This report examines change management and organisational development within the context of the Barnacle Bay country hotel. It discusses the impact of emergent changes, provides guidance to Rita Clement on undertaking a planned approach to change using Lewin's change management model and organisational development approaches such as problem identification, data collection, feedback, and strategic planning. The report further explores potential conflicts arising from the implementation of changes, including issues related to service quality and the impact of external factors like the COVID-19 pandemic. The analysis concludes that while unplanned changes can have both positive and negative effects, a structured approach to change management is crucial for the hotel's success and competitiveness.
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