Evaluating the Role of Teamwork in Enhancing Housekeeping Performance

The housekeeping department is a fundamental component of the hospitality industry, directly influencing revenue and profit through its ability to deliver exceptional service and maintain facility standards. Effective teamwork within this sector not only optimizes operational efficiency but also fosters an environment conducive to high performance and employee satisfaction. This essay explores how diverse team dynamics, leadership strategies, and collaborative practices contribute to achieving these goals. By analyzing various studies and theories, such as those by Katzenbach and Smith on high-performance teams, the paper highlights the importance of clear roles, mutual trust, and effective communication within housekeeping teams. Furthermore, it discusses how empowering leadership can enhance team engagement and performance, as evidenced by research from Lorinkova et al., which examines directive versus empowering leadership styles. The integration of modern systems and technologies is also considered as a means to streamline processes and improve service delivery. Ultimately, the essay argues that motivated and well-coordinated teams are essential for maximizing guest satisfaction and achieving operational excellence in the housekeeping department.

Running head: Room divisions and service standards
Room divisions and service standards

Room divisions and service standards
Executive summary
The report talks about the significance of the teamwork to improve the productivity and quality
of the employees. The teamwork refers to a group who work together to attain the common goals
and objectives. Further, paper explains the aspects and technologies of housekeeping department
in order to improve and increase the outcomes of the hotel industry. The housekeeping manager
is responsible to provide guidance and direction to the housekeeping staff. The housekeeping and
maintenance department is the well known and reputed department of the hospitality industry. It
is the integral part of the hotel industry.
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Room divisions and service standards
Table of Contents
Executive summary.....................................................................................................................................2
Introduction.................................................................................................................................................4
How teamwork contributes to productivity and quality...............................................................................4
One aspect that housekeeping manager must improve to achieve successful outcome for the guests.....5
System and technology in room division to improve the daily room cleaning............................................7
Conclusion...................................................................................................................................................8
References...................................................................................................................................................9
Appendices................................................................................................................................................11
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Room divisions and service standards
Introduction
The report outlines that how teamwork contributes to improve the productivity and
quality of the employees. Teamwork is an essential and effective tool to improve and enhance
the skills and efficiency of the employees within the organization. Therefore, teamwork and
collaboration are maintained by various companies to attain long-term goals and objectives.
Further, the report focuses on the housekeeping department in the hotel industry. It describes that
how housekeeping department is an important part of the hospitality industry. This department is
essential to overcome the competitors in the global market. It explains the aspects and
technologies which are used by the housekeeping managers to improve the daily room cleaning
services and to attain the outcomes of the firm.
How teamwork contributes to productivity and quality
Teamwork is the process of working collaboratively with a group of people in order to
attain the goals and objectives of the firm. The external factors influence the teamwork which
includes political, economic, technological and social factors while internal factors include
communication, leadership style, culture, diversity, talent, and personalities (Lorinkova, Pearsall,
and Sims, 2013). Further, many companies use teamwork in order to increase the productivity
and efficiency within the organization. In addition, cooperation and collaboration are also
important to determine the success and growth of the company (Salmon, Stanton and Jenkins,
2017). It is the effective tool to increase productivity and efficiency of the employees within the
organization. It is seen that teamwork contributes to increase revenue and profit of the firm. It
helps to deliver a good quality of products and services to the customers in the global market.
Teamwork also reduces the workload of the employees and it eliminates the barriers at the
workplace. Through teamwork and collaboration, managers and supervisors distribute the work
in a team to run the business effectively and efficiently (Katzenbach and Smith, 2015). The
people use positive synergy, complementary skills and experience to increase the production of
the company. Teamwork is the ability and aptitude to work together towards a common mission
and vision. The talent and skills of the employees can be used by the firm to increase the quality
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and efficiency of the employees (Dunin-Keplicz and Verbrugge, 2011). It also helps to promote
and encourage the culture and success of the organization. Teamwork provides collaboration and
mutual support to the employees for doing work effectively and successfully (Fransen, Kirschner
and Erkens, 2011). The unskilled employees can improve and enhance their skills and
knowledge by using teamwork within the organization. It creates a sense of loyalty and enhances
and builds the confidence of the subordinates in the firm. The success and growth of the firm
depend on the teamwork and collaboration (Pinjani and Palvia, 2013). It provides an appropriate
direction and guidance to the workers as well as organization in order to increase the
productivity and effectiveness. The managers and top management can focus on the performance
and quality of the employees within the organization (Tohidi, 2011).
