This report delves into the critical role of front office management within the hotel and hospitality industry, emphasizing its impact on customer satisfaction and overall business performance. The report highlights the importance of the front of house area in creating a positive customer experience, and analyzes key aspects of planning, organizing, coordinating, controlling, and evaluating front office operations. Furthermore, it identifies and discusses major operational issues affecting the effective management and business performance of the front office, including accounting, finance, sales, and marketing. The conclusion underscores the essential role of front office managers and the need for maintaining high levels of staff motivation and satisfaction. The report also references relevant literature to support its findings.
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