Hotel Management: Front of House Operations, Planning, and Issues

This report delves into the critical aspects of front-of-house operations within the hospitality sector. It emphasizes the importance of the front office, highlighting its role in customer relations and data security. The report examines key areas such as property management systems and point-of-sale management, stressing their significance in effective planning and service delivery. Furthermore, it identifies and discusses critical operational issues like overbooking and labor shortages, which can significantly impact a hotel's performance and customer satisfaction. The report emphasizes the interconnectedness of various departments within a hotel and their collective impact on the overall guest experience.

Rooms Division
Operations
Management

 2.1 Assess the importance of the front of house
area for effective management.
• All the department in the hotel is equally important and
necessary. Each department are link with each other. Front
office necessary for getting the customer approval.
• On the other side, housekeeping department is necessary to
keep the customer case and full fill their basic needs and
requirement (Walker, 2016).
• It also helps to make perfect hotel ambience and guest
relation. Customer relation are mentioned with the help of
overall efforts of the all departments. Front office is very
important for keeping the customer data safe and secure.

2.2 key aspects of planning and management of the
front house area
 Property management system: this planning management main
role is to manage the human resources, tour operations, finance
and infrastructure. Effective management planning gives the
quality services.
 Point of sale management: this management is comes under
front office management which keeps the planning of new
clients. Keeping the data of existing clients. Effective
management of the company will give effective management
output.

2.3 Critically aspect the key operational issues
affecting the effective management business
performance.
• Overbooking: this is the key issues in the hospitality sector
(Davis, 2018) Due to misconception front office did overbook
of the customer which lead low effective management in the
hotel which lead low satisfaction of customers.
• Labour shortage: this is the another issues which occurred
due to lack of employees in the working management. This is
the common issues facing by the hospitality sector due to
seasonal demand.

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