Operations Management - [University Name] Report

This report examines Rooms Division Operations Management, focusing on the role of the front office in hospitality organizations. It defines key aspects such as guest relations, security, and ambience, emphasizing their importance. The report analyzes planning and management of the front of house, highlighting operational issues like financial, accounting, and sales/marketing conflicts (overbooking, labor shortages). The document discusses accommodation services, including cleanliness and room status, and front office services like reservations and concierge duties. It also explores the roles and responsibilities of room attendants and receptionists. The conclusion emphasizes the significance of effective management, planning, and forecasting in the front of house, with references to relevant literature.

ROOMS DIVISION
OPERATIONS
MANAGEMENT

Introduction
Role of front office in hospitality organisation to manage the
rooms divisional operations are defined in this context. Centr
e of customer activities in front office also defined in this con
text. Rooms divisional operational management has become
an essential aspect in hospitality and hotel industries.

Grandness of the front of house area to
effective management
• Importance of ambience: it contains simply means
related to community base environment and
entertainment services.
● Guest relations: effective and ethical relationship with
guest and visitors is rewired to maintain goodwill and
image in market.
● Security services: It is required to adopt safeguards in
terms of protecting guest and visitor's interest.

Key aspects of planing and management of the
front house area
Planning plays vital role in respect of protecting the rights and
management of hospitality management. Effective
management plans and organised way of assessing the
functions of organisation is one of the prime objective of
hospitality organisation. This helps to bifurcating the
requirement of management and operating skills in terms of
effective management spirit.

Key operational issues affecting the effective
management and business performance
Financial and accounting issues: it is required to
maintain proper records of stores, inventories, further
requirement of commodities.
Sales and marketing conflicts: this contains the
following aspects such as overbooking, labour
shortage, power cuts and cost containment.

Accounting and financial issues
Retain records and information of staff member
and guests.

Accounting and financial issues
Retain records and information of staff member
and guests.

Sales and marketing issues
These issues are also bifurcated as follows:
● Overbooking: It is required to manage rooms
reservations in seasonal durations.

Conclusion
Gradeness of the front house area in effective management,
planning and manageent of the house area. Operational issu
es and aspects related to planning and forecating are presen
ted throgh slides.

References
Davis, B., Lockwood, A., Alcott, P. and Pantelidis, I. S.,
2018. Food and beverage management. Routledge.
Kashif, A., Ploix, S., Dugdale, J. and Le, X.H.B., 2013.
Simulating the dynamics of occupant behaviour for
power management in residential buildings. Energy and
Buildings. 56. pp.85-93.

Thank You