Hotel Operations: Health, Safety, and Environmental Compliance Report

This report delves into the operational aspects of a hotel, focusing on the critical areas of statutory regulations, health, safety, and environmental compliance. It examines the specific regulations and procedures relevant to the UK context, emphasizing the importance of maintaining safety standards for both employees and customers. The report discusses the health and safety measures that a facilities manager must implement, including food safety, equipment safety, and disaster preparedness, using the example of Hotel Hilton. It also highlights the environmental considerations, such as the use of eco-friendly practices and the importance of documentation for statutory regulations and health and safety measures, emphasizing record-keeping, auditing, and quality control to ensure compliance and maintain operational standards. The report also details the importance of proper staff deployment and the role of operational management in maintaining these regulations.

FACILITIES OPERATION &
MANAGEMENT

2.1 Assess the statutory regulations that will affect facilities
operations in an agreed context
 The statutory regulations and procedures of UK are very
strict with respect to facilities operations.
 There should be an availability and implementation of the
safety and environmental effective and useful policies and
practices as per the UK law.
 The hotel should develop and processes and practice as per
the hotel and UK law on safety, environment and health of
the customers that are visiting the hotel.

Continue...
 There should also be all kinds of licenses and certifications as per
the operations.
 The certifications ensures that the staff and owner of the hotel have
specialization in running the particular facility.
 They also have to fulfill the employment law, equality law, and
disparity among the people being deployed by a facility for the
operations.

Continue...
 Statutory regulations make sure that the public is protected and companies
work under rules and regulations and to ensure their operations are not
hurting the health of the customers and employees.
 It affects the operations of the hotel in many processes and protected food
practices in the organization.

2.2 Discuss the health, safety and environmental measures that
must be implemented by a facilities manager in a given context
 Considering the health of the people in the hotel the
management ensures that the food which is being provided is
healthy and is made with precaution.
 They also make sure that the appliances used are safe and
sound. Hotel Hilton make sure that they have resources to put
these measures into practice.
 They also ensures that safety exists and back ups for any natural
or man made disaster that they may face.

Continue...
 The management of Hilton insists on using eco-friendly means to
provide people for the needs of the people and that appliances that
are used do not cause any pollution when it comes to environmental
issues and preservation. They also insists on planting trees in the
hotel premises.

Continue...
 The facilities manager of Hotel Hilton implements
the healthy,safety, environmental measures using
the following ways:
 Maintenance of operational instruments(better
and maintained machinery)
 Training and development
 Technology
 Quality checks(short term)

2.3 Discuss the documentation required to account for compliance with
statutory regulations and health, safety and environmental measures.
 Proper record keeping and auditing is required for health and safety measures.
Facilities manager needs to have all kinds of information which is required for
statutory regulations of health and safety such as age, family, martial status of
employees etc.

Continue...
 It is the responsibility of the operations manager to visit daily
the production facilities in their premises and also accurate
monitoring of the staff to ensure the quality products.
 Hotel Hilton focuses on various quality tests before the food is
made or prepared so that it passes the tests food quality, safety,
health for the customers and the internal staff at the hotel.
 This helps in controlling the food types and maintain the
hygiene.

Continue...
 By implementing this kind of documentation of employees then
organization can employ the right staff on right place
 These regulations are customized by different cultures and
governments. The statutory regulations gets influenced by the
country's cultures.
 The facilities managers need to document the statutory regulations to
conduct its business activities.

Continue...
 If the organization does not record the statutory regulation it
will not be able to run its business activities with the terms of
law.
 Hotel Hilton make sure that they have all the paperwork
regarding the land and building of the company along with
an authentication certificate for the technology and the
appliances that they use to provide the needs of the
people. The operational management has to keep
recording the instructions from the facilities manager to
maintain the statutory regulations.