Analysis of Hotel Security Failures and Staff Performance Case Study

This case study examines a scenario where Virgil Jones claims the hotel is responsible for his divorce due to staff negligence. The assignment analyzes the mistakes made by hotel staff, particularly Amanda, in allowing Sheila access to a safe deposit box without proper verification. It identifies the breach of security protocols and poor management decisions, including the failure to adhere to established procedures and the lack of diligence in verifying guest identities. The study also outlines the essential security precautions hotel staff should take when checking guests into rooms and when granting access to safe deposit boxes, emphasizing the importance of verifying identification, maintaining control of keys, and adhering to shift responsibilities. The analysis highlights the consequences of these failures and underscores the importance of rigorous security protocols in the hospitality industry.

Question 1 (a): Why does Virgil Jones that he might have grounds to compel the Metropolitan
to “pay for his divorce”? Or to put it another way, did Amanda, Ron, or any other hotel staff
member make grave mistake in dealing with Virgil or Sheila? If so, what were they?
The scene portrays a mistake committed by staff members while dealing with Virgil and
Sheila. As Virgil Jones claims that “The Hotel is going to pay for his divorce,” newly admitted
staff member Amanda made a fatal mistake of allowing Sheila, who was initially signified to be
Virgil’s wife. Sheila was an unregistered member to room 326, to accept her access request to
the safe deposit box without Virgil permission, was the cause of divorce for the two couples.
Thus, it can be levied to Amanda. She assumed and offered an ignorance of Sheila’s request to
access the safe-deposit boxes, which was against the hotel management policies. Since there
were no other names on the card other than Virgil Jones, he was the only guest who could access
the safe-deposit box. Secondly, the hotel management team on duty first day made a mistake to
entertain prolonged requests from Sheila. Be her Virgil’s wife or not; hotel representatives were
supposed to dispel and dismiss Sheila’s claims. They seemed so concerned and caring, which, as
a result, turned to be a divorce. Therefore, hotel management with specific regard to Sheila is
responsible for Virgil’s separation due to its poor management skills characterized by ignorance,
illogical reasoning, and assumptions.
Question 2 (b): Generally speaking, what are the essential security precautions hotel staff
members should take when checking a guest into a hotel room?
The most essential security precautions staff members should take while checking a guest
into a room are interpersonal concerns, accessibility to a safe-deposit box, and working shifts
timelines. Hostel staff members were not supposed to engage themselves in the steady
relationship existing on the stated guests. There should be no exemption to allow a person whose

details are contrary to the registered guest, access safe-deposit boxes. Amanda was emotionally
precautioned by the actions Sheila was undertaking over the safe-deposit box. Still, she couldn’t
dismiss her because the interpersonal understanding seemed to have developed a few hours after
she met Sheila as a guest. The last precaution is based on the shift and timelines of staff
members. Security measures were weakened by the absenteeism of Ron of the proceeding day of
guest (Virgil) checking, still implying as absenteeism for Amanda when Virgil was ready to
leave the hotel. The two staff members should be present on duty until their registered guest is
cleared out of the room.
Question 3 (c): Generally speaking, what are the essential security precautions hotel staff
members should take when allowing guests access to safe-deposit boxes?
The primary safety provision in which hotel staff should check for guests before allowing
him or her to access safe-deposit boxes includes the Identity Cards (IDs) held by the guest. By
the use of the IDs, the staff members can flip to the ‘J’s’ in the file box and able to access the
box card. The literature outlines Ron’s security precautions when he requested Virgil for an ID
and use it to flip and access the box card. Contrary to Amanda, she did not ask for the identity
details from Sheila; instead, she assumed and ignored the security precaution measures gained
during the training. Demanding IDs to verify the details registered for a guest is the primary
security precaution hotel participants should adhere to before letting guests access to safe-deposit
boxes situated in their designated rooms. Finally, the control of the key and lock should be
permitted, and only hotel staff should be in-charge and responsible.