Rooms Division Operations Management Report - Hospitality Business

This report examines Rooms Division Operations Management, focusing on the Hilton Hotel as a case study. It delves into the importance of property interiors and design, highlighting the significance of ambiance and brand image. The report outlines key aspects of planning and management for accommodation services, including building regulations, customer considerations, technological advancements, and the importance of quality staff. Furthermore, it identifies operational issues affecting management and business performance, such as the need for effective marketing strategies and promotional activities to sustain a competitive position in the market. The report references key sources like Davis et al. (2018), Han and Hyun (2017), and Hobson (2018) to support its analysis of the subject.

ROOMS DIVISION OPERATIONS
MANAGEMENT

TASK 3

3.1 Importance of property interiors and design for
effective management
 Designing and property interiors include pattern of rooms,
color, shape and ambiance f Hilton hotel.
 It has always focused on interior property to maintain
ambiance in the hotel premises.
 There should be surety of quality and establishment of brand
image in the competitive world.

3.2 Main aspects of planning and management of
accommodation service function
Critical aspects of planning and management of accommodation service function
includes:
 Building Regulations:
 Customer Regulations:
 Technological Use:
 Quality & Experienced Staff:
 Physical Conditions:
 Growth in the market:

3.3 Operational issues affecting management and business
performance of accommodation services.
 Hilton International face various operational issues regarding
business performance and management of accommodation
services.
 It is suffering from sales growth due to deficiency of marketing
strategies and effective promotional activities.
 In the competitive market it has to sustain its position through
promotion channels like newspaper, social media.

REFERENCES
 Davis, B. and et.al., 2018. Food and beverage management. Routledge.
 Han, H. and Hyun, S.S., 2017. Impact of hotel-restaurant image and
quality of physical-environment, service, and food on satisfaction and
intention. International Journal of Hospitality Management. 63. pp.82-92.
 Hobson, E., 2018. Front-of-house keeping. Professional Beauty, (Jan/Feb
2018), p.110.

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