Developing Individuals: HR Advisor's Role and Performance at Hightown

This report, focusing on the role of an HR advisor within Hightown Housing Association, begins by outlining the necessary knowledge, skills, and behaviors for the position, including educational requirements and practical experience. It then delves into a personal skills audit, identifying strengths and weaknesses in areas such as communication, leadership, and time management. A detailed professional development plan is presented, setting out specific training and learning goals aligned with the learning cycle to achieve sustainable business performance. The report further examines the impact of High Performance Work Systems (HPWS) on employee engagement and competitive advantage, evaluating different approaches to performance management and their effectiveness in supporting a high-performance culture. The report concludes with a reflective statement and emphasizes the importance of continuous learning and professional development for both individuals and the organization. The content is beneficial for students seeking to understand HR practices, performance management, and organizational development, with a focus on practical application within a real-world context.

DEVELOPING INDIVIDUALS

Table of Contents
INTRODUCTION......................................................................................................................................3
SECTION-1................................................................................................................................................3
a) Appropriate behaviors, skills and knowledge requires for carrying out my role as HR
advisor in High town Housing association.........................................................................................3
b) Personal skills audit for identifying the appropriate skills, behavior and knowledge...............5
c) Professional development plan that appropriately sets out training, learning and goals in
relation to the learning cycle for achieving sustainable business performance............................7
SECTION-2................................................................................................................................................9
a) Evaluate and explain how High Performance Work System contributes in employee’s
engagement and competitive advantage...........................................................................................9
b) Evaluate the benefits of applying HPWS practices to improve Hightown's performance.....10
c) Evaluate different approaches to performance management, with examples and make
judgments on how effective they will be to support a high performance culture in respect with
Hightown Housing association..........................................................................................................11
CONCLUSION........................................................................................................................................14
REFERENCES........................................................................................................................................15

INTRODUCTION
Developing individuals refers as learning about the individual’s problems and
solving their generic problems in various situations one by one. It about understands on
deeper levels both the theory and practice of what they or we do. Through developing
individuals, the organization will drive towards success. The report is based on High
town Housing Association. The report will determine professional knowledge, behaviors
and skills that are required by the HR professionals in an organization. The studies will
analysis the personal skills audit for identifying the appropriate KSB’s. Furthermore, the
studies will analysis the difference between individual learning, development and
training. A detailed professional development plan will be able to set out training and
learning goals in relation with the learning cycle. The CPD is very important as this
assist person in developing itself in accordance with all latest changes and grow
professionally. Then, the report will demonstrate an understanding of how HRW
contributes towards competitive advantage and employee engagement in context of the
organization. Lastly, it will evaluate various approaches to performance management
and also demonstrate with examples about how organization can support high
performance commitment and culture.
SECTION-1
Part 1
a) Appropriate behaviors, skills and knowledge requires for carrying out my role as HR
advisor in High town Housing association
Knowledge, skills and behavior refer as theoretical and practical knowledge of
the subject through education or experiences. This is the information, facts and skills
required to perform a specific job role.
For carrying out my role as HR advisor following requirements should be meet -
Education - MBA in Human resource management from the recognized university or
Equivalent degree to MBA is acceptable.

Experience - The HR advisor in Hightown Housing should have minimum of 3 years’
experience as a HR assistant in a recognized organization.
Skills and knowledge - HR advisor should have good oral communication skills as
they have to respond to telephones calls and emails. The written communication skills
of HR advisor should also be good as they are responsible to prepare the letters,
proposals and emails that should be precise and clear.
 HR advisor should have basic knowledge of computer in order to implement the
HR software in Hightown Housing.
 Teamwork and collaboration
 Leadership skills for providing guidance to the employees,
 Workers compensation and Conflict resolution skills
 HR advisor should know how to do performance management in Hightown
Housing.
 They should know how to do time management.
 To finish the tasks of Hightown Housing on timely basis.
 Creative skills are needed for introducing new polices which are favorable for the
organization.
In case of Hightown housing association the HR advisor is responsible for
various tasks. Firstly, the work is to report the HR business partner in organization for
providing them effective, comprehensive and strategic services for ensuring that the
Hightown housing association delivers the people strategy. HR advisor work is to
support the senior’s manager in matters such as absence management, terms and
conditions, employee relation and performance management (Zucchelli, Nori and
Giusberti, 2018). There work is to give advice on the capability, grievance, disciplinary
and whistle blowing and to address the Hightown procedures and policies. HR advisor
is responsible for investigate the learning and meetings and to advice the managers on
strategic related issues. They have to support and assist the organization for managing
the team changes, reduances, relocations, restructures and transfer. HR advisor has to
ensure that the staff shows supportive behavior. They also have to remain updated with
the Employment laws for regulating the statutory requirements and compliance in the

