Professional Development Plan for JW Marriott Grosvenor House Hotel

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PROFESSIONAL IDENTITY AND PRACTICE
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Table of Contents
Introduction...............................................................................................................................3
LO1...........................................................................................................................................4
LO2...........................................................................................................................................7
LO3...........................................................................................................................................8
Conclusion..............................................................................................................................15
Bibliography...........................................................................................................................16
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Introduction
Professional development is the integral part of every hotel organization in order to gain high
productivity and provide best services to the customers. Moreover, it is found that hospitality
organizations of UK are trying to update their service levels for which skills, competences
and various learning approaches needs to be developed for creating a professional
development plan. This study has discussed about on-going professional development plan
and self-learning approaches of a well-known hotel organization of UK, JW Marriot
Grosvenor House Hotel that is located in London. This hotel organization is found to have
opened in 1929 in the area of Mayfair in London (marriott.com, 2019). Moreover, the main
aim of the study is to improve the skills and learning techniques of new and existing
employees in order to improve the service level of organization. The expectations of the
employer of the organizations related to professional skills and standards are provided in the
study.
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LO1 Explore the importance of on-going professional development and self-directed
learning to enhance professional identity and career opportunities
P1 Examination of the key benefits related to on-going professional development for
stakeholders present in the organization.
Professional development is the on-going process for developing the learning as well as
practical skills of the employees. In JW Marriot Grosvenor House Hotel, the employers
require to develop on-going development plan for gaining the mentioned benefits from
employees in the hotel business:
Figure 1: Benefits of on-going development for the employees in hotel
(Source: Francis and Baum, 2018)
Improve efficiency and existing skills: As mentioned by (), in the age of competition,
employers are in search of cutting costs in providing training to the employees. Hence, offer
and promotion of professional development options can show the staffs and other operating
workers that employers care for their career progression. Moreover, in JW Marriot hotel,
employers and HR manager can increase the talent of the employees by creating a
development program which would help in improving the stakeholder figure in the hotel.
Being a 5 star hotel, the hotel managers require to spend more time on development of skills
of employees, otherwise, the rating of the hotel may fall down.
Improve productivity and company culture: Development is important for gaining
consistency among the staffs (Nieves and Quintana, 2018). It is found that when a company
spend more time on developing communication skills, self-management skills and other
personal development skills of the employees, the service standards gets increase
automatically which ultimately enhance the productivity level of the organization. In JW
Marriot, employees require to meet all the demands of the guests in order to sustain their
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competitive position in the Hospitality industry of UK. Hence, developing competency skills of
the staffs can help in boosting the profit level as guests would give positive review about the
hotel environment and services. On the other hand, company culture of this 5 star rated
organization matters a lot because business class guests and high-class tourists are found
to book their accommodation in this hotel.
Hence, development of new skills such as problem solving skills and dealing with cross
cultural environment plays an important role. Hence, it can be said that developing skills of
every employees can help in presenting a friendly and familiar culture in the hotel
organization.
Develop confidence and credibility: It is found that in every single day, staffs have to face
new types of guests in their hotel; hence, training and developing their self-management
skills continuously can help in boosting their confidence level. Moreover, this would help in
understanding the demands of variable customers that would enhance the productivity level
as well. At this, Neupane (2015) commented that on-going developmental plan enable to
build credibility as they would be able to gain new skill sets along with certificates which
would be important for their career development.
Increase retention and review personal development: Professional development of the
organization is important for enhancing the employee retention strategy. Life-long learning
process helps employees to gain new experience and also aids them in getting engaged
with their work. As for example, in JW Marriot hotel, employees need continuous
developmental training to assess the self management skills. Moreover, this would help in
understanding the weaknesses and strengths of every employee that is important for
preparing the plan effectively.
P2 Investigation of the professional employer expectations of skills and competencies
in JW Marriot hotel
Professional employers of the organizations are found to expect high productivity from their
employees. IN JW Marriot, managers are in search of understanding the needs of the
employees in order to increase the sales number in their hotels. Lists of skills that are
expected from the employees in the JW Marriot hotel are mentioned below:
Maintenance and cleaning skills: Maintenance skill sets of the hotel are the important
requirement as guests are in search of hygienic and clean environment in hotel premises.
The skills that are included under these are teamwork, appropriate planning of activities and
use of proper cleaning methods are the important requirements.
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Effective communication skill: Hotel employers want to have employees that are good in
communication skills as this component is the main weapon for satisfying the customers in
this industry. JW Marriot hotel managers are in a need of having employees that are
effective in both verbal and non-verbal communication skill. They expect that employees will
use fluent and simple words with the customers in order to convince them for booking
confirmation at the hotel.
