Comparing Management Structures in 3-Star and 5-Star Hotels: A Report

This report examines the management structures of two hotels: the Doha Marriott (5-star) and the Bulawayo Rainbow Hotel (3-star). It begins by defining management and staffing structures and then discusses various types of management structures, including divisional, matrix, flat, and hierarchical structures. The report analyzes the hierarchical structure of the Doha Marriott and the Bulawayo Rainbow Hotel, detailing their organizational structures. It provides recommendations for both hotels to continue using their current management structures, emphasizing the importance of people and how staffing structures align with organizational objectives. The report references several sources, including the Marriott Hotels case study, and websites for the Doha Marriott and RTG Africa.

CAROLINE MAVUNGA
TASK 1.1 MANAGEMENT STRUCTURES
:RECOMEND AND DISCUSS MANAGEMENT STRUCTURE/STAFFING
STRUCTURES OF A 3 STAR AND A 5 STAR HOTEL
DEFINING MANAGEMENT STRUCTURE/STAFFING STRUCTURE
Refers to the organization of the hierarchy of authority which defines accountability and
communication channels within a company and with its external environment,according to
(reference) it defines the flow of responsibilities within a company.
TYPES OF MANAGEMENT STRCTURES
(i) divisional management structure:according to Jim molis(may 2019) is breaking a company
into divisions by providing more than one product or service,works for larger entities as it
empowers the various divisions to make decisions without everyone having to report to just a
few executives
advantages
*ensure each product gets the attention it needs
*help large companies stay flexible
*allows for a quicker response to industry changes or customer needs
*promotes independence autonomy and accustomed approach
(ii) matrix structure:this is when employees work across departments,it looks like a grid it
shows functional teams that form for special projects
advantages*allows supervisors to easily choose individuals by the needs of a project*gives
more dynamic view of the organization *encourages employees to use their skills in various
capacities aside from their original roles

CAROLINE MAVUNGA
TASK 1.1 MANAGEMENT STRUCTURES
(iii) flat structure:is a devoid of job titles and managers,everyone has the same power to
choose their work
advantages
*gives employs more responsibility
*fosters more open communication
*improves coordination and speed of implementing new ideas
(iv) Hierarchial structure:is when the chain of command goes from the top(e.g the
CEO)down(entry level and low level)and each employee has a supervisor(Shannon Williams)
advantages
*better defines levels of authority and responsibility
*shows who each person reports to about specific projects
*gives each employee a speciality
*motivates employees with clear career paths and chances for promotion
2 Management structure at Doha Marriott Hotel hierachial structure
the hotel has 362 rooms and facilitation products include restaurants,bars,customer service
and online reservations(Marriott 2016)The hotel uses the hierarchial structure of management
this helps the hotel in developing management strategies that are in line with the objectives of
the company according to Hall C(2010)
3 Management structure at Bulawayo Rainbow Hotel(3 star hotel)

CAROLINE MAVUNGA
TASK 1.1 MANAGEMENT STRUCTURES
strategically located in the city of Bulawayo,the hotel boasts of 180+ rooms,restaurant,bars
and conferencing facilities making the hotel the prime of high profile conferencing
events.The organization has the hierarchy structure of management from the CEO down to
the departmental supervisors (rtgafrica)
RECOMMENDATIONS
I would recommend both hotels to continue using the management structures they are using
currently
CONCLUSION
the core factor of both hotels is people,aside from that the staffing structures of both hotels
helps the organizations in developing strategies that are in line with the objectives of the
hotels
REFRENCE LISTS
www.reference.com
Hall.C.(2010)Marriott Hotels case study
Jim Molis.Mchelle Seidel(May 2019)
www.doha-marriothotel.com
www.rtgafrica.com