Hotel Management: Front House Operations and Management Report

This report delves into the critical aspects of front house operations within the hotel industry. It emphasizes the importance of ambiance and its impact on customer satisfaction, alongside the significance of effective guest relations. The report further explores key planning and management strategies essential for optimizing front house performance, including the crucial role of project management. It also addresses various operational issues that may arise, such as those related to accounting, finance, sales, and marketing. The conclusion underscores the necessity of a well-managed front house to provide satisfactory experiences, ensuring customer loyalty and success. References include sources on project management and related hospitality industry topics.

Room division and
operation
management
The clientele hotel
(PART 2)

Table of Content
• Introduction
• Importance of front house area.
• Key planning and management.
• Operational issues
• Conclusion
• References

Introduction
• In hospitality industry, front house area is such which provide
information about everything of hotel related to luggage,
reception and registration. They are those who direct face the
various customers in better manner as well.

Importance of front house area.
• Importance of ambiance: Ambiance is such which does play an
effective roles in hospitality and hotel industries too. Atmosphere of
restaurant and hotel should be soothing and first and which lead to
attract attention

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Gust relation: The way guest and visitor used to treat different thing
and affect human relation with personal and professional

Key planning and management
Bringing best experience for customer is the prime motto of planning of
management with the front house desk area as well. This is something
which does include the various steps in planning the structure of project
in task.

Operational issues
Although it is something which has operation in issues and problem
which occur while making performance in tasks with project too.

Continue..
Accounting and financial issues: Front desk office and receptionist
which leads to maintain the proper record and different supply and
consumption with details for some specific period as well.

Continue.
Sales and marketing issues: Growth and development is major
concern for hospitality industry which has various objectives and it is
required to achieved it with staff member.

Conclusion
Room division is such which needs to be undertaken into consideration
and thus hospitality industry has to provide satisfaction in proper
manner so that they can make satisfied.

REFERENCES
• Kerzner, H. R., 2012. Project management case studies. John
Wiley & Sons.
• Zong, Y. and et. al., 2012. Television and the family ideal in
postwar America. University of Chicago Press.
• Spigel, L., 2013. Make room for TV: Application of model
predictive control for active load management in a distributed
power system with high wind penetration. IEEE Transactions
on Smart Grid. 3(2). pp.1055-1062.

THANK YOU