Health and Safety Legislations & Procedures in Hotel Housekeeping

This report delves into the critical aspects of health and safety within the housekeeping department of a hotel. It emphasizes the department's role in ensuring guest satisfaction and well-being by maintaining cleanliness and providing necessary amenities. The report highlights the importance of adhering to health and safety legislations, covering topics such as the handling of hazardous materials, pest control, and the use of cleaning equipment. It also underscores the significance of staff training to ensure they can operate safely and effectively. Furthermore, the report discusses how hotels can adopt new technologies to improve cleaning processes and reduce associated costs, ultimately contributing to a safer and more efficient operational environment. The conclusion reinforces the importance of housekeeping in maintaining health and safety standards for both guests and staff, and providing valuable services to enhance the overall guest experience.

DISCUSS THE RANGE OF HEALTH AND SAFETY
LEGISLATIONS APPLICABLE TO THE
HOUSEKEEPING DEPARTMENT IN A HOTEL
AND PROCEDURES ADOPTED.

TABLE OF CONTENTS
ACCOMMODATION.....................................................................................................................3
B. The range of health and safety legislations applicable to the housekeeping department in a
hotel.............................................................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

ACCOMMODATION
B. The range of health and safety legislations applicable to the housekeeping department in a
hotel.
The housekeeping department of a hotel is responsible for taking care of cleanliness as
well as requirements of guests (Jones, 2008). Different guests needs different type of assistance
from the hotel staff and the housekeeping department is responsible for providing the same. For
Instance, travellers needs information related to attractive locations, though business people
requires facilities of conference rooms and projectors for meeting based on videos etc.(Gray. and
Liguori, 2013). All such information and its availability is provided by the housekeeping
personnel. The health and safety of customers is prime motive undertaken by management at
hotels and restaurants so as to build an image and help customers feel comfortable (Murray and
et.al., 2012). The health and safety measures needs to be undertaken by the housekeeping
department which helps provide an atmosphere of germ free and healthy.
These people are responsible for providing quality services in form of proper beds, linen,
bathroom amenities, in-room meals etc. (Tewari, 2009) Regardless of their role in the operation,
all employees must do their part to ensure that each guest’s needs, preferences, and expectations
are met and satisfied. The housekeeping is crucial for any hotel business and reports directly to
the director and manages the team in a proper way so as to make guests feel comfortable (Vallen
and Vallen, 2009). The housekeeping department personnel is responsible for executing
operational tasks and meeting quality standards when it comes to a five star hotel housekeeping
management. Reporting to the housekeeping supervisor, room attendants complete the day-to-
day task of cleaning rooms based on standard operating procedures and respond to guest
requests. Reporting to the housekeeping supervisor, house persons clean public areas including
hallways, the lobby, and public restrooms, and deliver laundry and linens to guest rooms
(Kasavana and Brooks, 2018).
The health and safety is a prime need which is taken care by the staff of housekeeping. It
is one of the tricky task performed at a hotel and involves making beds, changing linen from time
to time, checking and controlling the pests, working and operating hazardous products etc.
(Baum and Odgers, 2017) Thus it is important to train housekeeping staff so as to operate
hazardous materials. Every cleaning object should be at a particular place away from visitors

room and lobby area. Caution sign boards should be kept at wet floors and quick cleaning should
be encompass (Baker, Bradley and Huyton, 2015).
The housekeeping staff is responsible for taking care of guests health and safety as well
as their own while changing room and bath linen which might contain harmful bacteria and
germs (Ansah, Blankson and Kontoh, 2012). Many new techniques and equipments are used by
housekeeping staff to clean specific areas of rooms so as to maintain health and hygiene
(Sengupta and Bansal, 2012). The management of hotel is responsible for adopting new
technology for cleaning rooms so as to reduce time and cost involved.
CONCLUSION
The essay shows the importance of housekeeping staff at a hotel which maintains health
and safety features of visitors and guests coming to hotel. They also helps them by providing
useful information to travellers and facilities to business people according to its availability.

REFERENCES
Books and Journals
Ansah, A. K., Blankson, V. S. and Kontoh, M., 2012. The use of information and
communication technologies (ICT) in front office operations of chain hotels in Ghana.
International Journal of Advanced Computer Science and Applications. 3(3). pp.72-77.
Baker, S., Bradley, P. and Huyton, J., 2015. Principles of hotel front office operations. Cengage
Learning EMEA.
Baum, T. and Odgers, P., 2017. Benchmarking best practice in hotel front office: the Western
European experience. Journal of Quality Assurance in Hospitality & Tourism. 2(3-4).
pp.93-109.
Gray, W. S. and Liguori, S. C., 2013. Hotel and motel management and operations. Prentice
Hall.
Jones, T. J., 2008. Professional management of housekeeping operations. John Wiley & Sons.
Kasavana, M. L. and Brooks, R. M., 2018. Managing front office operations. Educational
Institute of American Hotel & Motel Association.Hold the front desk. 2011
Murray, S. A. and et.al., 2012. Illness trajectories and palliative care. IntPerspect Public
HealthPalliat Care. 30. pp.2017-19.
Sengupta, V. and Bansal, A., 2012. An empirical study on use of ICT in front office operation as
a tool to improve service quality and increased revenue generation. Arth Prabhand: A
Journal of Economics and Management. 1(1). pp.1-18.
Tewari, J. R., 2009. Hotel front office: operations and management. Oxford University Press.
Vallen, G. K. and Vallen, J. J., 2009. Check-in check-out: Managing hotel operations.