Management skills: Jackson (2015) stated that hotel organizations need management
skills, leadership skill, customer service skills and strategic thinking skill in order to enhance
the service level. In JW Marriot, the employers push their employees to attain this skill so
that they can manage every situation tactfully. Moreover, employers are expected to having
effective soft skills and technical skills so that they can operate the digital technologies that
are present in every hotel rooms and office area. These skills are required to manage all the
workload of the hotel. In addition to this, these skills are important for adjusting themselves
in every changing situation of this hotel organization.
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LO2 Assess own skills, competences and the different learning and development
approaches
P3 Assess own abilities, skills, and competences for a specific job role
I have applied for the job role of talent acquisition manager of JW Mariott Grosvenor
House hotel. I have previously worked as a talent acquisition manager of Hilton hotel for 2
year. I have observed that my communication skill has been developed by working as a
talent acquisition manager. I was able to recruit talented staffs for the organization that were
able to bring innovation to the organisation. Effective communication skill plays a key role in
improving the productivity of the organisation (Deng, 2017). My communication skill has
also helped to drive talented candidates for a specific job role. I have also observed that I
can easily motivate my subordinates. I have developed my motivational skills by working in
that organisation. Motivation is beneficial for increasing employee morale so that their
performance level can also be increased. It is stated that the motivational skill is one of the
most important concept in managing the employees of an organisation (Rasheed et al.,
2016).
I have been able to get a job done by motivating and communicating with the employees. I
have also made decision quickly on challenging situation. I have observed that I can be
able to keep calm in challenging situation and develop strategies plans for coping up with
such situation. This has helped me to lead the employees towards success. I was able to
achieve employee trust by helping them in such risky situations. I have also developed
conflict resolution skills. Conflicts may arise in any workplace but it is very important to
handle conflicts carefully (Currie et al., 2017). Conflicts leave a negative impact on the
business operation of an organisation. In the previous workplace, I have faced issues of
conflicts that were caused by communication gap among employees.
The conflict was affecting the corporate image of Hilton hotel, as the service quality of the
organisation was stagnating. I listened to the problems of employees and resolved it quickly
by ensuring enough communication among them. Thus, it can be stated that my conflict
resolution skills has been developed. I have also gained experience in team development,
leadership and recruitment analysis skills. I have also developed technical skills, as I
have to perform social an mobile recruitment. The social and mobile recruitment needs to be
performed through online job portals so that my skills have helped me to perform such job
duties.
P4 Review a range of learning theories and approaches used for personal and
professional development processes
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Kolb’s learning cycle is one of the most important learning theory that can be used for
personal and professional development. There are some other theories and approaches that
help to develop personal skills. The theories are discussed below:
Kolb’s earning cycle
This theory works on two different levels and four stages of learning. In the words of Smith
(2016) the theory is mainly concerned on the learner’s cognitive process of learning. This
learning process includes acquisition of such concepts that can be applicable in different
situations. According to this theory, learning is process where experience is transformed to
knowledge. The four stages of this learning cycle include concrete experience, observation
of new experience, conceptualisation and experimentation. The learning process becomes
effective when the leaner passes through these four stages.
Behavioural theories and approaches:
The behavioural learning theories refer to the change of occurrence rates. In the words of
Anderson (2016), learning can be gained by reinforcing consequences. Motivation plays a
key role in evaluating the process, which are goal directed. This theory also covers the
behavioural responses to the stimuli of environment.
Cognitive theory for learning
This theory refers to the knowledge acquisition process, mental structure formation and
information processing (Goldie, 2016). It is stated that the learning is an internal
phenomenon that is inferred from the activities of people. According to the cognitivists the
environmental condition of a learner also influences the process of learning. Continuous
practice and accurate feedback are required for developing the process of learning.
Self-managed learning
The self-managed learning process is beneficial for developing personal skills more quickly,
as the learners can understand the areas of improvement and take actions immediately for
developing that. The term self-learner refers to those learners who learn without the help of
any teacher and any professional courses. The learners can be able to se learning goals and
engage in the processes of learning in this process.
LO3 Design a professional development plan, within a specific work context
P5 Construct a development plan to enhance chosen skills and competencies within a
specific work context
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Te personal development plan will be constructed by setting SMART goals and SMART
action plans. The SMART goal is beneficial for achieving any objective within a given
timeframe. I have already worked in a hospitality organisation and developed my personal
skills. However, I will require developing my skills more so that I can be able to address the
current and future demands of the hospitality sector.
Specific: I need to develop my technical skills. In the recent era, technology is being
changed day by day so that I will need to learn new techniques for performing the
recruitment process through online efficiently.
