Hotel Operations: Room Division, Front Office Services, and Management

This report, prepared for a room division department, comprehensively covers essential aspects of hotel operations, including accommodation and front office services. It analyzes the importance of the front-of-house area, emphasizing its role in effective management and customer satisfaction. The report delves into planning, organizing, and coordinating front-of-house activities, alongside key operational issues affecting hotel management, such as financial management and customer service. It also examines the roles and responsibilities of various staff members within the accommodation and reception services. The report concludes by highlighting the significance of room division management and the services provided by housekeeping and front office departments. The report is supported by references to relevant literature in the field of hospitality management.

Room Division
(TASK 2)

Table of Content
 Introduction
 Importance Of The Front Of House Area To Effective Management
 Aspects Of Planning And Management Of The Front Of House
Area
 Key Operational Issues Affecting The Effective Management
 Conclusion
 References

Introduction
Hospitality management industry is to earn the satisfaction of their
customers, they offers different services for to indulge them, they
take of a lot of functions to accomplish this purpose, one of them is
Room Division Management (RDM), the function of this is to take
care of environment of rooms

Importance Of The Front Of House
Area To Effective Management
The front of the house area is essential to manage all the services to
establish a hotel in a prominent way, as being a supervisor it is their
responsibility to maintain the front of the house to increase a
business in a good way, for that front of the office has to involved in
the entire procedure. To make the staff understand the the
importance of front office of house to handle the Bell Energy
Meeting in a leading way, there are certain things that should be
include under the front office house.

Aspects Of Planning And Management
Of The Front Of House Area
Planning – It prepares the plan that executes all the activity with an
effective manner, it makes the strategies for the work to be done.
Organising – Front of house area is organizes the team that can
accomplish a task and for example, meetings and events in the hotel.
It carries the all the activities that are going to organize in the hotel.

Contd..
Coordinating – Coordination between the staff and between the
management and clients is very important because it conveys the
messages among the people, that are essential to communicate
between the parties.

Key Operational Issues Affecting The
Effective Management
There are various operational issues in the hotel that are identified by
the higher degree of customer satisfaction, marketing, sales,
accounts and finance management. The front office manages the
financial management on the basis of accounts of a company, that
are analysed in quarterly basis to evaluate the business of the hotel.

Conclusion
The above report is prepared for the room division department that
provides various kinds of services under house keeping and front of
the house, which have some roles and responsibilities to manage the
hotel.

References
Lewis, M. A. and Brown, A. D., 2012. How different is professional
service operations management?.Journal of Operations
Management. 30(1-2). pp.1-11.
Langabeer, J. R. and Helton, J. R., 2015.Health care operations
management. Jones & Bartlett Publishers.
Ivanov, S., 2014. Hotel revenue management: From theory to practice.
Zangador.

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