Housekeeping Department Report: Accommodation Services Management

This report delves into the critical role of the housekeeping department within the accommodation services sector, specifically focusing on its structure, key roles, and responsibilities. It begins with an introduction to the importance of accommodation in the hospitality industry, followed by a detailed overview of the housekeeping department. The report outlines the hierarchical structure, including the executive level, managers, guest room attendants, and laundry attendants, each with specific duties. Key roles, such as maintaining a welcoming atmosphere, managing linen services, and ensuring safety regulations, are discussed. The report concludes by summarizing the significance of the housekeeping department in managing accommodation services within hotels and other hospitality establishments, emphasizing its contribution to guest satisfaction and operational efficiency. The report also references scholarly articles about related topics.

Managing
Accommodation
Services

Table of content
 Introduction
 Structure in housekeeping department
 Key roles within housekeeping department
 Conclusion
 References

INTRODUCTION
Accommodation is an important or essential part of the hospitality
industry, ranging from bed & breakfast enterprise and hotels to
other facilities that offer lodging services.

HOUSEKEEPING DEPARTMENT
 Housekeeping is a department that defined as the provision
of a clean, comfortable and safe environment.
 In Hilton, it is an operational department that is responsible
for cleanliness, maintenance, aesthetic upkeep of rooms,
back area, public area and surroundings.

STRUCTURE IN HOUSEKEEPING
DEPARTMENT
 Executive level- The executive is responsible for ensuring
that every every department accomplish its task.
 Manger level- They are responsible for specific areas of a
hotel, for example; account manager is responsible for
managing the cash and the budget of the hotel.

CONTINUE...
 Guest room attendants- They are the important or rank and
file employees that are responsible to clean room and
provide room services to the guests.
 Laundry attendants- Laundry room attendants are
responsible for washing towels, napkins, tablecloths,
employee uniforms and make ensure hat these items are
ironed or folded for restocking.

KEY ROLES IN HOUSEKEEPING
DEPARTMENT
 It help on establish a welcoming atmosphere and ensure
courteous or reliable services from all staff of the
department.
 It provide linen in rooms, banquet hall, restaurants,
conference venues and health clubs and maintain inventory
for the same.

Continue...
 To provide uniforms all the staff and cater to the laundering
requirements of the hotel linen and guest clothing.
 To ensure the safety and security regulations are made
known to all staff of the department.

CONCLUSION
From the above presentation, it can be concluded the various
types of accommodation services which are available
within hospitality industry. Key roles of housekeeping
department and their interrelati0on is discussed in terms
of managing the accommodation services within the
hotel.

REFERENCES
Barlow, J., Roehrich, J. and Wright, S., 2013. Europe sees mixed
results from public-private partnerships for building and
managing health care facilities and services. Health Affairs.
32(1). pp.146-154.
Killaspy, H. and et. al., 2016. Quality of life, autonomy,
satisfaction, and costs associated with mental health supported
accommodation services in England: a national survey. The
Lancet Psychiatry. 3(12). pp.1129-1137.

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