Management Report: Analyzing Problems and Solutions for Imperial Hotel

This report provides a comprehensive analysis of the management challenges faced by Imperial Hotel, focusing on issues such as poor operating procedures, low-quality services, and customer dissatisfaction. The report identifies key problems including high staff turnover, negative customer relations, and the lack of advanced technology. It proposes solutions centered around understanding customer perspectives, improving staff training to meet customer expectations, handling customer complaints effectively, and gathering feedback from customers to enhance services. The report emphasizes the importance of customer satisfaction, employee development, and strategic planning to improve the hotel's performance and achieve its goals. It also highlights the need for a customer-centric approach, focusing on the needs and expectations of guests to enhance the overall business outcomes and brand reputation.

INTRODUCTION TO
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
ANALYSIS OF THE PROBLEM...................................................................................................3
Problem of the business...............................................................................................................3
Solution to solve problems of the business..................................................................................4
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In order to perform management functions, there are various advantages can be seen at
workplace through the company can achieve their targets and goals. Management also assist to
attract various customer at workplace through the company can easily enhance profits and
revenue (Starr and Van Wassenhove, 2014). Management also require to identify potential
performances of the business which occur high impact on the business operation. In this way, the
enterprise can operate effectively at various parts of the company. Present report is based on
Imperial hotel which provide various types of hospitality services in various parts of the world.
They have various facilities such as conference room for 100 people and 500 bedrooms, and
many other facilities. For gaining insight knowledge of the company present report covers
management theory for the company which assist to solve business issue within the enterprise.
Further, it also analysis specific problem which reduce company profits and revenue at
workplace. In addition to this, report focus on company strategies through, they can enhance
their profits and revenue through following different activities and actions in various areas of the
world. In this way, brand reputation of the company assist to create positive impact on the
business operation which enhance profits and revenue. Moreover, it determine method through
the enterprise easily expand their operation and outcomes in different places of the company. At
last, it provides summary of report which understand to analysis impact of the business
performances at workplace.
ANALYSIS OF THE PROBLEM
Problem of the business
In order to perform functions in Imperial hotel there is poor operating and control procedure
which create negative impact on the business operation and outcomes. This is because, the
company is using very low quality products and services and employee are not according to
customer requirement which create negative impact on the business operation and outcomes
(Vijayan and Kamarulzaman, 2016). In this way, every individual of the enterprise try to solve
this issue but they are fail to operate effective functions and operations. The cited firm every
month take survey of guest satisfaction and they are fail to operate it effectively and honestly so
that it create negative impact on their business operations and outcomes. This is because, staff
turnover is very high therefore the company need to recruit member again and again. It generate

high cost for giving them proper training at workplace. Most regular complaints are creates due
to negative relations with people at workplace so that they are unable to demonstrate effective
functions towards customer (Starr and Van Wassenhove, 2014). Brand reputation of the
enterprise is too low so that customer are not interest to purchase particular products and services
in different areas of the company.
In addition to this, Imperial hotel also unable to deliver product quality because staff
member such as housekeeping, kitchen and maintenance cannot attain standard of products and
services. Thus, it is essential to solve this issue because it also creates many issues such as
reduce profits and revenue adverse impact on the brand of company and many more things, due
to company technology guest are also negatively impacted (Wisner, Tan and Leong, 2014.). This
is because, in hotel there is no advance technology plays so that customer are unable to access
internet and many other facility at workplace. Therefore, employee are also unable to provides
services that create problems at workplace. Thus, it will also create negative impact on them. In
now a days, advance technology play very important role in everyone life so that it is require to
perform functions and operations according to customer requirement. Further, it also assesses
that the chosen company is continuously using recruitment of new people with the help of
agency (Vijayan and Kamarulzaman, 2016). As results, Grand hotel is face challenges because,
staffing the housekeeping department overseen executive people. To solve this problem,
manager tries to make long term planning to recruit member at workplace. With the help of
contingency management theory, the company can deliver effective information’s and services to
customer by employee of the company.
Moreover, Imperial hotel has not effective workers who can understand customer needs and
provide them accordingly. They have no proper knowledge regarding business outcomes. It is
also determines various benefits which need to be taken at workplace to solve the business issues
and problems (Vijayan and Kamarulzaman, 2016). It determine adverse impact on guest of the
company. From the above discussion it has been analysis that the company is not effectively
working and there are various guest who are not happy with company services. Thus, he cited
firm need to concentrate on their services which provide better and create positive impact. In this
aspect, working properly according to customer requirement need to be make at workplace so
that Imperial can handle all issues and outcomes easily (Starr and Van Wassenhove, 2014).

Solution to solve problems of the business
In order to solve the business issue Imperial need to concentrate on various activities which
create impact on operations and functions (Vijayan and Kamarulzaman, 2016). There are various
element in which the company can find business issue and solve it properly:
Analysis the problem according to customer perspective
In respect to handle business problem, Imperial need to concentrate on customer
perspective which acquire through determine their needs and requirement from the company. For
this element, the cited firm has responsibility to enhance their operating and control procedures
at workplace. It will assist to meet with basic standards of operating procedures which provides
positive results at high cost. In this aspect, the cited firm has responsibility to identify and ask
customer needs to that they can provide services accordingly (Wisner, Tan and Leong, 2014.). It
will assist to measure outcomes and operation which based on the business requirement.
Customer perspective assist to make solutions for various issues and problems at workplace. As
results, the firm can easily attract various customer at workplace (Nobre and Zawadzki, 2013). In
addition to this, it is also assist to enhance profits and revenue at workplace which helpful to
operate functions and outcomes in effective way. In addition to this, the cited firm is also
responsible to determine effective outcomes and operation which can be enhance knowledge and
skills of person. In this way, the chosen organisation can easily delivers outcomes that are easily
satisfy to each customer and serve products and services according to their requirement (Wisner,
Tan and Leong, 2014.). As results, they can achieve high market share and outcomes at
workplace. With ascertains results and performances, it is important to maintain relations with
customer so that they can visit again at workplace. In this way, Imperial hotel has various
advantages through they can serve products and services accordingly. As results, they can easily
capture whole market which describes to attain positive results and performances (Vijayan and
Kamarulzaman, 2016).
Make staff aware towards the customer expectation
Imperial hotel has not efficient and effective staff member who can participate to achieve
goals and objectives. Thus, the company is unable to perform their functions according to
business requirement (Pantelidis, 2016). In this aspect, the chosen organisation has responsibility
to serve their products and services through focusing on each customer requirement. In this
aspect, training and development programs need to be taken at workplace through workers can

