International Hotel Management: Operations and Analysis Report

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Added on  2022/12/17

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This report delves into the intricacies of international hotel management, using Marriott International as a primary case study. It covers key areas such as food and beverage operations, housekeeping, and customer satisfaction. The report examines Marriott's approach to managing a diverse portfolio of hotels, its strategies for enhancing customer experience, and its responses to challenges like the coronavirus pandemic. It highlights the importance of effective leadership, employee training, and adapting to global trends. Furthermore, the report explores specific aspects such as safer food practices, allergen management, and the significance of online reputation. The analysis provides insights into the various functions and operations necessary for successful hotel management, emphasizing the need for adapting to changing market dynamics and maintaining high standards of service.
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