Analysis of Communication and Integration at Hotel Ritz London

This report provides an analysis of the communication and integration strategies at Hotel Ritz London, focusing on how different departments like HRM and Food & Beverage coordinate to enhance business performance. The report examines various communication methods such as text messages, group meetings, and emails, assessing their effectiveness in achieving organizational objectives. It emphasizes the importance of coordination and integration for improving customer service and increasing profitability. The report also includes recommendations to improve the overall business performance by coordinating with customers and sharing information. The analysis concludes that effective communication is crucial for achieving business goals through improved customer satisfaction and streamlined operations, as evidenced by the case study of Hotel Ritz London.

Hospitality
Business
Toolkit
Task 3

Table of content
• Introduction
 Exploration of the different functional roles within the hospitality sector
 Different communication methods
 Review of Coordination and Integration within a business organization
 Effectiveness of different communication methods, integration and
monitoring
 Judgments and recommendations on how coordination and integration
enhance overall business performance.
• Conclusion
• References

Introduction
Hospitality business is related different activities which are required to
be managed in order to increase the organisational productivity and
profitability. This presentation is based on Hotel Ritz London, that provides
quality of food and services to customers and increases organisation
productivity. This cover information about communication and integration
method which helps to attain the overall objectives.

Importance of coordinating and integrating functions of
department
In Hotel Ritz different types of
organisational structure is
followed by organisation that is
operating by food and beverage
manager . The organisational
structure of such organisation is:

Exploration of different functional roles -
HRM with marketing department: In Hotel Ritz the HRM department
is performing its role by recruiting employees for marketing and
increasing sales that is related with marketing department.

Continued...
R&D with food and beverage department: The research department analysis
the market and get people's need then provide information to food and
beverage department that helps to provide food and services accordingly.
Food and beverage with finance department: Herein, the food and beverage
manager get proper financial assistance from financial department that helps
to run the business effectively and provides better quality of foods to
customers.

Different communication method
In Hotel Ritz, there are many methods of communication which is to coordinate and
integrate effectively such as:
Text messages: This is useful method of communication which is using by management
of Hotel Ritz to communicate and coordinate with its employees. With the help of this,
all employees keep in touch and get important information to share the information.
Moreover, this is also using to provide information to customers which gives essential
information such as discount, festival offer, event organize, theme party etc.

Continued..
Group meeting: In this, all employees of Hotel Ritz come together in order to
discuss and sharing ideas that helps to increase the number of customers and
organizational productivity.
Mails: This is another way of communication where manager of Hotel Ritz
sends mail to individuals or collectively for their performance and sharing
ideas that helps to increase the business performance.

Review of coordination and integration
within organization
This is important for organization that there should be clear coordination
and integration between employees and customers that can helps to
provide right services and increases organizational productivity.

Effectiveness of different communication
methods
In Hotel Ritz, the food and beverage department arr using messages and
group meeting method to communicate with each other that helps to
integrate and monitor the information in order to attain the business
objectives as incremental in customers and also increase value chain.

Judgement and recommendations
Coordination and integration is the proper way which is used to enhance
the business performance for example, the food and beverage
manager communicate with customers and get orders which helps to
deliver the products and services.

Conclusion
From the presentation it can be concluded that in business organisation
coordination and integration is important which is used to increase the
organisational profitability by achieving objectives. Messages, mails
and group meeting are communication method which helps to share
the information and providing right order to customers that helps to
attain the business objectives.