Comparative Analysis: Room Division Operations Management in Hotels

This report provides an analysis of room division operations management, focusing on a comparative study between a four-star hotel, Thistle Kensington Gardens, and a five-star hotel. It discusses the similarities and differences in accommodation and front office services, highlighting the roles and responsibilities of staff in each setting. The report evaluates the services provided by the room division in both hotels, detailing aspects such as customer service, amenities, and additional facilities. References to relevant academic sources support the analysis, providing a comprehensive overview of operational practices in the hospitality sector. Desklib provides access to this document and numerous other solved assignments for students.

Room Division
Operations Management
Thistle Kensington Gardens

Task 1.1, 1.2, 1.4

Discussing accommodation and front office
services for different organisations
There are many similarities and dissimilarities between four star hotels and five star hotels. The
accommodation and front office services for different organisations two hotels are chosen one is
Legendary a five star hotel and second is Thistle Kensington Gardens which is four star hotel of
London. In terms of accommodation and front office services of five star rating rating hotels, they
provide the ultimate luxuries and sophisticated services regarding the services of accommodation
(Anderson and et.al., 2015). While in their accommodation facilities of Legendary Hotel their
rooms are accommodated with luxuries such as granites, double vanities electronic systems etc. In
their front office they have their staff works until their guest walk in and till they depart from the
hotel and their staff works for 10-14 hours in a day. In the same way in four star hotels their
accommodation facilities are full upgraded and stylish and also comprises of guest rooms. They
also offer some extra amenities such as king size beds, mini bars and many others services. In their
front office services their staff work for the limited hours along with front office services of for
limited number of hours.

In four star Thistle Kensington Gardens the roles and responsibilities of a range of
accommodation services their staff provide extensive personalized services to their
guests along with all time attention towards their needs and desires. The key roles
and responsibilities of staff of hotel is to offers 24 hour room service for food and
beverages (Armony, M. and et.al., 2015). Their reception services are opened for 24
hours a day along with multilingual staff. In their room amenities their
accommodation facilities area beyond with personalized accommodation services
which are the key roles and responsibility of their staff. The other hotel in
comparison to it are open only for the 18 hours and don't have such services and
areas of working which are provided in Thistle Kensington Gardens
Analyzing the roles and responsibilities of a
range of accommodation and reception services
staff.

Evaluating the services provided by the room division in
a range of hospitality business.
In five star hotels the range of the services provided by room division by the Legendary
Hotel of London is that they offers the extensive range of services to its guest such as
excellent level of comfort, quality and luxuries to its customers (Croson, and et.al., 2013).
They provide customized services to its guests like greetings, flowers and presents for
them, personal care products and many extra facilities like shoe polish, ironing etc. In
addition to this they also have glance service, valet parking services and 24 hours of
food, beverages and minibar services to guests. In four star hotels Thistle Kensington
Gardens their services regarding the room division are excellent and they also offers
services like Wifi, 25% discount on food and beverage service in all public areas of the
hotel etc. In their room service division they also offer cosmetic and branded bath
products to its customers (Davis, P.J. and Cladis, F.P., 2016). Hotel has large area of parking
and is near to all the places and garden which can influence the customers.

REFERENCES
Anderson, D.R and et.al., 2015. An introduction to management science: quantitative approaches to
decision making.
Armony, M. and et.al., 2015. On patient flow in hospitals: A data-based queueing-science perspective.
Stochastic Systems. 5(1). pp. 146-194.
Croson, R. and et.al., 2013. Behavioral operations: the state of the field. Journal of Operations
Management. 31(1). pp. 1-5.
Davis, P.J. and Cladis, F.P., 2016. Smith's anesthesia for infants and children. Elsevier Health Sciences.
Dobrzykowski, D. and et.al., 2014. A structured analysis of operations and supply chain management
research in healthcare (1982–2011). International Journal of Production Economics. 147. pp.
514-530.