ITC504 AA Task - Evaluation of HOYTS Cinema Website Usability Report

This report evaluates the usability of the HOYTS Cinemas website, focusing on issues identified through Nielsen and Moloch heuristics. The report details problems related to system status visibility, match between system and real-world elements, user control, consistency, error prevention, recognition, flexibility, and aesthetic design. It explains the negative impact of each issue on the user experience and classifies the issues based on severity. The report then provides specific recommendations for remediation actions, including improvements to navigation, movie searching, menu sorting, and interface design. Wireframe designs are also presented to illustrate proposed improvements to the homepage, login page, movie page, seat selection, and payment process, aiming to enhance the overall user experience and address the identified usability flaws. The report provides a comprehensive analysis and practical suggestions for improving the website's design and functionality.