Managing Accommodation Services: Housekeeping Department Report, 2019

This report examines the critical role of the housekeeping department within the accommodation services sector. It begins by highlighting the importance of housekeeping, followed by a detailed discussion of the key roles within the department, including floor supervisors, desk supervisors, public area supervisors, and linen and uniform supervisors. The report emphasizes the operational objectives of the housekeeping team, highlighting the necessity of maintaining cleanliness, ensuring a healthy environment, and delivering exceptional guest experiences. It also emphasizes how the housekeeping department is interconnected with other functions within a hotel. The report concludes by emphasizing the importance of the housekeeping department within the hotel operations. References are provided to support the analysis.

MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENT
 INTRODUCTION
 DISCUSSION
 CONCLUSION
 REFRENCES

INTRODUCTION
In this task, the role and importance of housekeeping department is explained in detail. It also
explained the various function of housekeeping department.

Key roles in housekeeping
The house keeping department is one of the
largest department of the hotel which is
accountable for maintaining cleanliness
and healthy atmosphere.
Floor supervisor : They are required to
perform the function of cleanliness and
manages the front end operations,
delegating work to front end employees
throughout the day and assures that each
customer receives fabulous experience

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Desk supervisor : This acts as a link between
main office and other departments in the
hotel.
Public area supervisor : They perform the
function of cleanliness in hotel area and it
includes public areas like hotel exteriors,
lobby, corridor, banquet, locker rooms,
staircase, pool area, public wash room, etc.

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Linen and uniform supervisor : They are
accountable to oversea the team of
linen and uniform attendants towards
accomplishment of operational
objectives so that the operational
standards of holiday inn will be met.

CONCLUSION
From the above task it has been concluded that housekeeping is a very important
department of the hotel and it does not work alone, it is interlinked with various other
functions.

REFRENCE
Mitsch, V., Curtin, M. and Badge, H., 2014. The provision of brain injury rehabilitation services
for people living in rural and remote New South Wales, Australia. Brain injury.28(12).
pp.1504-1513.
Navarro, S., Andreu, L. and Cervera, A., 2014. Value co-creation among hotels and disabled
customers: An exploratory study. Journal of Business Research.67(5). pp.813-818.

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