School of International Hotel Management: Personnel Resourcing Report

This report analyzes personnel resourcing and development within the context of the Sheraton Skyline Hotel London Heathrow. It begins with an overview of employee resourcing and a PESTLE analysis, examining the political, economic, social, technological, legal, and environmental factors impacting the hotel. The report emphasizes the importance of effective recruitment and selection processes, highlighting their role in attracting and retaining skilled employees to provide quality services. It then explores factors affecting equality, diversity, and organizational culture, recognizing both internal and external influences. The report discusses performance management techniques utilized by organizations, focusing on key performance indicators like performance appraisals and personal development plans. Finally, the report offers recommendations for the Sheraton Hotel, such as post-booking communication and regular staff performance evaluations, and includes a comprehensive list of references.

M5X01921 PERSONNEL
RESOURCING AND
DEVELOPMENT

TABLE OF CONTENTS
 OVERVIEW
 PESTLE ANALYSIS OF SHERATON SKYLINE
HOTEL LONDON HEATHROW
 IMPORTANCE OF EFFECTIVE RECRUITMENT AND
SELECTION PROCESS
 PRINCIPLE FACTORS AFFECTING EQUALITY,
DIVERSITY AND CULTURE IN AN ORGANIZATION
 PERFORMANCE MANAGEMENT UTILIZED BY
ORGANIZATIONS
 RECOMMENDATIONS ON ISSUES RAISED IN THE
PRESENTATION
 REFERENCES

OVERVIEW
Employee resourcing refers
as that part of development
and personnel that focuses
on recruitment and release
the employees from
organization and it also
helps to manage their
performance and potential
in the organization. The
Presentation is based on
Sheraton Skyline Hotel
London Heathrow. This
hotel offers rooms, bar, pool
and American restaurant for
the guests and tourists.

PESTLE ANALYSIS OF SHERATON SKYLINE HOTEL LONDON HEATHROW
 Political Factors - Sheraton Skyline Hotel have impact
of polices and regulations of UK government. There is
influence of Brexit on business of Sheraton Skyline.
Also, there is threat of terrorism.
 Economical Factors - High exchange rate in country
might be discourage the tourists from travelling. Thus,
this impact the business of Sheraton Skyline Hotel.
Income inequality can also impact the business.
 Social Factors - People are avoiding travelling due to
COVID-19 pandemic. Thus, this impacts on profitability
of the organization. On the other hand Sheraton Skyline
Hotel are also providing rooms for the COVID-19
patients.

CONTINUE
 Technological factors - Technology have huge impact
on the business of Sheraton Skyline Hotel. They are
using various software's in the hotel to improve the
efficiency in the organization. They are also using
digital technology for improving the customer service
and for doing promotion.
 Legal Factors- Legal regulations and laws are
influencing the business of Sheraton Skyline Hotel.
These laws includes Equality act, employment law and
Health and safety law.
 Environmental Factors - Climate changes can affect
the business of the Hotel. Also, sustainability and
environmental rules have influence on business
performance.

IMPORTANCE OF EFFECTIVE
RECRUITMENT AND SELECTION
PROCESS
 Effective recruitment and selection is Sheraton Skyline
Hotel because hotel industry is mainly dependent upon the
employees. Hence, there is requirement of skillful
employees in the hotel who can able to handle and satisfy
the needs of hotel guests.
 It is all about giving quality services to the guests by which
there satisfaction level get increased in the hotel. Through
this Sheraton Skyline Hotel is able sustain competitive
advantage.
 It helps in finding quality candidates for the vacant job role
in Sheraton Skyline Hotel. Skill and qualified workface is
able to provide better customer services to the hotel guests.

PRINCIPLE FACTORS AFFECTING
EQUALITY, DIVERSITY AND
CULTURE IN AN ORGANIZATION
 There are various factors that affect diversity, equality and
culture in the Sheraton Skyline Hotel. These factors can be
both internal and external which may affect the working in
an organization directly or indirectly, the impact of whose
can be measured with the help of performance indicators.
 The culture is affected by different religions working in the
same organization as the attitude of superiors can be
different towards each of the employees in the individual
means.
 Diversity in the Skyline Hotel is affected by both equality
and culture as different peoples working in in the same
organization can have different believes which may
collapse with the believes of other employees working
there.

PERFORMANCE MANAGEMENT
UTILIZED BY ORGANIZATIONS
 There are various key performance indicators used by the
Sheraton Hotel in order to ensure that targets are achieved and
the organization is getting competitive advantage. These key
indicators are not ready made solutions but are guidelines to
improve the performance level in an organization.
 Some Key performance indicators are performance appraisal,
Management by objective technique, performance management
framework technique and recognition programs, etc. The main
two key performance indicators that are useful for the Sheraton
Skyline Hotel from these examples are performance appraisal
and personal development plans.

CONTINUE
 Performance appraisal refers to a annual feedback of
the employees in individual means which will be
helpful in increasing the capability of the employees
separately.
 The personal development plans are strategies related
to training and development of each and every
employee working in the Sheraton Skyline Hotel in
order to increase their effectiveness and efficiency.
This will ultimately result in increasing the
performance level of organization.

RECOMMENDATIONS ON ISSUES
RAISED IN THE PRESENTATION
 Sheraton Hotel London should do post booking
communication with their guests so they can make prior
arrangements for the guests who wants to stay in hotel
rooms. Making arrangements as per guest’s suitability and
as per their wish will help them to retain the guests for
longer period.
 They need to evaluate the staff performance in hotel on
regular basis so that they can make improvements in their
performance level and if their performance is good then
employers do hotel can provide their staff incentives
through which there motivation level get increased.

REFERENCES
Books and Journals
 Ahammad, T., 2017. Personnel Management to Human
Resource Management (HRM): How HRM
Functions. Journal of Modern Accounting and
Auditing. 13(9). pp.412-420.
 Beevers, K. and Rea, A., 2016. Learning and
Development Practice in the Workplace. Kogan Page
Publishers.
 Nasi, K., Fillipidis, K. and Anastasiou, S., 2016, June.
Evaluation of hotel performance indicators and human
resources management parameters in Epirus, NW
Greece. In International conference on contemporary
marketing issues (ICCMI).

 Wong, S.C. and Lee, P.C., 2017. Roles of the Hotel
Training Professionals—Perspectives of Industry
Practitioners. International Journal of Hospitality &
Tourism Administration. 18(1). pp.61-83.
Online
 What is PESTLE Analysis, 2020. Available
through:<https://pestleanalysis.com/what-is-pestle-
analysis/>