Measurable: The goal is measurable as I will be able to develop my skills by taking different
trainings and online courses. I will be successful if i attend conferences at least once in a
month
Attainable: I will accomplish my goals by communicating with the trainer and attending
classes regularly. I will start studying different materials for understanding the online
recruitment process and I will learn how to handle online interview efficiently.
Relevant: I have applied for the job role of talent acquisition manager at JW Mariott
Grosvenor House hotel so that development of this skill will help me to perform better. I will
also be able to hire talented candidates for the organisation.
Time-bound: have set the time frame two month. My training will be over within two
months. I already have gained knowledge on the online recruitment process so that it will
take very less time to develop the skill.
The developmental and behavioural learning theory will be beneficial for developing my
skills. The developmental theory refers to five stages such as assimilation, accommodation,
conservation, egocentrism and schema (Illeris, 2018). This will help me to develop my
technical skills as well as other managerial skills. The service quality Grosvenor house
hotel will be increased, as it is stated that the service quality of the hotel has become poor.
Development of such skills will help me to recruit qualified and talented candidates for a job
role so that they can be bale to bring new innovative ideas in the organisation. In this way,
development of these competencies will help me to direct the organisation towards success.
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LO4 Demonstrate a range of service industry and transferable skills for a job
application
P6 Undertake a job interview for a suitable service industry role
Mock Interview
Interviewer: ”Tell us about yourself?”
Applicant 1: I am a highly social perform, who loves to interact and work with others and
help in the overall growth of the team.
Applicant 2: I am very obedient and have been high performing employee in the last job in
which I was working.
Interviewer:”How much stress can you handle?”
Applicant 1: I am fine with dealing with moderate levels of pressure however I tend to get
nervous at times
Applicant 2: I can handle stress very well and able to thrive under pressure situations a lot.
Interviewer: “Do you have any prior experience working in the hospitality industry?”
Applicant 1: No, this would be my first job if I get selected.
Applicant 2: Yes, I have worked in two hotels at the managerial level and staff members
such as housekeeping, front desk managers, and others.
Interviewer: “Where do you see yourself in the coming years?”
Applicant 1: I see myself working hard in this company if I am chosen.
Applicant 2: Irrespective of where I am, I plan to increase the productivity of wherever I am
working. I will do this by implementing motivational skills to push employees and evaluating
the existing resources so that they are better used in the enterprise.
Interviewer: “Why do you think you would fit well into the hospitality industry?”
Applicant 1: The love I have for socialising well with people will make me a good fit for this
industry as I feel that this industry operates on good relations.
Applicant 2: I feel I understand this industry well enough to push the profits of the company
I work in create memorable experiences for customers so that they come back to any hotel
in which I am working.
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Curriculum Vitae of Applicant 1
Tom Segura
432B Up St.
Downtown abbey, United Kingdom
Dolphin Apartments 7/8C Floor 6
Contact Number- [phone]
Objective
My objective fit in well with the employers that hire me as I am a very social perform who
loves to speak and be part of any conversation.
Academic Qualification
Level Passed year University/School
High School 2012 James Shirley High School
Graduation (Bachelors in
Commerce)
2015 Imperial College of London
Post Graduation (Masters in
Business Administration)
2017 University of Heathmore
Other Qualification
I have a diploma in soft skills and able to understand aspects such as body language, micro
and macro expressions and the base line motivations of the people that work with me.
Personal Strength
I am a highly punctual perform who is on time to any event that I am needed at. I have good
communication skills and am able to speak on a variety of topics.
Hobbies
 Swimming
 Cricket
 Baseball
Personal Profile
Date of birth- 5/7/1994
Gender- Male
Marital Status- Single
Languages Known- English and French
Nationality- British
Date: 4/17/2019
Place: Downtown abbey
Tom Segura
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Signature
Curriculum Vitae of Applicant 2
Irene Ryan
879D James St.
London, United Kingdom
Maccrel 7/8A Floor 2
4/17/2019
Contact Number- [phone]
Academic Qualification
Level Passed year University/School
High School 2011 Degrassi High School
Graduation (Bachelors in
Hospitality)
2014 University of Birmingham
Post Graduation (Masters in
Hospitality management)
2017 University of Birmingham
Other Qualification
I have diploma in computers software with which I am able to run software such as MS word,
excel and others applications.
Work Experience
1) Name of the Company – Hilton Hotel
Duration- From 1st June 2017 till 31st January 2019
Job Role- Floor Manager
Responsibilities – Supervising and assuring the quality of work that was going on in the
enterprise.
Personal Strength
I am a highly responsible person and I make sure that any task, which I am signed, is
finished.
Hobbies
I love order activities such as playing chess, snakes and ladder and other board activities.
Personal Profile
Date of birth- 1/2/1993
Gender- Female
Marital Status – Married
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