MBA Program: Change Management Interview Summary Report, Houston

This report provides a summary of an interview conducted with a company representative regarding their change management strategies. The interview focused on understanding how the company, identified as Houston Methodist, perceives change management and its importance in organizational development. The company utilizes Kurt Lewin's Three-Step Model (Unfreezing, Changing, Refreezing) to implement changes, emphasizing employee involvement and keeping abreast of industry trends to ease organizational transitions and maintain competitiveness. The report highlights the company's positive approach to change, the systematic implementation of technological and operational changes, and the measurement of change effectiveness through employee feedback and productivity increases. The company focuses on continuous improvement and adaptation, viewing change as a positive process that involves the entire team. The analysis includes the interview questions and a concise summarization of the responses, demonstrating the practical application of change management principles.

Running head: MANAGEMENT
Management
Name of the student
Name of the University
Author note

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Summarization of the Interview Regarding Conversation with Company Representative
From the interview with the company representative, it has been analyzed that the
employees and the management of Houston Methodist Company are trying to see the change as
the positive process as the entire company works as a team while implementing any new change
or technological advancements in the company. It is highly essential for them as they feel it is
highly important to keep ourselves updated and it helps ease organizational transitions. Change
management is viewed as the organizational capability and individual competency for the
different employees.
At Houston Methodist, the main aspect which is being followed is that the management
tries to keep a keen eye on the competitors through which they understand their loopholes easily.
Moreover, the company prefers to keep themselves updated with the latest trends and therefore,
it helps them in implementing the different kinds of changes may be technological or operational
in a systematic manner. The company mainly follows the Kurt Lewin’s Three Step Model which
included the three major steps which are as follows:
 Unfreezing
 Changing
 Refreezing
With the help of the respective model, the firm understands the need for change and then
inform the employees and make the change as per their convenience as they the major asset of
the company. Lastly, after the change is being initiated, the new change is then refreezing. The
employees and the entire management of the company react in a positive manner to the different
changes which are being done as they are well-informed in advance and they have the right to

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share their ideas if they feel that there are problems in the change which are being implemented.
The changes which are being implemented at the company are being measured with the help of
the number of employees who are working for almost three to four years in the company and
they are quite happy whenever they are interviewed or surveyed regarding their management or
other higher authorities. In fact the level of productivity of the company has been increasing in
the last few years as well.

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Bibliography
Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to
the models, tools and techniques of organizational change. Kogan Page Publishers.
Hussain, S. T., Lei, S., Akram, T., Haider, M. J., Hussain, S. H., & Ali, M. (2018). Kurt Lewin's
change model: A critical review of the role of leadership and employee involvement in
organizational change. Journal of Innovation & Knowledge, 3(3), 123-127.

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Appendix
 How does the company see change management and why does it think it important?
 What procedures are followed to determine the changes which are needed in the
organization?
 What steps are taken to implement the changes in the organization?
 How do the employee and the management of the company react to the changes being
brought?
 How does the company measure the changes in efficiency or productivity of the company
before and after the changes are made?