enhance their efficiency and performance to satisfy customer and their requirement. With the
help of effective operating and control system, stock being regularly pilfered that gives evidence
to meet with operating procedures. In this way, chosen firm can provide awareness to employee
that how to treat with customer to satisfy them at workplace. Thus, they will easily understand
expectation of customer (Modell, 2014). It will create positive impact on the business operations
which play to determines impact on the business operations and outcomes within the enterprise.
There are various element which need to be ascertain for development of the cited firm such as
role play, seminar and conference and many other things. It will assist to enhance knowledge and
skills towards customer requirement so that the business can serve their products and services
accordingly (Fartoukh, 2014.).
Train to staff to handle customer complaints
In respect to handle with customer complaints, the company need to focus on customer
requirements. In this way, they can concentrate on each activity of the business which create
impact on the business and its operation (Vijayan and Kamarulzaman, 2016). It will assist to the
company to provide employability to each people at workplace. Imperial hotel has responsibility
to serve products and services according to customer demand and requirement so that they can
easily handle business situation and operations. Firstly, the company has responsibility to listen
each customer and their requirement from the business activity. Thus, they can easily solve
business issue and enhance their revenue. Each employee require to listen regarding customer
complaints which they are face within the hotel (Nobre and Zawadzki, 2013).
If employee are not handle business issue and complaints of customer, they are unable to
attract potential customer towards the company and their operation. In respect to this, the chosen
business need to concentrate on each activity which create impact on the business and their
outcomes. There are various elements in which the company can listen regarding customer
complaints (Burman, 2015). It will make positive impact on the business and its operation.
According to customer complaints, each employee need to be perform their functions and
operations. In this way, the cited firm has responsibility to provide them proper trading to handle
business situation and problems. For example, the company can give training to employee for
handle multiple task at workplace (Wisner, Tan and Leong, 2014). This is because, if they are
able to solve multiple issue, the cited firm can easily solve various issue at workplace together.
In this aspect, the cited firm has advantages to solve their issue with exploring various

opportunity that are require to handle business operation and activities (Starr and Van
Wassenhove, 2014).
Feedback from customer
The chosen business can also take view point of customer regarding operating and
control procedure at workplace. It is helpful to solve difficulties to recruit member at each room
attendance.
When the business face issue which is related with customer complaints regarding poor
operating and control system, it is essential to take feedback from them regarding business
operations and outcomes (Hopkin, 2017). In this aspect, Imperial need to take views of employee
that how to company is deals with their issue so that they can maintain loyalty towards the
business and its operations. With ascertain outcomes and operation, the chosen enterprise is also
responsible to delivers effective results and performances at workplace. It will assist to measure
outcomes and performances which need to be manage at workplace (Cooke and Bartram, 2015).
In this aspect, the chosen enterprise can conduct market survey in which questionnaire can feel
by various customer. In this questionnaire various types of questions are take which demonstrate
company performances and outcomes effectively. In addition to this, the cited firm can also take
views from customer regarding their services which company is providing at workplace. This
will encourages to various people and organisational member to take part to achieve goals and
objectives. It will make sustainability of customer and employee at workplace (Verzuh, 2015).
Further, it is very important to maintain relations with outside people of the company
because they are working as word of mouth. They are determines their roles to ascertain business
results at workplace. In this way, there are various elements which need to be follow at
workplace which demonstrate benefits to the company so that they can perform functions and
operations accordingly (Karlsson, 2016). It will encourages to customer to take part in Imperial
hotel services. In this way, the firm is also responsible to make standard to each element which
make effective and positive impact on operations.
CONCLUSION
From the above report, it has been articulate that Imperial face many issue due to poor
satisfaction at workplace of the company. In this aspect, the company need to be focus on each
customer requirement through they can handle business issues and problems at workplace,
furthermore, due to poor operating and control procedure at workplace of the cited firm is unable

to serve services and products to potential customer so that they have to concentrate on customer
requirement and outcomes at workplace. In this way, they can easily attract various customer
together through serving different types of products and services. Moreover, it also summarize
about customer complaints which need to be solve at workplace to make loyalty towards the
business and its operations. In this aspect, the cited firm can concentrate on various element
which ascertain for overcome weakness and problems at workplace. In addition to this, the
chosen business has very low quality of technology which create impact on their operations and
outcomes. As results, the cited enterprise is responsible to solve these issues so that they can
attract various customer together at workplace. In this aspect, employee of the company are
require effective training and development programs so that business can maintain loyalty
towards the enterprise. With the help of different awareness, Imperial hotel can easily determines
their services and products according to customer requirement. As results, it create positive
brand impact on the business and its resources. At last it also concluded that the chosen business
has opportunity to delivers qualitative products and services which make brand impact on the
firm.

REFERENCES
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Verzuh, E., 2015. The fast forward MBA in project management. John Wiley & Sons.
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Wisner, J. D., Tan, K. C. and Leong, G. K., 2014. Principles of supply chain management: A
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