Human Resource Management Report: A Case Study of House of Frazer

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the context of House of Frazer, a retail organization. The report begins by defining the purpose and functions of HRM, emphasizing its role in workplace planning, recruitment, and employee relations. It then delves into the strengths and weaknesses of internal and external recruitment approaches, as well as systematic and unsystematic selection processes. The report further examines the benefits of various HRM practices for both employees and employers, including employee inspiration, training, and the fostering of teamwork. The report highlights the importance of employee relations in decision-making and the impact of employment legislation on HRM. The report concludes by discussing the application of HRM practices in a work-related context, providing a detailed overview of how House of Frazer utilizes HRM to achieve its organizational goals. The report emphasizes the importance of HRM in driving employee productivity, engagement, and overall organizational success.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Purpose and functions of HRM for workplace planning.......................................................1
P2 Strengths and weaknesses of different approaches to recruitment and selection process.....2
TASK 2............................................................................................................................................4
P3 Benefits of various HRM practices within an organisation...................................................4
P4 Evaluate the effectiveness of different HRM practice for gaining profit and productivity...5
TASK 3............................................................................................................................................6
P5 Importance if employee relation for decision making...........................................................6
P6 Element of employment legislation and impact of HRM decision making...........................7
TASK 4............................................................................................................................................8
P7 Application of HRM practices in a work related context......................................................8
CONCLUSION..............................................................................................................................10

INTRODUCTION
Behind every successful company there is an human mind, who effortlessly works for
providing better services. Human resource management is a crucial part for an organisation and
it deals with human relations of a company starting from recruitment to employees relations.
Company that has been taken in this assignment is House of Frazer which is a retail organisation
and was established in Glasgow, Scotland. The report will highlight the purpose and functions of
HRM which can be applicable to workforce planning (Abdelhak, Grostick and Hanken, 2014.).
Apart form this, strengths and weaknesses of different approaches to recruitments and selection
process. Along with this, benefits of different HRM practice for both employee and employer is
also included in this report. Effectiveness of different HRM practices in order to increase the
productivity and profit is mentioned in this assignment.
TASK 1
P1 Purpose and functions of HRM for workplace planning
Human resource management is considered as an important element that is used in order
to provide employment so that development of people can be done. Thus, it can be said that
HRM is a practice through which company tries to maintain a better position at market area.
Along with this, their prime role is to manage the employees relation so that a effective growth
can be seen. Therefore, the main purpose department of human resource department is to provide
a better environment where employees can sit and work properly. In context with House of
Frazer, human resource department is helping them in generating more and more revenues by
providing better services to its customers ( Alfes and et al., 2013).
Functions of Human Resource Management
In House of Frazer, the prime function of HR manager is to hire suitable candidates who
can help the organisation in running their business in an effective manner. Thus, some of the
main functions that are performed by the department is mentioned below:
Recruitment and selections procedures: It is considered as an main functions, through
this process company try to hire eligible candidates who can fit best for the job. In terms of
House of Frazer, they are selecting individuals who can interact with customers easily. This will
gradually increase the sales and profitability at the same time.
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Orientation: This is kind of function performed by the HR department is considered as
an important as in this, they provides a detailed information about the company process to its
new employees. Therefore, workers will get to know about the roles and responsibilities they are
required to do in the organisation.
Employee relations management: In context with House of Frazer, they are conducting
meetings and seminars so that employees can interact with their superiors. This will help them
in creating a transparency between both workers and seniors. Along with this, it will assist them
in maintaining a healthy relations amongst all the members in an organisation.
Training and learning sessions: In order to get effective result form workers it is
important that company provides them proper training of the activities that are according to the
current market situations (Armstrong and Taylor, 2014). In context with employees through this,
they will get a chance to improve the skills and knowledge. For example: by taking effecting
training of interacting with customers employees of House of Frazer can sell their commodities
in a better manner.
Purpose of Human Resource Management
Create better organisational culture: Main purpose of HRM is to establish a healthy
workplace where employees can feel secure. This will assist the organisation in providing
equality and diversity at workplace. Therefore, effective growth can also be seen as workers will
collaborately work for a common goal.
