Analysis of the Hotel Industry's Legal and Operational Risks

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BUSINESS SKILLS

Table of Contents
INTRODUCTION........................................................................................................................2
DISCUSSION AND CRITICAL ANALYSIS......................................................................................3
CONCLUSION............................................................................................................................8
REFERENCES............................................................................................................................. 9
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INTRODUCTION
Business skills define ability and the capacity of the business man. This report is the research
of the business function and also based on the different responsibilities of the hotels
industry and the outline of the business is too aware about the safety, health, and risk
management and about the Pros and Cons of the hotels. There is the description of the
legislative risk that the manager and the employees should consider in the hotel industries.
The legislation policies are taken place for the welfare of the industries and their
organization structure. The legislation risk covers various areas of the hotel industry like as
data protection, health and safety, risk management, licensing and there are the many
points comes under the Hotel Proprietors Act 1956 and this act defines the liability of the
proprietor in the certain circumstances to make good for any loss or the damage to a guest’s
property. This is the act where the proprietor and the staff members are responsible for the
damage property of the guests (Aslanertik, 2017).
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DISCUSSION AND CRITICAL ANALYSIS
IMPORTANCE OF THE HOTEL INDUSTRY IN THE DIFFERENT FIELDS
In this modern era the hotel industries are boosting quickly in the markets. There are
various things which take place around the hotel industry for their safety measures. There
are the different functions for these industries and these functions are mention below:-
 PROBLEM SOLVING:-The proprietor of the hotel always tries to solve the problems
of the guest. Whenever the guest faces the problems from the services or their other
facilities like as the food, health and safety, etc. This is the process where the guest
can do the complaints against their problems and takes the resolution of it
immediately. Health and food safety are major issue in the hotel.
 DECISION MAKING:-Decision making policy is very important in any fields for
achieving the goals; coordinate with their team members etc. Decisions are always
done with the help of their subordinates by helding the meetings, so the guest does
not face the problems in the hotels. The process of the decision making is very
necessary and it helps in the future to the staff members.
 PDP:-PDP is also known as the Professional Development Program, which has taken
by the trainer, manager, and the top level management for growing the skills of the
staff members in the fields of the hotel industry. These kinds of the programs and
the session are very important for developing the skills towards the guest and about
the services. These programs are playing the very crucial role for the organization
(Griffin, 2019).
 SWOT ANALYSIS:-The observation of the strength, weakness, opportunity and
threats of the industry. The analysis of the strengths of the organization is very
necessary and the weakness because once the weakness is analyse then it can easily
convert into the strength. This is very important to know about the threats so the
proprietors can take the initiative steps for coming out from that threats (Harvey,
2018).
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HOTEL PROPERIETORS ACT, 1956
Under the hotel proprietors Act 1956, hotel proprietor may in certain circumstances be
liable to make good pay any loss of or damage to a guest’s property even though it was not
due to any fault of the proprietor or staff of the hotel (Berends, 2018). There is various
legislation policies comes under this act and these policies are mention below:-
Figure 1 – Court
Source: - Wang, 2018
 INNS AND INNKEEPERS: - The hotel works under the legislation policies of this act
which is known as the Inns and Innkeepers and the Inns is refers to the liabilities and
the duties of the hotel industry not any other establishment. The proprietor of the
hotel like as an innkeeper, who works under the legislation policy to make the guest
happy (Bandi, 2017).
 DAMAGE TO GUEST’S PROPERTY:-Under the proprietors act 1956, the proprietor of
the hotels take care the property of their guest and never makes them disappoint
from their services, sometime the proprietor of the hotel also pay to their guest for
their loss of the property, these liability are mention below:-
1. Loss of the property when the guest is engaged in sleeping in their rooms, in
this case the proprietor pays for the loss.
2. This act does not cover the motor-cars or other vehicle and any animals does
not include on this act.
3. The property was stolen by their staff members this is the biggest liability for
the proprietor.
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LIABILITY
Proprietors pay for the loss of damage property of the guest. If any kinds of the loss find by
the guest then the liability comes under the proprietor of the hotel and the proprietor
manages the loss. There is no one who can share the loss with the proprietor.
HEALTH AND SAFETY
The hotel industries must take care about the safety of their guest in the hotels because
there are so many things which may causes the guest in any way like as, harm from the fire,
shocking of the lightning, providing the facilities of the transport etc. There should be the
precautions in the hotels regarding the safety measures. The companies make some
policies regarding the health and safety of the guest (Harvey, 2018).
Figure 2 - Health and safety
Source: - Berends, 2018
FOOD HYGIENE
Safety of the food includes the food hygiene, this is the essential part of the life so there
should be proper wearing of the clothes at the time of the cooking, wash the vegetables and
hands before cooking because there are the many diseases which is spread by the food. The
material which is used in the hotels should be good quality so the guest cannot face any
problems regarding their health because of food a person can also die. A personal diet of an
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individual is necessary to take in a day which is known as the balance diet. There are the
various steps which make the food good, these are mention below:-
 Do not cook the food without wearing the clothes or the safety measures.
 Always use the fresh vegetables for cooking the food.
 Hand wash is very necessary before eating and cooking.
LICENSE
License is very necessary for the hotels in the different fields like as permit for building,
police license, PF registration, ESI registration, etc. The license can help, whenever there is
the inquiry of the police. The license and the registration are required for opening the
business, hotels, hospital etc. It is very important for the proprietor, so they are not in the
tight corners (Hartman, 2017).
RISK MANAGEMENT
There are various uncertainties takes place is known as the risk factors, which covers the risk
management in the industry, these are mention below:-
FIRE SAFETY:-In the hotel industry, the tourist or the guest wants their safety from the
dangerous things, which can occur at any time so the first priority of the hotel industry to
provides the proper safety to the guest. There should be the fire extinguisher which works
properly at the time of the fire burns in the hotels. This is main cause of the death in the
hotels.
LUGGAGE SAFETY:-The safety of the luggage is very important so the guest can stay freely in
the hotels because sometimes the things can be stolen by the staff members, sweeper, by
other person etc. because once the reputation of the hotels becomes bad then it takes time
to covers that good will in the markets.
STAFF SAFETY:-The safety of their staff members are very necessary in the fields of the
health, savings, medical fitness so the many hotel industries provides the facilities of the ESI
which includes the family members also, Provident Fund (PF) for the future or it is type of
savings.
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FOOD SAFETY:-The precautions should be follows proper at the time of the cooking because
food is the biggest major for spreading the diseases among the guest. The vegetables must
be fresh so the there is no harm in the health (Hartman, 2017).
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CONCLUSION
This report defines the legislative risk which the manager and the employees cover in their
hotel industry. There is the discussion about the Hotel proprietors Act 1956, which defines
the responsibilities of the proprietor in the different fields and liabilities of the proprietors,
manages the problems of the guest, this act also describes the inns and innkeepers act,
damage of the property, safety concerns also manages by the industry. The employee and
the manager work together for covers this kinds of the things likes food safety, health
concerns, transport facility, sweeper facility etc. There is also description about the different
responsibilities, which describes the decision making policy, Development of the skills, staff
safety etc. and the risk management also covers the many points for describing the
uncertainties which may occurs at any time in the business. The Cons of this report is the
proprietor becomes the liable for any loss, which is not good and Pro’s the safety of the
guest property, health and also covers the risk management for the guest safety.
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REFERENCES
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