This report examines the critical role of the housekeeping department within the broader context of managing accommodation services. It begins with an introduction highlighting the importance of housekeeping in the hotel industry, emphasizing its direct interaction with customers and its impact on hotel profitability. The report then delves into the key roles within the housekeeping department, including the floor supervisor, uniform room supervisor, and linen room attendant. Each role's responsibilities are detailed, such as coordinating room attendants, managing staff uniforms, and maintaining linen supplies. The report also outlines the housekeeping structure followed by Marriott. The conclusion reiterates the significance of well-trained front office employees and the importance of linen in meeting customer needs and enhancing their overall experience. The report references key sources to support its findings, providing a comprehensive overview of housekeeping's role in the accommodation sector.
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