Law: House of Frazer has establishes human resource department so as to operate their
business in an effective manner. Under this, HR division explains about all the laws and
legislations that are to be performed by the employees who are working there. This help them in
taking proper decision as per the current market situations (Barney, Ketchen and Wright, 2011).
P2 Strengths and weaknesses of different approaches to recruitment and selection process
Recruitment is a significant process through which company hire candidates those are
suitable for the vacant post. Therefore, House of Frazer are using two approaches for selecting
best candidates and these are given below:
Internal approach of recruitment: In this kind of approach, helps the manager in
identifying the rising star or the person with best skills and knowledge. This will help them in
fulfilling the vacant places of higher position in the company. Thus, the main function of this, is
that decision is taken in quick speed.
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Strengths: Basic main strengths of this approach is that it saves induction cost of the
organisation. In terms of employees, as workers are familiar with the environment, this will help
them in giving their best efforts. Therefore, on the basis of this, managers give promotion to the
employees who are good in their work. This will gradually increase the sales and productivity of
the company.
Weakness: The major drawback of this is that it can creates a tensions at workplace. If
the appropriate appraisal is not given to the employees than this may demotivate them and
consequences can be seen in their performance. Sometimes this approach can be complex as
manager may find it difficult to give right appraisal to the right person.
External approach of recruitment: Under this, company undertakes recruitment and
section process for this, they give advertisements regarding the post that is vacant. This enable
them in attracting more and more candidates towards their organisation. In context with the
company new employees will help them in applying innovative ideas so as to increase their sales
and profitability in specific period of time (Bloom and Van Reenen, 2011).
Strengths: The biggest strengths of this is that candidates, organisation will get a chance
to work with candidates who are unique and possesses skills and knowledge different from
others. Apart form this, by implementing proper strategies company will get better outcomes and
results. Along with this, eligible candidates will save time and cost that will be applied in the
training and selection process by an organisation.
Weakness: For conducting this process in an effective manner it consumes a lot of funds.
This will be required for giving advertisement in newspapers, magazines, social media sites and
many more. Along with this, it is more time consuming as for accomplishing the entire process it
will significant time period. As a result it can decrease the productivity level of the organisation.
In addition to this, in order to provide better training programs a large amount of funds that is
the biggest drawback of this process (Brewster and Hegewisch, 2017).
Therefore, selection and recruitment process helps a company in hiring candidates
who are suitable for the job. For this, most of the companies apply various approaches that are
implemented by the managers of the firm itself. Apart form this, the approaches that House of
Frazer has incorporated are given below:
Systematic approach of selection: This is considered as an important and effective
approach that a company use for recruitment and selection process. In context with House of
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Frazer, they are performing the entire process in a systematic manner. Therefore, all the task
goes according to the step by step procedure. Other than this, it helps them in evaluating the
skills and abilities that are possessed by an individual so that vacant places are fulfilled in the
company.
Unsystematic approach of selection: This is another form of selection process that is
followed by the House of Frazer. Under this, manager of the company go through all the CV that
are being collected so that superiors can select one application that fits into all the requirements
that are given by the company.
TASK 2
P3 Benefits of various HRM practices within an organisation
Human resource management of the organisation help the superiors in maintaining a
healthy relation amongst employees and supervisors. They also tries to give basic elements that
are required by the company so as to give better services and facilities. This will gradually
increase the sales and profitability of the firm (Boxall and Purcell, 2011). Other than this, for
having an effective communication House of Frazer is using appropriate tools so that they can
convey the message to its employees in a proper manner. Some of the benefits that are faced
by employee and employers are mentioned below in order to understand it in a better manner:
Benefits to Employee
Inspire Worker: Activities that are performed by the human resource manager is to
inspire the workers so that their morale remains boosted. This will help them in performing the
task in a better manner. Therefore, in context with House of Frazer it has improved the overall
performance of the organisation and this has assisted them in attaining the goals and objectives.
Mentioned company has some terms and conditions which is providing the effective guidelines
for accomplishing the task in a better manner (Buller and McEvoy, 2012).