Teamwork motivates and encourages subordinates to do work more effectively and
efficiently in the organization. It increases production capacity of the workers in order to
determine the long-term success and growth of the firm (Cheruvelil et al, 2014). Apart from this,
teamwork contributes to improve the quality and excellence of the employees. The managers
create a system to check and evaluate the performance and effectiveness of the workers and it
maintains a balance in the different department of the firm (Kompaso and Sridevi, 2010). In
teamwork, team members are accountable to increase and maximize the revenue and profit by
enhancing and improving productivity within the organization. The managers delegate
authorities and responsibilities to other person to reduce the workload and to gain long-term
profit in the market. They provide training and development coaching to unskilled employees for
improving their yield and quality in the firm (West, 2012). The team members discuss and
resolve key issues and problems in a hassle-free manner in order to accomplish the task and
duties effectively (Weaver et al, 2010). It provides support to maintain a dynamic and effective
culture within the organization. It also helps to maintain a safe and healthy working environment
in the firm. Now it is assumed that teamwork contributes to increase the productivity and quality
of the workers as well as employees (Manzoor et al, 2011).
One aspect that housekeeping manager must improve to achieve
successful outcome for the guests
The housekeeping department is the important and integral part of the hospitality industry
in order to gain the success and growth. If the organization wants to attain competitive benefits
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Room divisions and service standards
in hospitality industry then it must focus on the housekeeping staff. It is one of the toughest and
dynamic departments in the hotel industry. The housekeeping managers must monitor on the
work of the employees for providing better services to the clients and guests as well. There are
various practices are used by the housekeeping managers to increase and maximize the outcomes
in the hotel industry. Housekeeping is an operational department in the hotel industry which is
accountable for maintenance, and cleanliness of room and back area of the hospitality industry.
Apart from this, various factors influence the satisfaction level of guest and clients in the
hospitality industry. Therefore, the industry maintains a housekeeping department to handle the
challenges and issues of the guests related to the cleanliness.
Anticipate customer and guest need and requirement is one of the important aspects to
improve and enhance the services of the hospitality industry. The housekeeping managers must
focus on the needs, requirements, and expectations of the clients and guests in order to increase
the revenue and profit of the organization. In customer needs and requirements aspect, the
housekeeping staff ensures the comfort and care of clients as well as guests to run the department
smoothly and successfully. They are also responsible to ensure high standards of cleanliness in
all the areas of the industry. The housekeeping manager must appoint employees who serve the
services to the clients in the night. The night staff should focus on the cleanliness of the room
and other areas of the hotel industry. The managers must also appoint a person who handles and
deals the grievances and queries of the guests related to the housekeeping staff. The maintenance
and housekeeping staff must maintain effective and dynamic communication with customers in
order to fulfill the needs and requirements of the customers. Further, the housekeeping
employees also take care the guest clothing and they are also responsible to maintain adequate
and appropriate inventories within the organization. They also maintain a reciprocal and cordial
relationship to attract more clients in the market.
The housekeeping manager should supervise the work of the employees to improve the
services in the hospitality industry. The manager should take the feedback from the customers
and guests in an emphatic manner to provide better services to them. They should provide gifts
to clients to make happy them within the organization. Along with this, housekeeping managers
should keep an eye on the performance of the staff to enhance and improve the services of the
hotel. The managers must ensure whether housekeeping employees provide basic facilities to the
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Room divisions and service standards
guests or not. In this way, they help to enhance and increase the morale and satisfaction of the
clients and customers. It helps to make a good image in the market and it provides a chance to
attain the various competitive advantages in the hospitality industry. The managers should
appoint female housekeeping to take care of the women in such industry. In addition, the staff
must ensure the quality of the services and food products while serving to the clients to increase
and improve the outcomes of such industry. Further, proper utilization of resources must be done
by the organization to reduce and eliminate wastage of the firm. The professional housekeeping
services are much in demand in the hospitality industry to maximize the profit within the
organization. In today’s era, contract housekeeping is becoming popular in the world. The
managers are liable for housekeeping and maintenance to satisfy the needs and desires of the
clients and guest. They are liable to allocate the rooms to the guests in the hotel industry in order
to attract more people. The housekeeping manager must accountable for the services of the
clients and they should implement a system to handle the issues and challenges related to the
housekeeping. The hospitality industry should focus on the services and technology in order to
improve the services in a hassle-free manner. This department is significant and integral part of
the hotel industry to determine and identify the needs, and requirement of the customers as well
as guests. Now it can be said that housekeeping department plays an effective and dynamic role
in order to improve and enhance the outcomes and results of the hotel industry. Apart from this,
the manager must maintain the code of conducts and business ethics in the hotel industry. In
addition, various practices, strategies, and policies are used by the firm to provide better services
to the clients as well as customers. Now it is seen that various housekeeping strategies and
standards are also used by the company in order to improve the efficiency and results of the
workers as well. It also helps to maintain sustainability in the organization.