Hightown housing. HR advisor also have to monitor the key performance indicator of the
HR related to their absenteeism, there support to line manager in Hightown Housing.
There work is to review, implement, communicate and develop the employment
procedures and policies for ensuring the legal alignment and compliance in Hightown
value (Dowling, Reeves and Richardson, 2018). This work also includes working with
the line manager in order to ensure consistent and fair performance. They also have to
prepare the letter templates for the required polices related to occupational health
referrals. To work with the HR assistant for ensuring that employee relations report has
been updated for each of the employee.
b) Personal skills audit for identifying the appropriate skills, behavior and knowledge
Personal detailed audit
The personal skills audit is crucial for an individual to identify its weaknesses and
strengths. It is also helpful die the individuals to keep themselves on the right track
mainly ambitious manager and employees. The personal skills audit of me is done as
follows –
Learning and organization
 I am very good in planning strategies in the
organization.
 I also provide strategic advice to the senior managers in
matter related disciplinary, grievance, whistle bowing,
absence and capability.
Communication skills
 I am not very good at communication skills and I need
to improve my communication skills as this is mainly
required to communicate with the employees while
working in Hightown Housing. I am not good in
expressing my views verbally (Singh and Mishra, 2016).
 I am not confident at all and have a little stage fear.
 I am confident that I have good and effect writing skills

Leadership and management skills
 Collaborative and team learning is important in the
organization.
 I am very good in managing the teams in Hightown
Housing Society.
 Together the employees are able to accomplish
organizational tasks on timely basis.
Stress Management
 I don’t know how to do stress management at the
workplace. Sometimes there is work load in the
organization and I got into the stress which also impact
on my performance in Hightown Housing.
Time management
 I didn’t know how to manage my time. (Holton and
Dent, 2016)
 There is so much work which I need to get complete but
due to lack of time management some tasks remain
due in Hightown housing.
Knowledge, Skills, Behavior Rating Scale 1-5
Formulating Strategies 4
Communication skills 2
Leadership and management skills 4
Self-Motivation 3
Critical Thinking 3.5
Stress Management 1.5
Time Management 2

c) Professional development plan that appropriately sets out training, learning and goals
in relation to the learning cycle for achieving sustainable business performance
PROFESSIONAL DEVELOPMENT PLAN
What do I
want to begin
What will I
do to attain r
began
What response
or support will I
need
What resources
are required
Target time
I want to
improve my
communicatio
n skills.
Communicati
on skills can
be measured
while giving
presentation
in the board
meetings. I
will receive
honest
feedback
from my
subordinates
and peer
groups
(Personal
Goal Setting,
2020).
This can be
attaining through
joining the
spoken English
and personality
development
classes. I will be
continuing doing
practice in front
of my peer
groups so that
my
communication
skills get
improved.
It is relevant from
the perspective
of HR advisor as
I need to
communicate on
the calls and on
emails in context
of HR related
queries. I also
need to give
presentation at
the time of
formulating
strategies in
board meetings
of Hightown
Housing
association.
It requires 4
months in
total for
improving
my
communicati
on skills.
To learn how
to do stress
management
It is crucial for
me to learn
how to do
stress
management.
It is measured
I will engage in
physical exercise
to remain fit and
stress free. I will
do mediation on
regular basis so I
It is relevant for
the HR advisor to
learn stress
management
because it will be
helpful for me to
It will require
3 months to
learn about
stress
management

through my
performance
indicators in
Hightown
Housing. I will
be able to
work with full
confidence
and without
any fear.
get relief from
the stress. I will
try to speak up
with my peer
groups about my
problems so that
all the stress
gets realized out.
prepare for the
future stressful
situations that
can positively
affect the work
environment of
High town
housing
association.
techniques.
I need to learn
time
management
skills
Time
management
skill can be
measured
when I will be
able to
complete my
tasks on
timely basis in
the
organization.
It can be
attaining through
scheduling my
work and I need
to complete work
as per their
priority (Tillmann
and
Swettenham,
2017). Thus, for
this I will make a
list of the
organization
tasks and
whichever tasks
are important will
be completed
first and then the
other ones.
It is relevant for
the Hightown
Housing
association that
the work and
tasks will be
done on timely
basis. This will
help to improve
productivity of
the organization.
It is also
important for me
as well as I get
promoted if I do
my work on
timely basis and
with efficiency.
4 months will
be required
to learn time
management
skills.

REFLECTIVE STATEMENT
From the above professional development plan it is clear that there are many different
areas wherein I need improvement. The major area for improvement is that I need to
improve my communication skills to a great extent. The major reason underlying this
fact is that communication is most essential thing without which no work can be
completed. Furthermore, I learnt that working on stress management is also very
crucial. The major reason behind this is that in the business environment there are
many changes both positive and negative so it is very essential to inculcate the practice
of managing stress.
Part 2
The continuous learning and professional development is very essential for sustainable
business performance. The major reason underlying this fact is that the business exists
in external environment and there are many different changes taking place in external
environment. Thus, for this there is high need of continuous learning as with help of
continuous learning people will be able to manage their working in desired manner. The
continuous learning is referred to expansion of knowledge and learning to develop new
and advance skills and attributes. This is essential as if person will not learn
continuously then this will affect working of person in corporate world. Further
professional development is referred to as developing oneself in accordance with latest
changes and amendments taking place in the external environment.
Both the continuous learning and professional development is very essential for person
to grow in the rapid changing environment it is very essential for business and individual
to grow and develop themselves. Hence, for this continuous learning and professional
development is very essential. Hence, for this Kolb learning cycle can be used in order
to get professional development and continuous learning. Under this model first thing is
concrete experience under which new situation is encountered by person. Next stage is
of reflecting the observation relating to new experience which company is currently
experiencing. Further the third stage is of abstract conceptualization wherein person or
company tries to develop new idea pertaining to the new experience. Further the last