Training to Workers: Department of human resource management is to monitor the
performance on a regular basis so that they can identify what kind of training programmes can be
given in order to gain effective results. Therefore, for providing better training House of Frazer
has incorporated new tools and technologies for enhancing the existing skills and knowledge of
the employees.
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Innovation in Employees Proposal: This is considered as an essential element for House
of Frazer, as this helps them in implementing innovative ideas and thoughts so as to get effective
results. As the company is one of the leading organisation in United Kingdom and by introducing
innovative ideas firm will sustain a better position at market area.
Benefits to employees
Strengthens Team Working Abilities: Department of human resource management is
solely responsible for organising various events or activities through which employees can build
a mutual understanding between all the workers. Therefore, in order to accomplish the task in an
effective manner it is necessary that a strong team is build so that all members can perform their
task so as to achieve a common goal. Along with this, it strengthen the team spirit so that all the
work can be accomplished in a better manner (Chelladurai and Kerwin, 2017).
Effective Performance of Worker: In context with House of Frazer, they are giving equal
opportunity to all its employees and because of which they are able to give best quality products
to is customers. Other than this, superiors of the company are giving rewards to workers for their
best performance. Thus, the entire process is helping them in achieving the goals and objectives
in specific time period.
Helps in Process of Decision Making: Decision making is not an easy task as it requires
a person who is good in taking effective judgement. In respect with House of Frazer, they are
involving every single person who can give their best ideas of performing any task in a better
manner. Therefore, they optimises various approaches and techniques for the same thus, it assist
them in making appropriate strategies for gaining maximum benefits.
Henceforth, both employee and employer are important for the organisation and they also
have some benefits from the activities that performed by the company so as to achieve a better
position at market area (Cox, Arnold and Tomás, 2010). This is why House of Frazer is one of
the leading companies in United Kingdom that deals in retail sector.
P4 Evaluate the effectiveness of different HRM practice for gaining profit and productivity
Managing and controlling is the biggest task is performed by human resource manager,
this assist them in organising activities like staffing, training, promotion, hiring and many more.
This coordinated approach helps the organisation in increasing their profit and profitability due
to which their area of productivity also increases. Therefore, it gradually increases the revenues
and funds at the same time. Some of the techniques are mentioned below:
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Improve Employee Abilities and Performance: In order to sustain a better position at the
market area it is important that company must implement such activities through which worker's
ability of performance can be increased. Therefore, employees by themselves can analyse their
strength and weaknesses so that they can optimise the program that will give them maximum
benefits.
Execution and effective direct Settings: For running their business in an effective
manner it is important that House of Frazer, incorporate all the terms and conditions properly so
as to make their vision, mission, goals and objectives (Daley, 2012). Thus, HR department
provides a guidelines through which an individual can accomplish the task effectively.
Effective communication grouping individual and team: Interaction between team
members is important in order to complete a task in a better manner. This will help them in
morale boosting while performing the task as it will encourage the members in operating the
operation positively.
Compensation for Increase Performance: Performance appraisal always act in a positive
form and helps the individual in performing the task with more enthusiasm. This automatically
increases the profitability and sales. Therefore, it is done by using non-monetary and monetary
system so that workers work effectively.
Training and Development: For having better growth in the organisation it is important
that employees are given better training according to the current market situations. This enable
them in giving better outcomes for any task. In respect to House of Frazer they are optimising
latest tools and technologies for providing training programmes.
TASK 3
P5 Importance if employee relation for decision making
Proper employee relation assist the company in gaining maximum benefits along with
this, they provides services in order to satisfy customers needs and wants (Flamholtz, 2012).
Therefore, to maintain such kind of relations it is necessary of the managers to maintain a mutual
understanding between employees and other employees as well. For House of Frazer, employees
are the main assets those who are working for providing competitive advancement.
Sharing of Work: This is an effective process, as it equally divide the burden of work on
employees. Thus, it helps them in reducing the work load form a person. Managers assign the
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task according to the capabilities so that the work is done in a proper manner. Other than this,
human resource manager tries to maintain a healthy environment at workplace where workers
can accomplish the task using effective and innovative ideas. Therefore, HR regulates those
activities that can enhance the performance of the employees.