System and technology in room division to improve the daily room
cleaning
The housekeeping department is well known and popular department in the hospitality
industry. The industry can use a scientific approach to improve the daily room cleaning in the
hotel industry. It helps to improve the services related to the maintenance and cleaning in the
rooms and other areas of the hotel. Under this approach, the industry appoints a team to monitor
and supervise the work of housekeeping staff within the organization. Cleaning and maintenance
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are critical factors among the guests to fulfill their needs and requirements in the firm. This
approach ensures whether all the employees perform tasks and duties effectively or not, whether
they maintain discipline or not. In this way, it helps to improve the daily room cleaning services
and to beat the competitors in the market. The team also focuses quality and productivity of the
housekeeping staff in the hospitality industry. Under this approach, the hospitality industry also
appoints quality control system to improve and enhance the quality and efficiency of the
workers. Along with this, it is also recommended that the practices of housekeeping be
monitored and feedback must be collected related their room cleaning services.
Apart from this, IOT (Internet of things) system is developed by such industry to improve
housekeeping services and effectiveness. Under scientific management approach, the hotel
industry employs dedicated and passionate housekeeping staff to evaluate and replenish the mini
bar in every room on daily basis. Further, a cleaning specialist is appointed by the company who
provides guidelines to the housekeeping staff for providing satisfaction and morale to the
employees. In scientific approach, a dynamic and effective communication system is developed
by the hotel industry to enhance and increase communication among housekeeping, guests, and
front desk. This system helps to improve and enhance room cleaning without sacrificing quality
within the organization. In addition, cleaning plan is created by such industry under scientific
management approach to improve the services of the housekeeping staff related to the cleaning
and maintenance. Now it is assumed that scientific approach is effective and unique in today’s
era to improve the daily room cleaning services and maintenance in the hospitality industry
(Carling, 2013).
Conclusion
On the above discussion, it has been concluded that housekeeping department is essential
for the hospitality industry in order to increase and enhance the revenue and profit of the
hospitality industry. The hotel industry cannot provide effective and dynamic services without
housekeeping department. The industry should motivate and encourage housekeeping staff to
improve the services within the organization. The industry must provide reward and other
benefits to the person who performs task and duties effectively. In this way, it helps to increase
the level of satisfaction of the workers. Further, various practices and aspects are used by the
housekeeping managers in order to attain successful outcomes and results by providing
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Room divisions and service standards
satisfaction to the guests and clients. Along with this, various system and technologies are
developed by the hotel industry to improve the services of the housekeeping staff.
References
Carling, P., 2013. Methods for assessing the adequacy of practice and improving room
disinfection. American journal of infection control, 41(5), pp.S20-S25.
Cheruvelil, K.S., Soranno, P.A., Weathers, K.C., Hanson, P.C., Goring, S.J., Filstrup, C.T. and
Read, E.K., 2014. Creating and maintaining high‐performing collaborative research teams: the
importance of diversity and interpersonal skills. Frontiers in Ecology and the
Environment, 12(1), pp.31-38.
Dunin-Keplicz, B. and Verbrugge, R., 2011. Teamwork in multi-agent systems: A formal
approach (Vol. 21). John Wiley & Sons.
Fransen, J., Kirschner, P.A. and Erkens, G., 2011. Mediating team effectiveness in the context of
collaborative learning: The importance of team and task awareness. Computers in Human
Behavior, 27(3), pp.1103-1113.
Katzenbach, J.R. and Smith, D.K., 2015. The wisdom of teams: Creating the high-performance
organization. Harvard Business Review Press.
Kompaso, S.M. and Sridevi, M.S., 2010. Employee engagement: The key to improving
performance. International journal of business and management, 5(12), p.89.
Lorinkova, N.M., Pearsall, M.J. and Sims, H.P., 2013. Examining the differential longitudinal
performance of directive versus empowering leadership in teams. Academy of Management
Journal, 56(2), pp.573-596.
Manzoor, S.R., Ullah, H., Hussain, M. and Ahmad, Z.M., 2011. Effect of teamwork on employee
performance. International Journal of Learning and Development, 1(1), pp.110-126.
Pinjani, P. and Palvia, P., 2013. Trust and knowledge sharing in diverse global virtual
teams. Information & Management, 50(4), pp.144-153.
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Salmon, P.M., Stanton, N.A. and Jenkins, D.P., 2017. Distributed situation awareness: Theory,
measurement and application to teamwork. CRC Press.
Tohidi, H., 2011. Teamwork productivity & effectiveness in an organization base on rewards,
leadership, training, goals, wage, size, motivation, measurement and information
technology. Procedia Computer Science, 3, pp.1137-1146.
Weaver, S.J., Rosen, M.A., DiazGranados, D., Lazzara, E.H., Lyons, R., Salas, E., Knych, S.A.,
McKeever, M., Adler, L., Barker, M. and King, H.B., 2010. Does teamwork improve
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quality and patient safety, 36(3), pp.133-142.
West, M.A., 2012. Effective teamwork: Practical lessons from organizational research. John
Wiley & Sons.
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Appendices
Teamwork
Characteristics of team
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Importance of the housekeeping department
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