stage is of active experimentation wherein learner try to apply the new learned idea and
philosophy into practice.
SECTION-2
a) Evaluate and explain how High Performance Work System contributes in employee’s
engagement and competitive advantage.
High performance work systems - HPWS is a set of management practices that
focuses on creating an environment within an organization where employees have
greater responsibility and involvement in critical issues of the firm (Grant and Maxwell,
2018). These are also known as group of separate and interconnected human resource
practices, such as performance, training and selection, to increase efficiency and
effectiveness in the organization.
Impact of High performance work systems on employee’s engagement and
competitive advantage.
The impact of HPWS practices on employees is different from as on competitive
advantage. The employee’s engagement is directly affected by style of working and
motivation of employees. The employees in organization will be fully satisfied only if the
method of completing their respective tasks will be easy and if they are getting the
feeling that they are important for the organization (Hu, Wu and Pan, 2017). The
employee’s engagement in Hightown Housing association will be affected in a positive
way if the firm is providing proper training to its employees and is taking proper care of
its employees. The organization must provide training and development strategies to its
employees in such a way that the employees will not consider it as burden and must be
loyal to the Hightown Housing association. There is also negative impact of HPWS
practices if they are not implemented in a positive way or are implemented in negative
form. The Hightown Housing association must provide training but should not start
double shift of employees to cover the time wasted in training, because in this case
employees will be frustrated and will the organization anytime.

HPWS practices also provides competitive advantage if are implemented
correctly and with full effectiveness. The competitive advantage can also be in different
ways such as competitive advantage through strong brand position, financial
advantage, etc. If the houses of Hightown Housing association are very low as the cost
of production that is involved in the construction of a house is also very low due to
HPWS practices that the organization is using. This provides the organization a huge
competitive advantage. Also the financial strength of the organization is good as the
organization does not maintain any unnecessary stock of raw materials, thus there is no
unnecessary expenditure regards expenses incurred in warehousing. And this is
technique of HPWS. The organization also has goodwill due its charitable works, and
this done with help of HPWS practices, by this the customers believe on the houses
constructed by the organization and this reduces threat of new entrants. By this the
organization enjoys competitive advantage.
b) Evaluate the benefits of applying HPWS practices to improve Hightown's
performance.
There are various benefits of applying HPWS practices in Hightown Housing
association and it also lead to increase in performance level of the company. The
benefits of HPWS practices are -
 Helpful in building strong loyalty - By applying HPWS practices the Hightown
Housing association can increase the loyalty of its employees with the
organization. The practices will be helpful in reducing the workload of the
employees by providing them training to handle the equipments and providing
them various ways to perform different task in simplest possible way. By this the
employees will work with greatest of their efficiency and, thus the performance
level of organization will rapidly increase as no employee will be left demotivated.
 Reduction in training cost - With the help of HPWS practices the Hightown
association can easily reduce the cost of training as the organization will use
latest methods and techniques to train the employees. The overall result of less
training cost will be that, the organization cans easily investment the saved
money in different required field to enhance the working in the organization. And

thus by this performance level of the organization will increase, as the firm will
have sufficient saved fund to invest when needed.
 Reduces expenses related to inventory - The cost of warehousing will be
reduced with the help of these practices, as the organization will only maintain
the inventory according to the needs and requirements of the organization. This
will result in saving money of Hightown Housing association as the expenses
related to inventory will be less and thus the firm will in a strong financial position.
This will result in saving time, money and effort related to maintenance of
inventory and thus, increases organizational performance.
 Reduced rate of employee’s attrition - With the help of HPWS practices the
motivation level of employees will always be boosted as proper training will be
provided to the employee (Ma, Zhao and Yu, 2016). The employees will be
happy and they will not leave the organization, by this attrition rate will be low in
Hightown Housing association. This will result in a rapid increase in
organizational performance as the organization will not need to invest money in
training to train newly hired employees, as the rate of new recruitment will be low
due to low attrition rate.
c) Evaluate different approaches to performance management, with examples and
make judgments on how effective they will be to support a high performance culture in
respect with Hightown Housing association.
Performance Management - It is a process of ensuring about the set of activities and
output in order to meet the goal of the organization with effectiveness and efficiency.
Performance management focuses on the performance of an organization. It includes
department, employees and the processes in order to manage assigned task.
Approaches to Performance management –
Collaborative working approach -This approach is also known as inter partnership
approach between the employees of Hightown Housing association, this approach
basically focuses on coordinative working at the workplace in order to achieve
efficiency. The partnership can also be between two sections or departments of the
same organization.