Avoid Issues of Employees: In a big firm like House of Frazer, it is a possibility that
many issues may arise which can affect entire business operations. Therefore, for resolving the
problems it is necessary that policies are formulated by concerning members of the organisation.
Thus, it will provide a better functioning of the entire activities.
Interact Effectively to Ensuring Employment Legislation: There are certain laws and
legislations that are to be followed by the organisation so that their business can be run
effectively (Fulton and et. al., 2011). Therefore, department of human resource management
make sure that while implementing strategies company are concerning all the norms or not.
Henceforth, human resource management is helping their employees to work according
to the current market situation but under the laws that are formulated by the regulatory bodies.
P6 Element of employment legislation and impact of HRM decision making
To protect the sentiments of the employees regulatory bodies has formulated certain laws
and legislation that is required to be followed by the organisation. Some of the laws are
mentioned below through which it can be understood:
Minimum payment act: Under this, government of United Kingdom has set a minimum
margin of wages that is must for the company to pay to their employees. It is on the basis of the
post for which they are working. If the firm is not doing so than workers can claim accordingly.
Equal wage act: Whether the employee is a male or a female if they are working in the
same post they must be given equal wages (Glendon, Clarke and McKenna, 2016). This will help
the company in creating a positive environment at workplace.
Employee right act: This help the organisation in reducing the exploitation faced by the
employees and provides better opportunities to individual so that they can avail the job according
to their choices and preferences. This includes rights like health insurance, safety and many more
and it is mandatory for companies to provide these right to workers.
Employee Equality act: It is included by the organisation so that they can avoid the
distinctiveness on the basis of religion, culture, gender and many more. Therefore, employees
cannot differentiate with employees on this basis.
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Disability discrimination act: This act is formulated so as to give equal opportunities to
disabled person so that they can equally work with normal people.
Working time: It is considered as a basic laws that firm must consider as in context with
health of employees regulatory bodies have set a specific time for working i.e. maximum of 48
hours (Gruman and Saks, 2011) so that they can operate their business effectively. It helps the
organisation in decision making and applying them in their future proceedings.
TASK 4
P7 Application of HRM practices in a work related context
There are various activities that are performed by the company while conducting
recruitment and selection process. Therefore, it is includes certain elements for accomplishing
the work in a better manner. Thus, documentation procedure of this process are mentioned
below:
Job analysis: This process help the manager in knowing the vacant post that are available
in the market area. So, they advertise accordingly, in order to attract more and more candidates
towards their organisation.
Job description
Organisation name
House of Frazer
Job profile
Assistant Manager
Location
London, UK
Report to
Senior Manager
Roles and Responsibilities
 Proper knowledge of handling the work.
 Excellent in conveying the message in an effective manner.
Required Qualification
MBA in Human Resource
Experience required
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5 to 8 years
Salary
12 to 15 lac per annum.
After completion of this process, now its prime duty of manager to give job specification
on job portal. This will help the candidate for applying for the best suitable post. Therefore, CV
is formulated that must match all the criteria.
Curriculum Vitae (CV)
Name: John Carter
Address: 75th Avenue, Elizabeth Street, London
Contact number: 65954752654
Email Id: [e-mail]
Career objectives:
To work with a renowned company in order become a self dependent and successful person in
life.
Qualification:
MBA in Human Resource
Experience:
9 years of experience in HRM field.
Personal skills:
 Effective communication skills
 Leadership quality
 Decision-making abilities
 Capable of working under pressure.
Declaration:
I hear by declare that information given above is true as per my experience and knowledge.
Recruitment and selections process: This help the organization in selecting best
candidate who fit for the right post. For this, an individual has to go through various stages of
like interview, telephonic interview and many more.
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CONCLUSION
From the above given project report, it can be summarised that concept of HRM is one of
the most essential for every enterprise. One of the main reason behind this is that it provide an
opportunity to manager to monitor staff members and their actions at workplace which support
firm in achieve its set goals and objectives. Various components of employment legislation are
there that help manager in formulate fair compensation packages for the employees working in
entity. Before carry out the process of recruitment and selection, it is very important for manager
of entity to examine the various methods available for this.
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