HR Practitioner Skills: Active Listening in HR Practices and Conflicts

This report focuses on the importance of active listening skills for HR practitioners. The author reflects on their own experience and development through a facilitation workshop, highlighting the significance of active listening in enhancing communication, resolving conflicts, and building trust with colleagues. The report references key literature and emphasizes the application of the ORID process, demonstrating how active listening contributes to improved employee relations and overall HR effectiveness. It also highlights the practical application of these skills in managing employee grievances and contributing to the overall success of the organization.

It is highly essential for HR practitioners to obtain Active Listening skills (Hecklau and
et.al., 2017).. Through group process activities where participants, including myself,
identified key competencies necessary for Human Resource Practitioners, and after my
facilitation workshop which has helped in my delivery and performance as a facilitator, I
have acquired an indepth understanding of how active listening works.
This section will closely reflect on areas where I have been able to successfully implement
the ORID process (Cochran and et.a., 2018) I am able to clearly analyse and reflect on my
own knowledge and competencies, and I can identify my weaknesses and will use these skills
towards progress, improving myself and making adjustments as I endeavor to grow and
develop as a HR Practitioner.
Listing skills allows the managers to make sense of what another person is saying. This
session have featured focus on enhancing the communication through effective listening.
Hearing is a physical ability while listing is a skill. In this have learned that with effecting
listening to employee and personnel of an organization as an HR practitioner and steady
growth in the career and profession (Kerzner and Kerzner, 2017). I can understand the
people and what they are talking about , this will effective in solving their grievances and
issues as well as can by used as suggesting to improve the functioning of the institution.
With effective listing I can enhance my productivity by management of the human resources
under my professional practices.
Active listening is one of the importance part of the HR practices for which gained an insight
through this session where learned that with active listening an effective communication can
be set out among the colleagues. With this practice I will work in direction of gaining the
trust of the colleagues (Ameen and et.al, 2015). With this I can achieve a collaboration and
gain cooperation in the working as HR practitioner. The active listing skill will be projected
in the actual practices built trust with the fellow employee and gain advances in form of
collaboration and cooperation.
In this session over active listening skill I have been empowered with a knowledge that
active listing can help in diffuse conflicts. I will use this as my key skill under the
professional practice as HR to resolve the conflicts among the fellow employees and
employer-employee (Tucker, 2017). In this I will use my personal skills and abilities along

with active listing for resolution of the conflicts and duties with in the firm. I will endeavor
this skill which is being defined in this session to improve my profession capabilities to
ensure a rapid

·REFERENCES
Kerzner, H. and Kerzner, H. R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Ameen, Z and et.al, 2015. Integrating strategic management actions and interpersonal skills
in entrepreneurship to create competitive advantage. American Journal of Marketing
Research. 1(3). pp.189-192.
Tucker, E., 2017. Engaging employees: Three critical roles for managers. Strategic HR
Review. 16(3). pp.107-111.
Cochran, N and et.a., 2018. Beyond fight or flight: The need for conflict management
training in medical education. Conflict Resolution Quarterly. 35(4). pp.393-402.
Hecklau, F and et.al., 2017, December. Human resources management: meta-Study–
Analysis of future competences in Industry 4.0. In Proceedings of the International
Conference on Intellectual Capital, Knowledge Management & Organizational Learning (pp.
163-174).